BA Not Showing CX Award Availability
Jun 8, 2018, 2:51 am
#1
Original Poster
Join Date: Aug 2011
Location: LHR
Posts: 41
CX Awards Blocked
Is anyone else having issues finding CX availability on BA.com to HKG in two months as there seems to be availability when checking the QF site but nothing showing on BA.com which was showing at the start of the week?
Jun 8, 2018, 4:55 am
#2
Join Date: Dec 2014
Location: HKG
Programs: BAEC Gold, CX MPC Gold, Avis preferred plus, MyWaitrose card
Posts: 286
Jun 8, 2018, 5:18 am
#3
Join Date: Jan 2006
Location: It's Grim Oop North!
Programs: BA & A3 - Silver and fading
Posts: 182
Seeing "False" Availability
I am seeing availability for the route I am checking (HKG-KUL) on BA.com and I am checking almost every day and that availability is changing regularly but whenever I call BA to book it (it is a change to an existing reward booking and cannot be done online) the call centre cannot see the availability that is listed on BA.com.
This has been going on for 4 weeks now and I am seeing the "False" availability dwindling on the date I need. An AwardNexus search is pulling up the same availability on CX/JL and QF as BA.com but it is still not able to be found by a BA call centre agent.
I should add I am still T-30+ to departure date.
Last edited by Baracus; Jun 8, 2018 at 5:22 am Reason: addition
Jun 8, 2018, 6:08 am
#5
Original Poster
Join Date: Aug 2011
Location: LHR
Posts: 41
Jun 22, 2018, 6:26 pm
#6
Join Date: Apr 2012
Posts: 41
BA Not Showing CX Award Availability
Since last night, I've been unable to see CX award availability on the BA website. I've looked for a thread addressing this problem without success. Can anyone either shed some light on this matter, or, direct me to a thread dealing with it? Thanks.
Jun 22, 2018, 6:44 pm
#7
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
CX Asia Miles has just changed over to a new redemption chart and the system was down yesterday on its first day. CX had to bring it down after its initial release - I’m sure there are teething issues. So it’s likely that integration to partner sites is broken.
Jun 24, 2018, 4:57 am
#8
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902
CX rewards vanished
I guess this has to do with not-very-welcome changes to the Marco Polo Club. Anyone tried booking through BAEC call centre or are CX awards off-limits until further notice?
Jul 22, 2018, 7:34 am
#9
Join Date: Jul 2018
Programs: BAEC
Posts: 19
Just to provide information about my own experience, I tried booking HKG-PEN for April 2019 this week. There was lots of availability showing on ba.com pre-22 June 2018. There is still a lot of availability showing on Asia Miles. Tried my luck calling BAEC - they said they could see the flights but were not able to book using Avios.
Jul 22, 2018, 8:07 am
#10
Join Date: Aug 2015
Location: Cambridge UK
Programs: BA silver,
Posts: 254
I had been looking for return HKG- Hanoi flights in December for several weeks now but could see nothing. I now have another trip planned for
March 2019 and last week found reasonable availability in Y but not J.
March 2019 and last week found reasonable availability in Y but not J.
Jul 22, 2018, 8:17 am
#11
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,711
Just to provide information about my own experience, I tried booking HKG-PEN for April 2019 this week. There was lots of availability showing on ba.com pre-22 June 2018. There is still a lot of availability showing on Asia Miles. Tried my luck calling BAEC - they said they could see the flights but were not able to book using Avios.
Book CX flight using Avios
I can see MAS flights via KUL, One other option would be to book something like PEN-HKG-TPE, assuming it is a one way trip and you OK visa wise to go hypothetically to TPE. Should PEN-HKG show up correctly in the future then you can drop the HKG-TPE sector for the Ł35 redeposit fee, and get the excess Avios refunded.
