[REUNITED !] Missing pink teddy in BA T5 B lounge
Feb 14, 2019, 12:02 pm
#106
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
We landed on time from DXB and split the family in two. I left my wife with the baby while I carted a rollercase, a trunki and knackered 4 year old from the C gates to arrivals.
We got to the lost property office and they appear to have something that sounds a lot like teddy, found in the right lounge on the right date. However...it is in the T3 office and we don't have time to go there and make our final hop to NCL.
So the saga continues. A phone call in the morning is on the agenda.
We got to the lost property office and they appear to have something that sounds a lot like teddy, found in the right lounge on the right date. However...it is in the T3 office and we don't have time to go there and make our final hop to NCL.
So the saga continues. A phone call in the morning is on the agenda.
I wonder if someone here is flying through T3 tomorrow and could possibly pick it up for you - or get a photo at the very least!
M
Feb 14, 2019, 12:05 pm
#107
Join Date: Apr 2005
Programs: BA GOLD
Posts: 604
We landed on time from DXB and split the family in two. I left my wife with the baby while I carted a rollercase, a trunki and knackered 4 year old from the C gates to arrivals.
We got to the lost property office and they appear to have something that sounds a lot like teddy, found in the right lounge on the right date. However...it is in the T3 office and we don't have time to go there and make our final hop to NCL.
So the saga continues. A phone call in the morning is on the agenda.
We got to the lost property office and they appear to have something that sounds a lot like teddy, found in the right lounge on the right date. However...it is in the T3 office and we don't have time to go there and make our final hop to NCL.
So the saga continues. A phone call in the morning is on the agenda.
Feb 14, 2019, 12:10 pm
#108
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,843
And I repeat my previous PM to you too. I'm in LHR every day for the next week or so.
Feb 14, 2019, 12:38 pm
#110
Suspended
Join Date: Feb 2019
Programs: BA, QR, LH
Posts: 24
I'm sure that would be great, but (to get all objective for a moment) what was so special about this particular cuddly toy, other than that it happened to belong to a family member of a FTer? Should BA do this every time someone loses a cuddly toy?
Looking on missingx for 1 February onwards, the site currently lists:-
Looking on missingx for 1 February onwards, the site currently lists:-
- Cuddly toy 08-Feb-2019
- Cuddly toy 07-Feb-2019
- Cuddly toy 04-Feb-2019
- Doll 03-Feb-2019
- Cuddly toy 03-Feb-2019
- Doll 01-Feb-2019
- Cuddly toy 02-Feb-2019
- Cuddly toy 01-Feb-2019
- Cuddly toy 01-Feb-2019
Feb 14, 2019, 1:55 pm
#112
Join Date: Oct 2013
Location: Surrey, UK
Programs: BAEC Gold, Accor Plat
Posts: 156
My wife who is now 60 still has her "Bear". It's surprising that she still has it as she moved a lot as an ex-pat kid and also as an adult. However, she does not travel with "Bear" as she would have a meltdown if "Bear" goes wandering around. Hopefully, pink teddy gets reunited soon with the kid.
"Bear" has a French name: "Nounours".
"Bear" has a French name: "Nounours".
Apparently never leaves home now....just in case
Feb 14, 2019, 2:52 pm
#114
Join Date: Mar 2014
Location: San Francisco
Posts: 1,352
A very similar story (with a happy resolution) happened on Iberia recently:
https://grupo.iberia.es/news/1102201...-gran-aventura
A child lost a teddy bear in MAD on January 3rd just before boarding a flight to BIO. He wrote a letter to the "Reyes Magos" (the Three Wise Men, who bring presents to children in Spain on January 6th) asking only for the teddy bear back and gave it to the crew so they could deliver it to their majesties. The bear was found and delivered to the family in Bilbao by the same crew (who were doing another BIO-MAD-BIO back to back).
I hope the OP's situation has a similar resolution.
https://grupo.iberia.es/news/1102201...-gran-aventura
A child lost a teddy bear in MAD on January 3rd just before boarding a flight to BIO. He wrote a letter to the "Reyes Magos" (the Three Wise Men, who bring presents to children in Spain on January 6th) asking only for the teddy bear back and gave it to the crew so they could deliver it to their majesties. The bear was found and delivered to the family in Bilbao by the same crew (who were doing another BIO-MAD-BIO back to back).
I hope the OP's situation has a similar resolution.
Feb 14, 2019, 3:04 pm
#115
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
It does not have not be to be this customer. But why not? Essential PR is taking one customer from a pool of others and elevating their experience through natural selection to enhance BA's standing in the public domain. Sometimes all it takes is getting the story in front of the right person.
I am still keeping my fingers crossed that all will work out well on this occasion.
Feb 14, 2019, 3:45 pm
#116
Original Poster
Join Date: May 2018
Programs: BAEC Silver
Posts: 219
Feb 14, 2019, 4:01 pm
#117
Join Date: Jul 2012
Location: The North
Posts: 1,848
Well this has been a nerve-wracking thread, and now the suspense is prolonged!
Hoping for a positive resolution (and perhaps a photo of the adventurous bear once successfully reunited, or perhaps en-route from our intrepid courier?)
On tenterhooks here on Tyneside...
Hoping for a positive resolution (and perhaps a photo of the adventurous bear once successfully reunited, or perhaps en-route from our intrepid courier?)
On tenterhooks here on Tyneside...
Feb 14, 2019, 4:12 pm
#118
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,130
I don't think we actually know what chance BA was given on the day to put things right. And the process of getting the bear from the T5B lounge to a C gate would take some time.
I once left my phone in a T5A lounge and boarded from a gate directly below it (about A23). When I realised I'd left the phone behind, I told the SCCM who told the gate agent who told the lounge. And although a staff member in the lounge found it and brought it straight down to the gate, they just missed us because we'd pushed back. And so it had to go into the lost property system. That was not for want of trying by the lounge staff, but time was against us.
I once left my phone in a T5A lounge and boarded from a gate directly below it (about A23). When I realised I'd left the phone behind, I told the SCCM who told the gate agent who told the lounge. And although a staff member in the lounge found it and brought it straight down to the gate, they just missed us because we'd pushed back. And so it had to go into the lost property system. That was not for want of trying by the lounge staff, but time was against us.
A very similar story (with a happy resolution) happened on Iberia recently:
https://grupo.iberia.es/news/1102201...-gran-aventura
A child lost a teddy bear in MAD on January 3rd just before boarding a flight to BIO. He wrote a letter to the "Reyes Magos" (the Three Wise Men, who bring presents to children in Spain on January 6th) asking only for the teddy bear back and gave it to the crew so they could deliver it to their majesties. The bear was found and delivered to the family in Bilbao by the same crew (who were doing another BIO-MAD-BIO back to back).
https://grupo.iberia.es/news/1102201...-gran-aventura
A child lost a teddy bear in MAD on January 3rd just before boarding a flight to BIO. He wrote a letter to the "Reyes Magos" (the Three Wise Men, who bring presents to children in Spain on January 6th) asking only for the teddy bear back and gave it to the crew so they could deliver it to their majesties. The bear was found and delivered to the family in Bilbao by the same crew (who were doing another BIO-MAD-BIO back to back).
Feb 14, 2019, 4:20 pm
#119
Join Date: Feb 2009
Posts: 778
Isn’t it lovely though how everybody mucks in to try and help pink teddy and friend to be reunited; and how many similar stories there are - perhaps there is hope for us after all and that we are not all selfish and hardened individuals...
Feb 14, 2019, 4:42 pm
#120
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,382
Done correctly the BA team and/or Heathrow could have got a lot of PR out of this. The attached Loganair lost bear made headlines on Edinburgh news and the BBC news website.. Fingers crossed for a happy ending. I’m expecting CWS to save the day and pictures of it with ‘the’ cup in the CCR and in seat 1B.