CE curtains and Customer Relations reply
Nov 25, 2018, 11:54 am
#16
Join Date: Apr 2017
Programs: Qatar, Turkish, Aeroflot
Posts: 546
Someone ACTUALLY complained whether curtains were opened or closed or otherwise? Seriously though?
This forum simply never ceases to amaze me with how incredulous some complaints on here are. It seems to me that this is one of the last things that can possibly have any effect on anyone's flying experience.
*major facepalm*
This forum simply never ceases to amaze me with how incredulous some complaints on here are. It seems to me that this is one of the last things that can possibly have any effect on anyone's flying experience.
*major facepalm*
Nov 25, 2018, 11:57 am
#17
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,033
Nov 25, 2018, 12:05 pm
#18
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
- I never wrote to CR before about the curtain. I don't know where they got that from. I didn't even pay much attention to that statement, as it's not the first time the CR replies refer to incorrect facts or include incorrect statements and information.
- I did not write to complain but simply to give feedback and ask whether there was a specific policy on the issue.
Nov 25, 2018, 12:11 pm
#19
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 721
I let my neighbour know beyond the hill;
And on a day we meet to walk the line
And set the wall between us once again.
We keep the wall between us as we go.
.....
Good curtains make good neighbours
And on a day we meet to walk the line
And set the wall between us once again.
We keep the wall between us as we go.
.....
Good curtains make good neighbours
Nov 25, 2018, 12:14 pm
#20
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,620
Nov 25, 2018, 12:42 pm
#22
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Even when the curtains are closed, there is a steady stream of people coming from the ET to use the forward loo and often forming a queue down the aisle in CE anyway, so I don't think the curtains do much, although since they are there to be closed, they should really be closed. It might just reduce the flow of people into the CE cabin if it is closed too, although it in no way seems to stop the flow.
I remember MA (RIP) used to have a sign on the curtains to the effect that no entry was permitted into the business class except in an emergency. That used to be very effective and I had not seen anyone venturing through the curtains (except of course the crew members).
Last edited by LTN Phobia; Nov 25, 2018 at 5:37 pm
Nov 25, 2018, 12:55 pm
#23
Join Date: Sep 2009
Location: 30 miles from London
Programs: BAEC Gold, MUCCI, Elite Fan of MO, ALL Accor Live Gold
Posts: 1,483
I would have thought that the curtain should be closed. I don’t want the ET passengers counting how many glasses of champagne I have......they would only get jealous 
Nov 25, 2018, 1:09 pm
#24
Join Date: Jul 2017
Programs: All the usual suspects
Posts: 342
My experience as well. just flown to KOA from LAX on AA and the curtain was pretty much ignored. However I think on international flights they are a little more rigid in their enforcement
Nov 25, 2018, 1:24 pm
#25
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 563
Nov 25, 2018, 1:40 pm
#26
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
To be fair if you don’t want people to make assumptions about your post, you can always put the details into the post.
Personally, my concern about a curtain isn’t up there, but if yours is and you wanted to spend time asking BA if it has a policy, that’s up to you; a CC is more likely to be able to tell you if there is a policy than someone sat in an office replying to comments and complaints.
I originally thought their policy comment was a bit starnge, but if your specifically asked if there was a policy, it now makes sense.
i suspect there is an SOP to close the curtain but CC may have it open or partially open for all kinds of operational, communication and supervision reasons if I hazard a guess.
Personally, my concern about a curtain isn’t up there, but if yours is and you wanted to spend time asking BA if it has a policy, that’s up to you; a CC is more likely to be able to tell you if there is a policy than someone sat in an office replying to comments and complaints.
I originally thought their policy comment was a bit starnge, but if your specifically asked if there was a policy, it now makes sense.
i suspect there is an SOP to close the curtain but CC may have it open or partially open for all kinds of operational, communication and supervision reasons if I hazard a guess.
Last edited by navylad; Nov 25, 2018 at 2:16 pm
Nov 25, 2018, 1:45 pm
#27
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Join Date: Mar 2010
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Someone ACTUALLY complained whether curtains were opened or closed or otherwise? Seriously though?
This forum simply never ceases to amaze me with how incredulous some complaints on here are. It seems to me that this is one of the last things that can possibly have any effect on anyone's flying experience.
*major facepalm*
This forum simply never ceases to amaze me with how incredulous some complaints on here are. It seems to me that this is one of the last things that can possibly have any effect on anyone's flying experience.
*major facepalm*
Please envisage a 10-hour sector in CW, in a 777 aisle seat, just in front of the curtain., on a Caribbean route. Then have an endless procession of WT+ and WT passengers past your seat for those 10 hours (“The nearest toilet may be behind you”), some of whom have less accurate toilet habits than is desirable. One develops a deep desire for a fastened curtain, I assure you.
Nov 25, 2018, 1:48 pm
#28
Join Date: May 2018
Programs: BAEC Silver
Posts: 219
I was sat in row 6 (ET) a few weeks ago. Curtain was drawn, but it sadly doesn't cover the gaps between the chairs. I was subjected to the sickening sight of a slightly tipsy couple feeding each other their CE meal from across the middle table.
Once done, they reached out to the middle of the dividing table and held hands, leaning over for a kiss every 2-3 minutes. Thankfully, the noise of clattering cutlery and the engines was enough to drown out the sound of the kissing.
Note to self - sit further back next time.
Note to BA - ditch the curtain, let's make it a solid wall!
Once done, they reached out to the middle of the dividing table and held hands, leaning over for a kiss every 2-3 minutes. Thankfully, the noise of clattering cutlery and the engines was enough to drown out the sound of the kissing.
Note to self - sit further back next time.
Note to BA - ditch the curtain, let's make it a solid wall!
