Where has all the CX Avios availability gone?

Old Jun 24, 18, 4:36 pm
  #1  
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Where has all the CX Avios availability gone?

I assume itís just an IT issue, but there is currently nothing showing to any or the Australian destinations, even 355 days out, when there is always plenty of availability.

Is it just me or is there a known issue?
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Old Jun 24, 18, 5:03 pm
  #2  
 
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I dont know, but for me I have been querying the BA Avios awards search several times this month, prob for a total of 3 hours of searches using both a pc and a mobile phone and it tells me an error has occured for my searches.
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Old Jun 24, 18, 5:10 pm
  #3  
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Others have reported a similar issue. Have a look at these recent threads:
BA Not Showing CX Award Availability
Book CX flight using Avios
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Old Jun 24, 18, 5:15 pm
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interesting... i for one was not trying to search CX flights, but for another partner airline... AA, from USA to Canada for weeks and I get a error from the BA site for weeks now.
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Old Jun 24, 18, 6:26 pm
  #5  
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Originally Posted by abc5 View Post
interesting... i for one was not trying to search CX flights, but for another partner airline... AA, from USA to Canada for weeks and I get a error from the BA site for weeks now.
AA availability has been a more longstanding problem. ba.com even had warning about this. Some have reported success recently though. See:
Using Avios to book American Airlines flight in US
Sorry we can't show you AA reward flights...
Unable to book AA flight using Avios
Where Has The OW Award Availability Function Gone On The New Site ?
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
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Old Jun 24, 18, 8:17 pm
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I noted the LH CX award flights no longer showing whilst looking to book 50% Y sale award flights. eg nothing CX HKG-LHR , CX HKG-AMS, although when BA 50%award sale first went live, search at that time showed the CX awards did too

I could still see SH CX flights, eg CX HKG-BKK though

I put it down to CX/BA doing this dissapearing act whilst CX were rejigging there award miles during early June ?

Though not only CX dissapeared but so did MH and QR that I used to see on looking for MNL-LHR as awards. However cheaper taxwise for me (same avios 7500 + 20/30k) to book separate MNL-HKG / HKG-LHR bearing in mind zero -surchages from HKG so not worried.
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Old Jun 25, 18, 3:20 am
  #7  
 
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Originally Posted by abc5 View Post
I dont know, but for me I have been querying the BA Avios awards search several times this month, prob for a total of 3 hours of searches using both a pc and a mobile phone and it tells me an error has occured for my searches.
yep Ive been having trouble searching CX and AA Avios searches for the past few weeks, I wonder whats happening and why its taking for so long for BA to fix it
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Old Jun 25, 18, 4:44 am
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I managed to get 2 CX from HKG-CNS in J for May 19. That was booking it at T-355. Booked through the BA website so I didn't have any problems.
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Old Jun 25, 18, 5:33 am
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Originally Posted by FEMW View Post
I managed to get 2 CX from HKG-CNS in J for May 19. That was booking it at T-355. Booked through the BA website so I didn't have any problems.
When did you redeem the 2 seats? The issue appears after 22 Jun (Hong Kong Time). Much normal availability before that.
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Old Jun 25, 18, 5:39 am
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ive been monitoring SYD-HKG for 21JAN19 in Premium on CX, and up until about 2 weeks ago availability was 6 seats on most of their flights IIRC. Now there is nothing, not even economy. What is odd, is when I do a connecting journey (i.e. SYD-HKG-MAN) for the same dates, there is availability in Premium. I've sent an email form to BA to query where the availability has gone.
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Old Jun 25, 18, 6:46 am
  #11  
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It's back as per this post: Asia Miles Changes effective 22 June 2018
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Old Jun 25, 18, 7:00 am
  #12  
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Agreed. Looks to be working again now.

Last edited by wb1969; Jun 25, 18 at 7:13 am
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Old Jun 25, 18, 4:14 pm
  #13  
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Availability seems indeed back, but if I look for direct flights only, say HKG-LHR, I see no flights available, while if I search, say, PEN-LHR on the same dates, I see there are CX flights PEN-HKG-LHR. Same departing europe. Has always been this way?
I only recently took interest in CX long haul, so I have no experience about it.

I thought to call tomorrow BA and see if I can have just the direct long haul without the short sector, hoping it will work.
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Old Jun 25, 18, 8:39 pm
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Originally Posted by FEMW View Post
I managed to get 2 CX from HKG-CNS in J for May 19. That was booking it at T-355. Booked through the BA website so I didn't have any problems.
So you booked it a couple of weeks ago 5/19 - 355 days? That was before the current issues.
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Old Jun 25, 18, 8:43 pm
  #15  
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Originally Posted by skimthetrees View Post
So you booked it a couple of weeks ago 5/19 - 355 days? That was before the current issues.
I think he meant that he booked for departure May 2019.
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