Ask the staffer
Oct 15, 2019, 12:50 pm
#331
Join Date: Jan 2019
Programs: ba
Posts: 21
He chose not to travel and so was offloaded. The computer automatically marks noshows when pax don't travel, and don't change the reservation prior to departure to another flight.
It would have been helpful if the agent who offloaded him had advised him to go to the ticket desk or to call to change the reservation, but depending on ticket type there may not have been anything possible.
Referring the customer to Customer Relations wasn't useful; they handle complaints, and nothing had gone wrong at that point.
Choosing to offload was a personal decision; although understandably to get medication, that wouldn't require BA to extend anything, whereas someone having a medical episode at the airport that prevented them from travelling would probably be worked with.
From the information given, it sounds like they decided not to go, didn't rebook while they were still there, and so a tax only refund is likely the extent of all that they're entitled to.
The offloading agent could definitely have been more helpful.
Last edited by Sam Swps; Oct 15, 2019 at 12:52 pm Reason: mistakenly submitted
Oct 17, 2019, 2:47 am
#335
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
I think the 777 and 787 has a common type rating, and obviously the A319/320/321 is all under one rating, but other than that flight crew hold a rating and fly one type at a time.
Oct 17, 2019, 2:57 am
#336
Join Date: Jun 2009
Location: London N8
Programs: BA (LTG), Miles&More (whatever the lowest level is), Oyster card (zones 1-2)
Posts: 891
Could the same flight crew fly more than one type of aircraft on the same day, i.e. an A319 in the morning and an A321 in the afternoon? Although I understand that they are all the same family, I would have thought given their different lengths that might mean different flight characteristics, and that in turn might risk some potential confusion if there was swapping around?
Oct 17, 2019, 3:15 am
#338
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,977
Could the same flight crew fly more than one type of aircraft on the same day, i.e. an A319 in the morning and an A321 in the afternoon? Although I understand that they are all the same family, I would have thought given their different lengths that might mean different flight characteristics, and that in turn might risk some potential confusion if there was swapping around?
Oct 17, 2019, 3:20 am
#339
Join Date: Sep 2013
Location: Birmingham New Street
Programs: ASLEF
Posts: 266
Oct 17, 2019, 3:24 am
#340
Join Date: Jul 2018
Location: London, UK
Programs: BAEC Gold
Posts: 1,020
However, at BA even though the 777/787 is common, BA treat them separately. The 777 pilots and 787 pilots are separate.
Interestingly the plan is for the 777X to be incorporated with the 787 only. So one group will be B777 (200/300) and the other doing 787/777X.
Oct 17, 2019, 6:35 am
#342
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
I would like to send a gift to someone at Waterside.
Does BA have a policy in place for staff to accept gifts, or will it cause more problems than the intended thanks?
M
Does BA have a policy in place for staff to accept gifts, or will it cause more problems than the intended thanks?
M
Oct 17, 2019, 7:59 am
#344
Join Date: May 2014
Posts: 7,237
Except there might, especially if msm2000uk is a supplier participating to a tender. Normal anti-bribing rules apply, and Watersiders (should all) have gone through the appropriate training. If it's just a present - e.g. a box of chocolates, flowers, something to thank somebody or to celebrate a birthday - then it's definitely OK. If it's a gift given as part of a business relationship then I'd advise to call in advance and ask if said gift could cause problems.
Oct 17, 2019, 8:01 am
#345
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,130
Does anybody know if the BEY early morning inbound flights catered from BEY or from LHR by DoCo?
I saw the inbound CW menu for my flight and nothing appeals to me. I am thinking of preordering a vegetarian SPML, but I had bad luck with SPML that were catered from abroad.
I saw the inbound CW menu for my flight and nothing appeals to me. I am thinking of preordering a vegetarian SPML, but I had bad luck with SPML that were catered from abroad.
The VGML is some sort of stewed vegetables, so... pick your poison...