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Thread: Why were Avios and Tier Points denied?
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Old Dec 22, 2018 | 4:19 am
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Calchas
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Originally Posted by onchanman
Took a 6 sector trip on Latam in November LHR-GRU-FOR-GRU-BUE-GRU-LHR. Claimed missing Avios and Tier Points and was credited for all sectors except GRU-FOR.
Received a short email from Executive Club saying "I'm afraid we are unable to complete your claim for Avios and Tier Points on the following flight etc etc. No reason whatsoever. Thinking there must be some explanation, such as being missed off the manifest or something, I sent a letter to BA including a copy of my Boarding Pass. No response. Any suggestions?
There is a well known bug in the awarding avios/tier points for LATAM services, which often goes into the wrong class. Usually it works in our favour. Perhaps this time it did not.

I would reach out by Private Message to BA Missing Avios who is a representative of BA and is usually very helpful with such problems.
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