CE curtains and Customer Relations reply
Nov 25, 2018, 8:09 am
#1
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
CE curtains and Customer Relations reply
I contacted Customer Relations earlier this week to let them know that on my last two flights the curtain was either left partially open or was never closed for the whole duration of the flight.
This was their reply:
I’m confused by the statement that it’s not policy to close the curtain?
This was their reply:
Thanks for your email about the problems you've had travelling in Club Europe with us recently. I'm sorry for the delay in my reply.
I know this isn't the first time you've contacted us about how frustrated you feel when the curtain between Euro Traveller and Club Europe isn't closed. I understand closing the curtain provides privacy and deters Euro Traveller passengers from using the facilities in Club Europe. While it's not policy to close the dividing curtain, I appreciate the benefit closing the curtain makes.
Thanks again for taking the time to share your thoughts. We appreciate your support as a Gold member of our Executive Club. I would like to reassure you we remain passionate about our airline and the service we offer our customers. We're aware you have options when it comes to booking your flights and we hope you continue to choose us.
I know this isn't the first time you've contacted us about how frustrated you feel when the curtain between Euro Traveller and Club Europe isn't closed. I understand closing the curtain provides privacy and deters Euro Traveller passengers from using the facilities in Club Europe. While it's not policy to close the dividing curtain, I appreciate the benefit closing the curtain makes.
Thanks again for taking the time to share your thoughts. We appreciate your support as a Gold member of our Executive Club. I would like to reassure you we remain passionate about our airline and the service we offer our customers. We're aware you have options when it comes to booking your flights and we hope you continue to choose us.
Last edited by ringingup; Nov 27, 2018 at 2:19 am
Nov 25, 2018, 8:34 am
#3
Join Date: May 2013
Posts: 6,349
I contacted Customer Relations earlier this week to let me know that on my last two flights the curtain was either left partially open or was never closed for the whole duration of the flight.
This was their reply:
I’m confused by the statement that it’s not policy to close the curtain?
This was their reply:
I’m confused by the statement that it’s not policy to close the curtain?
Nov 25, 2018, 9:27 am
#4
Join Date: Aug 2006
Location: Switzerland
Posts: 1,593
The curtain appears more important to BA than allowing those in the first row of Y behind the curtain to watch the safety video. With the curtains open, unless they're very tightly bunched up which is a rarity, window seat passengers in that first row can't typically see the screen.
On topic: I don't recall any fights that I've been on (BSL-LHR) where the curtain was left open.
On topic: I don't recall any fights that I've been on (BSL-LHR) where the curtain was left open.
Nov 25, 2018, 9:34 am
#6
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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Over the last 2 weeks I have done around half a dozen short haul flights and the curtain between CE/ET has been used and drawn during the flight. It doesn’t seem to be the case any policy has changed at BA recently. I think this is the kind of issue which is best addressed on the flight by speaking to the CSM/CSD/purser.
Nov 25, 2018, 9:36 am
#7
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
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I contacted Customer Relations earlier this week to let me know that on my last two flights the curtain was either left partially open or was never closed for the whole duration of the flight.
This was their reply:
I’m confused by the statement that it’s not policy to close the curtain?
This was their reply:
I’m confused by the statement that it’s not policy to close the curtain?
Originally Posted by Customer Relations
I know this isn't the first time you've contacted us about how frustrated you feel when the curtain between Euro Traveller and Club Europe isn't closed.
Last edited by Oxon Flyer; Nov 25, 2018 at 10:52 am
Nov 25, 2018, 9:38 am
#8
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Join Date: Aug 2010
Location: DCA
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Posts: 50,262
If it was important to OP, it should have been raised to the relevant cabin crew on the spot and thus rectified (or not). Complaining after the fact about simple issues which are easily resolved on the spot serves little purpose.
Nov 25, 2018, 10:22 am
#9
Join Date: May 2013
Posts: 6,349
But thar isn't the question in the OP which is whether indeed it is policy not to close the curtain.
Nov 25, 2018, 10:46 am
#10
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Join Date: Mar 2010
Location: JER
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Why instal it and not use it? It helps avoid the queue of forward lavatory users away from my feet in 1C, and perhaps more importantly the Galley.
I was told on our recent Titan substitution that BA woukdn’t pay the £20k or so to instal the curtain, so in that open-plan environment I had people from ‘wherever’ at my feet all the bloody time.
On AA I think they shoot people who try to pass through the net curtain separating the Classes
[OK, bad joke, but they’re very strict!]
I was told on our recent Titan substitution that BA woukdn’t pay the £20k or so to instal the curtain, so in that open-plan environment I had people from ‘wherever’ at my feet all the bloody time.
On AA I think they shoot people who try to pass through the net curtain separating the Classes
[OK, bad joke, but they’re very strict!]
Last edited by T8191; Nov 25, 2018 at 11:02 am
Nov 25, 2018, 11:01 am
#12
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,669
Why instal it and not use it? It helps avoid the queue of forward lavatory users away from my feet in 1C, and perhaps more importantly the Galley.
I was told on our recent Titan substitution that BA woukdn’t pay the £20k or so to instal the curtain, so in that open-plan environment I had people from ‘wherever’ at my feet all the bloody time.
On AA I think they shoot people who try to pass through the new curtain separating the Classes [OK, bad joke, but they’re very strict!]
I was told on our recent Titan substitution that BA woukdn’t pay the £20k or so to instal the curtain, so in that open-plan environment I had people from ‘wherever’ at my feet all the bloody time.
On AA I think they shoot people who try to pass through the new curtain separating the Classes
[OK, bad joke, but they’re very strict!]
Nov 25, 2018, 11:07 am
#13
FlyerTalk Evangelist
Join Date: Mar 2010
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Posts: 32,146
Nov 25, 2018, 11:09 am
#14
Join Date: Jan 2007
Location: living near Malaga
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Posts: 2,112
I paid extra recently to upgrade to CE as I knew I was gonna be pooped after connecting off as trans continental flight. I sat in row 1 intending to get some kip but what with the BOB blocking the aisle and the lack of curtain I was bothered pretty much the whole flight by kids running up & down and the lavatory queue. New age dads seem to be the biggest culprits..
I complained to the CSM who shrugged her shoulders.
I complained to the CSM who shrugged her shoulders.