Originally Posted by
mario
I absolutely disagree with that sentence. Airlines moved away from physical paper tickets to e-tickets to save money.
With that, it befalls on the airline to ensure that they issue tickets correctly and that they make things right when their processes fail. After all, they are already saving millions by removing the admin related to paper tickets, surely they can and should pay for when things go wrong because of that.
You need to read what I wrote in its entirety.
My statement is simply that while it ought not to befall the passenger, it does. No ticket means no flight. One may stamp one's foot and even collect all manner of compensation, but it does not change the simple fact that the aircraft departs and you are not on it.
Of course e-tickets same air carriers money. Efficiency is generally a good thing for those who pay for the service.