Downgrade on Award Ticket

Old Dec 1, 18, 4:15 pm
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Downgrade on Award Ticket

I was recently downgraded on a long-haul Club World award ticket (to WTP). I was quickly refunded 75% of the avios points, but none of the taxes. Similar experiences? I filled out a customer service form online, but still waiting a response after 3 weeks. Should I call?
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Old Dec 1, 18, 4:55 pm
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I don’t think the taxes betweeen WTP and CW are any different. Ca and WT would be different. What cabin were you sat in?
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Old Dec 1, 18, 5:00 pm
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I was sat in WT+. However, given that the downgrade was involuntary, I was under the impression that 75% of taxes are refunded nonetheless, as per EU rules. I was never asked if I wanted to be in WT+ and wouldn’t have really paid extra over WT for that “benefit”.
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Old Dec 1, 18, 5:07 pm
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Originally Posted by BrianDromey View Post
I don’t think the taxes betweeen WTP and CW are any different. Ca and WT would be different. What cabin were you sat in?
not taxes per se, but there is a difference in carrier surcharge. however as this is an involuntary downgrade perhaps the 75% fare compensation includes 75% of the total taxes/fees/charges?
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Old Dec 1, 18, 5:21 pm
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Given that I was asked to pay ~£100 to upgrade LHR-YVR-LHR from WTP to CW there definetly is a difference in "taxes and surcharges" between the cabins
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Old Dec 1, 18, 9:24 pm
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Originally Posted by hypercrypt View Post
Given that I was asked to pay ~£100 to upgrade LHR-YVR-LHR from WTP to CW there definetly is a difference in "taxes and surcharges" between the cabins
I would suggest that GBP 100 to upgrade from WTP to CW for LHR-YVR-LHR was something of a bargain.

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Old Dec 1, 18, 9:43 pm
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@doc - maybe they meant 100 difference in surcharges? If not 100% agree that's the deal of the century lmao
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Old Dec 1, 18, 10:14 pm
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what 'taxes' do you think you you should get back?

UK APD is the same for WTP and CW for example.

This is a case where the proper delineation between taxes, fees and surcharges is important
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Old Dec 1, 18, 10:17 pm
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This question probably belongs in the EC261 thread: The 2018 BA compensation thread: Your guide to Regulation EC261/2004. In particular post #5 in that thread deals with downgrades and may cast some light on this.

In short, I would expect that you are entitled to a refund of 75% of the Avios, as well as 75% of the carrier surcharge (but not other taxes and fees). However, I am not sure whether there is binding precedent on this.
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Old Dec 1, 18, 10:26 pm
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If anyone at BA actually cared about you you would get a full refund.
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Old Dec 1, 18, 10:56 pm
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Originally Posted by Infinite Possibilities View Post
This question probably belongs in the EC261 thread: The 2018 BA compensation thread: Your guide to Regulation EC261/2004. In particular post #5 in that thread deals with downgrades and may cast some light on this.

In short, I would expect that you are entitled to a refund of 75% of the Avios, as well as 75% of the carrier surcharge (but not other taxes and fees). However, I am not sure whether there is binding precedent on this.
Thanks. Yes, agreed, a refund of 75% of the carrier surcharge would make the most sense. Any insight into whether it will help if I were to call?
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Old Dec 2, 18, 12:24 am
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Originally Posted by YULJetSet View Post
I was recently downgraded on a long-haul Club World award ticket (to WTP). I was quickly refunded 75% of the avios points, but none of the taxes. Similar experiences? I filled out a customer service form online, but still waiting a response after 3 weeks. Should I call?
Just curious if i) others were also downgraded ii) if you were offereded any alternatives at check-in iii) if the crew were aware and/or made any special effort during the flight?
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Old Dec 2, 18, 3:43 am
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Originally Posted by BrianDromey View Post
I don’t think the taxes betweeen WTP and CW are any different. Ca and WT would be different. What cabin were you sat in?
I'm sure that when I've redeemed a Lloyds Avios upgrade voucher they've taken WTP avios but I've heard them say ' i have to calculate the upgraded taxes and surcharges' ?
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Old Dec 2, 18, 6:20 am
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Originally Posted by Dambus View Post


Just curious if i) others were also downgraded ii) if you were offereded any alternatives at check-in iii) if the crew were aware and/or made any special effort during the flight?
(ii) At check in, I was offer no alternatives. After I complained in the lounge, I was offered CW with an overnight connection, which I declined as I would miss work. I was also allowed to use the Concorde lounge instead, (iii) On board, no distinction made, even though my boarding pass continues to say CW, despite the seat in WTP.
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Old Dec 22, 18, 9:31 am
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Update. Still no refund despite 2 calls in to refund services, after an email from customer relations on Dec 6th stating that she had "escalated" my refund request. 4 days ago, I was promised the 75% surcharges refund by phone with refund services - not received. Today, called back. Said they would provide me with a 75% refund as "a courtesy". I replied that this was their obligation and not a "courtesy". The agent (likely an overseas call centre), had never heard of the EU compensation guidelines. She allowed me to email her the link (https://www.caa.co.uk/Passengers/Res...re-downgraded/). I'll let you know how this all turns out. Very disappointing.
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