No record of being ticketed
Dec 16, 2018, 2:27 pm
#16
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
While it should not be the passenger's responsibility, it befalls the passenger to track the issuance (or reissuance) of an e-ticket. If you do not see your new e-ticket at 5 days, call in.
It is an absurdity that in this day and age, tickets and most particularly reissuance of tickets is not close to immediate. AA tickets issued in the UK (where the CVV problem arises) are generally handled either immediately, e.g. you will have an e-ticket confirmation by the time you hang up, to the next business day on those rare occasions when AA's "rate desk" must look at the ticket (something which occurs much more frequently on BA due to the lack of automation of its front line pricing).
It is an absurdity that in this day and age, tickets and most particularly reissuance of tickets is not close to immediate. AA tickets issued in the UK (where the CVV problem arises) are generally handled either immediately, e.g. you will have an e-ticket confirmation by the time you hang up, to the next business day on those rare occasions when AA's "rate desk" must look at the ticket (something which occurs much more frequently on BA due to the lack of automation of its front line pricing).
(1)You receive a record locator
(2)a ticket shows "pending" for days
(3)the ticket shows as "ticketed" but you receive no confirmation/receipt
(4)you receive a confirmation but no receipt
(5)no ticket number can (easily) be found on aa.com'
Dec 16, 2018, 3:27 pm
#17
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
I would press for a "Forced Ticket"
BA should be able to provide you with an Authorization or Attempted Authorization code and the dates they attempted to charge your credit card...
How can you be expected to babysit your reservation constantly.I mean its good to see that a ticket number is associated and if none is then I would question the problem but after a ticket number has been associated then the airline enters into an agreement to carry you.
Dec 16, 2018, 3:49 pm
#18
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I absolutely disagree with that sentence. Airlines moved away from physical paper tickets to e-tickets to save money.
With that, it befalls on the airline to ensure that they issue tickets correctly and that they make things right when their processes fail. After all, they are already saving millions by removing the admin related to paper tickets, surely they can and should pay for when things go wrong because of that.
With that, it befalls on the airline to ensure that they issue tickets correctly and that they make things right when their processes fail. After all, they are already saving millions by removing the admin related to paper tickets, surely they can and should pay for when things go wrong because of that.
My statement is simply that while it ought not to befall the passenger, it does. No ticket means no flight. One may stamp one's foot and even collect all manner of compensation, but it does not change the simple fact that the aircraft departs and you are not on it.
Of course e-tickets same air carriers money. Efficiency is generally a good thing for those who pay for the service.