Why were Avios and Tier Points denied?
Dec 22, 2018, 3:40 am
#1
Original Poster
Join Date: Mar 2011
Location: IOM
Programs: BA Gold
Posts: 106
Why were Avios and Tier Points denied?
Took a 6 sector trip on Latam in November LHR-GRU-FOR-GRU-BUE-GRU-LHR. Claimed missing Avios and Tier Points and was credited for all sectors except GRU-FOR.
Received a short email from Executive Club saying "I'm afraid we are unable to complete your claim for Avios and Tier Points on the following flight etc etc. No reason whatsoever. Thinking there must be some explanation, such as being missed off the manifest or something, I sent a letter to BA including a copy of my Boarding Pass. No response. Any suggestions?
Received a short email from Executive Club saying "I'm afraid we are unable to complete your claim for Avios and Tier Points on the following flight etc etc. No reason whatsoever. Thinking there must be some explanation, such as being missed off the manifest or something, I sent a letter to BA including a copy of my Boarding Pass. No response. Any suggestions?
Dec 22, 2018, 4:01 am
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,811
You can find out what booking classes are involved by looking at the detailed line in BA.com or the App, where it presumably says 0 Avios: you are looking for something in brackets after the route cities, something like (Y/B). Y just means Economy travel, the B is the booking class of interest here.
Dec 22, 2018, 4:19 am
#4
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Took a 6 sector trip on Latam in November LHR-GRU-FOR-GRU-BUE-GRU-LHR. Claimed missing Avios and Tier Points and was credited for all sectors except GRU-FOR.
Received a short email from Executive Club saying "I'm afraid we are unable to complete your claim for Avios and Tier Points on the following flight etc etc. No reason whatsoever. Thinking there must be some explanation, such as being missed off the manifest or something, I sent a letter to BA including a copy of my Boarding Pass. No response. Any suggestions?
Received a short email from Executive Club saying "I'm afraid we are unable to complete your claim for Avios and Tier Points on the following flight etc etc. No reason whatsoever. Thinking there must be some explanation, such as being missed off the manifest or something, I sent a letter to BA including a copy of my Boarding Pass. No response. Any suggestions?
I would reach out by Private Message to BA Missing Avios who is a representative of BA and is usually very helpful with such problems.
Dec 22, 2018, 5:48 am
#5
Original Poster
Join Date: Mar 2011
Location: IOM
Programs: BA Gold
Posts: 106
It was Economy (Y). Exactly the same as the return leg FOR-GRU for which Tier Points and Avios were credited (40 points and 1,452 Avios)
Dec 22, 2018, 10:06 am
#6
Original Poster
Join Date: Mar 2011
Location: IOM
Programs: BA Gold
Posts: 106
There is a well known bug in the awarding avios/tier points for LATAM services, which often goes into the wrong class. Usually it works in our favour. Perhaps this time it did not.
I would reach out by Private Message to BA Missing Avios who is a representative of BA and is usually very helpful with such problems.
I would reach out by Private Message to BA Missing Avios who is a representative of BA and is usually very helpful with such problems.
Jan 11, 2019, 12:49 am
#7
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,547
Tried looking for a thread that is related to my question. I got an email today to say my avios claim for an IB flight on BA metal was approved and tier points and avios added. I checked my account and no sign of said avios or tier points. Is 80 points because was a CE return to Barcelona.
Is it normal for there to be a delay?
Is it normal for there to be a delay?