left stuff on plane - my fault, but......
Feb 25, 2019, 6:26 am
#46
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,727
My experience was quite good. On the bus from a remote stand realised I left my whole passport wallet on the seat. Bus driver offered to drive back to the plane. 5 mins later I was reunited with passports.
Another tine on SAS left computer under the seat in front with papers etc. Cabin crew came running after me at GOT to reunite me.
Another tine on SAS left computer under the seat in front with papers etc. Cabin crew came running after me at GOT to reunite me.
Feb 25, 2019, 6:41 am
#47
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life Accor Platinum
Posts: 4,552
that may be the policy but like so much else with BA the execution leaves a lot to desired. My wife left her bag with her meds but we waited over 90 minutes to get it back. The crew flounced passed us oblivious to missing item which was on her seat.
I left a camera bag more recently and again crew did nothing. Ground staff retrieved things on both occasions.
Feb 25, 2019, 6:47 am
#48
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,130
Feb 25, 2019, 9:27 am
#49
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
Feb 26, 2019, 4:45 am
#50
Join Date: Nov 2016
Programs: BAEC Gold, Royal Orchid Silver, HH Silver, IHG Platinum Elite
Posts: 25
I have so far left three kindles on planes which have all been returned.
Which is quite surprising as when you log on to the MissingX website and type "kindle" there are hundreds and even narrowing it down to a few days there are still dozens.
So in the end you have to pick one and only after going that can you add more details - actual flight, seat, date etc.
I assume that once they have that they ignore whether the kindle you tried to claim is actually yours and instead use the detailed information to look at them all.
Which is quite surprising as when you log on to the MissingX website and type "kindle" there are hundreds and even narrowing it down to a few days there are still dozens.
So in the end you have to pick one and only after going that can you add more details - actual flight, seat, date etc.
I assume that once they have that they ignore whether the kindle you tried to claim is actually yours and instead use the detailed information to look at them all.
Feb 26, 2019, 9:04 pm
#51
Join Date: Jul 2013
Location: Scotland
Posts: 128
I must admit to having been forgetful on a few occasions... left my wife’s Gucci handbag (in its dust bag) on an FR flight to CPH ... was reunited with it in EDI a week later, found by crew and returned to the departure point.
Left a drawer full of goodies in DXB (power bank, Apple ear buds things and a pair of Bose QC35), reunited with them a few days later (in fact they offered me someone else’s Bose qc20s in cofusionnof the Apple ones), but there are literally boxes and boxes of unclaimed stuff at their lost property counter 😳
My wife also left a pair of Saint Laurent glasses on a flight (they dropped out of her bag after landing and she didn’t notice until later), but these sadly never made it back to us ... useless to anyone else as they were varifocals ....
As often said here, all my fault, so no one else to blame, but when things do get returned, it restores my faith in folk !
Left a drawer full of goodies in DXB (power bank, Apple ear buds things and a pair of Bose QC35), reunited with them a few days later (in fact they offered me someone else’s Bose qc20s in cofusionnof the Apple ones), but there are literally boxes and boxes of unclaimed stuff at their lost property counter 😳
My wife also left a pair of Saint Laurent glasses on a flight (they dropped out of her bag after landing and she didn’t notice until later), but these sadly never made it back to us ... useless to anyone else as they were varifocals ....
As often said here, all my fault, so no one else to blame, but when things do get returned, it restores my faith in folk !
Feb 27, 2019, 4:50 am
#52
Join Date: Oct 2017
Location: France
Programs: too many
Posts: 686
Mixed experiences here:
->Left a hard drive in the T5 Galleries lounge, regeistered on missingX but never saw it again
->Forgot my tablet whilst waiting for a checked in bag at LHR, whilst on a bus to get my car. Drove back there 30 minutes afterwards, went to the staff airside entrance and politely asked to talk to a supervisor. Tablet was found and returned promptly
I used to work for airport companies, and policies could vary: in one airport in the US, for instance, everything electronic found at gates or by the cleaning crews was returned by employees to the airline manager on duty, then locked in a safe until rightful owner contacts the airline. After a year, they're given out in a raffle. In another, it was directly handed over to lost&found.
->Left a hard drive in the T5 Galleries lounge, regeistered on missingX but never saw it again
->Forgot my tablet whilst waiting for a checked in bag at LHR, whilst on a bus to get my car. Drove back there 30 minutes afterwards, went to the staff airside entrance and politely asked to talk to a supervisor. Tablet was found and returned promptly
I used to work for airport companies, and policies could vary: in one airport in the US, for instance, everything electronic found at gates or by the cleaning crews was returned by employees to the airline manager on duty, then locked in a safe until rightful owner contacts the airline. After a year, they're given out in a raffle. In another, it was directly handed over to lost&found.
Feb 27, 2019, 7:48 am
#53
Join Date: May 2015
Location: Surrey UK
Programs: BA GGL/CCR, Avis Presidents Club, Majestic Platinum*
Posts: 136
Left iPad on AA
Did exactly the same last week on AA on an arrival to MIA and realised at TSA transit security. Tweeted AA who gave me the link to the form to complete and did so. Also engaged lost mode on iPad
ipad locates via AA service on Saturday and will be delivered to home in the US on Friday - could have been sooner but don’t get back until Thursday evening from my trip
Takeaways
1. Be more careful
2. I got very lucky
3. AA process is very slick and I’m impressed
ipad locates via AA service on Saturday and will be delivered to home in the US on Friday - could have been sooner but don’t get back until Thursday evening from my trip
Takeaways
1. Be more careful
2. I got very lucky
3. AA process is very slick and I’m impressed
Feb 27, 2019, 8:12 am
#54
Join Date: Feb 2012
Posts: 95
I left my iPad in club coming back from Faro a few years back - about an hour later I received a call whilst on the Gatwick express...”sir can you confirm if you left something on the plane...”, I had no idea what they were talking about until I searched my bag and the penny dropped. It was in a very distinctive case which I described to their satisfaction. Next afternoon I wet back to Gatwick and met a customer services chap in arrivals who handed it back. Top service!
Feb 27, 2019, 9:26 am
#55
Join Date: May 2013
Programs: BA Blue, LY Matmid, Club Carlson Gold, Hilton Gold, CX Marco Polo
Posts: 158
Just to add my very recent (positive) experience here.
I managed to leave my 4 year-old son's jacket in the o/head compartment above our seats in J on arrival at T5 from TLV on Sunday. It was stuffed under the discarded White Company bedding and pillows so I hadn't noticed until my wife gave me what for when she realised at baggage reclaim.
I checked at the F/J customer service desk in the baggage hall and they told me to stick around in case the crew passed through having found it but told me it was unlikely unless it was on a seat and more likely it could be found by the cleaners and therefore to do the whole missingx.com process.
Once 24hrs had passed I started checking missingx.com - annoyingly the listings are very high level; all they list is a one-word item description (in this case "jacket", an airport or town, a model name (in this case the brand) and a colour. No mention of terminal, airline, seat number etc etc
Yesterday (2 days after losing), lo and behold a jacket appeared on the list with the right brand label so I "claimed it", filling in a form where I described the jacket and the flight and seat details. Although it said to wait several days to be contacted by Bagport to confirm if there is a match, I decided to try my luck this morning and call the LHR lost property line. Spoke to a lovely guy in the central office who took the details and said they had something matching the description. I was passing through LHR today so I asked if we could skip the process of sending out and he arranged for it to be available at the central T3 office - I picked up my son's jacket this afternoon!
It was a nice boys' bomber jacket that would have been all too easy for someone to tea-leaf so I am glad that noone noticed, the cleaners' got there first, and the process worked!
Sorry - I just realised how horrendously long this post was
- I have a tendency to turn all comms into creative writing 
I managed to leave my 4 year-old son's jacket in the o/head compartment above our seats in J on arrival at T5 from TLV on Sunday. It was stuffed under the discarded White Company bedding and pillows so I hadn't noticed until my wife gave me what for when she realised at baggage reclaim.
I checked at the F/J customer service desk in the baggage hall and they told me to stick around in case the crew passed through having found it but told me it was unlikely unless it was on a seat and more likely it could be found by the cleaners and therefore to do the whole missingx.com process.
Once 24hrs had passed I started checking missingx.com - annoyingly the listings are very high level; all they list is a one-word item description (in this case "jacket", an airport or town, a model name (in this case the brand) and a colour. No mention of terminal, airline, seat number etc etc
Yesterday (2 days after losing), lo and behold a jacket appeared on the list with the right brand label so I "claimed it", filling in a form where I described the jacket and the flight and seat details. Although it said to wait several days to be contacted by Bagport to confirm if there is a match, I decided to try my luck this morning and call the LHR lost property line. Spoke to a lovely guy in the central office who took the details and said they had something matching the description. I was passing through LHR today so I asked if we could skip the process of sending out and he arranged for it to be available at the central T3 office - I picked up my son's jacket this afternoon!
It was a nice boys' bomber jacket that would have been all too easy for someone to tea-leaf so I am glad that noone noticed, the cleaners' got there first, and the process worked!
Sorry - I just realised how horrendously long this post was
- I have a tendency to turn all comms into creative writing
Feb 27, 2019, 3:52 pm
#56
Join Date: Jun 2014
Location: Surrey, UK
Programs: BAEC Gold / Oneworld Emerald
Posts: 69
Totally my fault of course. However, the items have not showed up, and the lady at Bagport who run the lost property office at LHR for BA (and other airlines) told me that uniquely, BA often do not provide the flight details for property left on planes, let alone the seat number.