Downgrade on Award Ticket
Jan 20, 2019, 9:45 pm
#17
Join Date: Feb 2011
Location: London
Programs: BA Gold
Posts: 834
‘how very irritating and disappointing. If you haven’t already done do I’d Suggest you send a quick direct message to the Twitter Team - explaining. They are often very effective when the phone is not. Good luck.
Jan 21, 2019, 1:17 pm
#18
Join Date: Jun 2017
Posts: 192
Jan 21, 2019, 3:11 pm
#21
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,111
I suggest you check your invoice and look to take this further as there is an extra cost between the two classes in my opinion.
Jan 21, 2019, 3:50 pm
#23
Join Date: Jan 2016
Posts: 96
I didn’t realise this was automatic? Reading the EC261 thread gave the impression that you usually go through arbitration or MCOL and could claim the avios back at ~1.6p each. In this scenario it’s more or less as if you booked a WTP seat with Avios, which actually may have been worse value than paying with cash. Does this not risk BA avios bookings becoming “book into first then we’ll have a look when you get to the airport and see which class we fancy putting you in”?
Jun 13, 2019, 5:44 pm
#24
Join Date: Jan 2015
Location: Bangkok / London
Programs: BA Silver, AmEx Platinum, AVIS Presidents Club, Marriott Titanium Elite
Posts: 1,106
I have a BA Avios redemption ticket flying on Cathay, BKK-HKG, later today.
Got an email last night to advise it’s changed from Premium Economy to Economy due to an aircraft change. Cathay phone agents said they can’t do the points / tax difference refund as it’s ticketed by BA.
If I call BA would they be aware of the downgrade, and would they refund the points / tax difference accordingly? Also, CX said they don’t have a specific policy about downgrades within 24 hours but to speak to the ground staff about this - if they offer any compensation at check in (which I doubt at an outstation but you never know!) does that affect getting the points and taxes difference back?
Thanks,
Hiren
Jun 13, 2019, 6:25 pm
#25
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
I have a BA Avios redemption ticket flying on Cathay, BKK-HKG, later today.
Got an email last night to advise it’s changed from Premium Economy to Economy due to an aircraft change. Cathay phone agents said they can’t do the points / tax difference refund as it’s ticketed by BA.
If I call BA would they be aware of the downgrade, and would they refund the points / tax difference accordingly? Also, CX said they don’t have a specific policy about downgrades within 24 hours but to speak to the ground staff about this - if they offer any compensation at check in (which I doubt at an outstation but you never know!) does that affect getting the points and taxes difference back?
Thanks,
Hiren