Where has all the CX Avios availability gone?
Jun 24, 2018, 3:36 pm
#1
Original Poster
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
Where has all the CX Avios availability gone?
I assume it’s just an IT issue, but there is currently nothing showing to any or the Australian destinations, even 355 days out, when there is always plenty of availability.
Is it just me or is there a known issue?
Is it just me or is there a known issue?
Jun 24, 2018, 4:10 pm
#3
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,815
Others have reported a similar issue. Have a look at these recent threads:
BA Not Showing CX Award Availability
Book CX flight using Avios
BA Not Showing CX Award Availability
Book CX flight using Avios
Jun 24, 2018, 5:26 pm
#5
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,815
Using Avios to book American Airlines flight in US
Sorry we can't show you AA reward flights...
Unable to book AA flight using Avios
Where Has The OW Award Availability Function Gone On The New Site ?
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jun 24, 2018, 7:17 pm
#6
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I noted the LH CX award flights no longer showing whilst looking to book 50% Y sale award flights. eg nothing CX HKG-LHR , CX HKG-AMS, although when BA 50%award sale first went live, search at that time showed the CX awards did too
I could still see SH CX flights, eg CX HKG-BKK though
I put it down to CX/BA doing this dissapearing act whilst CX were rejigging there award miles during early June ?
Though not only CX dissapeared but so did MH and QR that I used to see on looking for MNL-LHR as awards. However cheaper taxwise for me (same avios 7500 + 20/30k) to book separate MNL-HKG / HKG-LHR bearing in mind zero -surchages from HKG so not worried.
I could still see SH CX flights, eg CX HKG-BKK though
I put it down to CX/BA doing this dissapearing act whilst CX were rejigging there award miles during early June ?
Though not only CX dissapeared but so did MH and QR that I used to see on looking for MNL-LHR as awards. However cheaper taxwise for me (same avios 7500 + 20/30k) to book separate MNL-HKG / HKG-LHR bearing in mind zero -surchages from HKG so not worried.
Jun 25, 2018, 2:20 am
#7
Join Date: May 2018
Posts: 34
yep Ive been having trouble searching CX and AA Avios searches for the past few weeks, I wonder whats happening and why its taking for so long for BA to fix it
Jun 25, 2018, 4:33 am
#9
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Jun 25, 2018, 4:39 am
#10
Join Date: Jan 2016
Location: Manchester, UK
Programs: BA Silver; Accor Silver; IHG Gold; Hilton Silver
Posts: 8
ive been monitoring SYD-HKG for 21JAN19 in Premium on CX, and up until about 2 weeks ago availability was 6 seats on most of their flights IIRC. Now there is nothing, not even economy. What is odd, is when I do a connecting journey (i.e. SYD-HKG-MAN) for the same dates, there is availability in Premium. I've sent an email form to BA to query where the availability has gone.
Jun 25, 2018, 5:46 am
#11
formerly mattking2000
Join Date: Nov 2012
Location: DXB
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,187
It's back as per this post: https://www.flyertalk.com/forum/cath...2018-a-20.html
Jun 25, 2018, 3:14 pm
#13
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,100
Availability seems indeed back, but if I look for direct flights only, say HKG-LHR, I see no flights available, while if I search, say, PEN-LHR on the same dates, I see there are CX flights PEN-HKG-LHR. Same departing europe. Has always been this way?
I only recently took interest in CX long haul, so I have no experience about it.
I thought to call tomorrow BA and see if I can have just the direct long haul without the short sector, hoping it will work.
I only recently took interest in CX long haul, so I have no experience about it.
I thought to call tomorrow BA and see if I can have just the direct long haul without the short sector, hoping it will work.
Jun 25, 2018, 7:39 pm
#14
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Jun 25, 2018, 7:43 pm
#15
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780