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Downgrade on Award Ticket
I was recently downgraded on a long-haul Club World award ticket (to WTP). I was quickly refunded 75% of the avios points, but none of the taxes. Similar experiences? I filled out a customer service form online, but still waiting a response after 3 weeks. Should I call?
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I don’t think the taxes betweeen WTP and CW are any different. Ca and WT would be different. What cabin were you sat in? |
I was sat in WT+. However, given that the downgrade was involuntary, I was under the impression that 75% of taxes are refunded nonetheless, as per EU rules. I was never asked if I wanted to be in WT+ and wouldn’t have really paid extra over WT for that “benefit”. |
Originally Posted by BrianDromey
(Post 30488549)
I don’t think the taxes betweeen WTP and CW are any different. Ca and WT would be different. What cabin were you sat in? |
Given that I was asked to pay ~£100 to upgrade LHR-YVR-LHR from WTP to CW there definetly is a difference in "taxes and surcharges" between the cabins |
Originally Posted by hypercrypt
(Post 30488603)
Given that I was asked to pay ~£100 to upgrade LHR-YVR-LHR from WTP to CW there definetly is a difference in "taxes and surcharges" between the cabins Doc Copper |
@doc - maybe they meant 100 difference in surcharges? If not 100% agree that's the deal of the century lmao
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what 'taxes' do you think you you should get back?
UK APD is the same for WTP and CW for example. This is a case where the proper delineation between taxes, fees and surcharges is important |
This question probably belongs in the EC261 thread: https://www.flyertalk.com/forum/brit...61-2004-a.html. In particular post #5 in that thread deals with downgrades and may cast some light on this.
In short, I would expect that you are entitled to a refund of 75% of the Avios, as well as 75% of the carrier surcharge (but not other taxes and fees). However, I am not sure whether there is binding precedent on this. |
If anyone at BA actually cared about you you would get a full refund.
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Originally Posted by Infinite Possibilities
(Post 30489207)
This question probably belongs in the EC261 thread: https://www.flyertalk.com/forum/brit...61-2004-a.html. In particular post #5 in that thread deals with downgrades and may cast some light on this.
In short, I would expect that you are entitled to a refund of 75% of the Avios, as well as 75% of the carrier surcharge (but not other taxes and fees). However, I am not sure whether there is binding precedent on this. |
Originally Posted by YULJetSet
(Post 30488447)
I was recently downgraded on a long-haul Club World award ticket (to WTP). I was quickly refunded 75% of the avios points, but none of the taxes. Similar experiences? I filled out a customer service form online, but still waiting a response after 3 weeks. Should I call?
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Originally Posted by BrianDromey
(Post 30488549)
I don’t think the taxes betweeen WTP and CW are any different. Ca and WT would be different. What cabin were you sat in? |
Originally Posted by Dambus
(Post 30489396)
Just curious if i) others were also downgraded ii) if you were offereded any alternatives at check-in iii) if the crew were aware and/or made any special effort during the flight? |
Update. Still no refund despite 2 calls in to refund services, after an email from customer relations on Dec 6th stating that she had "escalated" my refund request. 4 days ago, I was promised the 75% surcharges refund by phone with refund services - not received. Today, called back. Said they would provide me with a 75% refund as "a courtesy". I replied that this was their obligation and not a "courtesy". The agent (likely an overseas call centre), had never heard of the EU compensation guidelines. She allowed me to email her the link (https://www.caa.co.uk/Passengers/Res...re-downgraded/). I'll let you know how this all turns out. Very disappointing.
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