Negative Avios balance
Apr 24, 2018, 6:35 am
#1
Original Poster
Join Date: Feb 2017
Posts: 167
Negative Avios balance
Hi guys, I've got a tricky question about Avios balance... The thing is - me and my wife, we have household BAEC accounts. My wife was shopping online through eStore (bought a sofa) few months ago, and got Avios credited to her account. Then we've bought reward tickets using my and her Avios points (11k from my account, 9k from her account). Now we have had to return that sofa, got money refunded, and I believe those Avios points will be taken back as well. So now there is the problem - she will have negative Avios balance on her BAEC account. What will happen next?
- What will happen with our rewards tickets, will BA cancel them, or anything else?
- What will happen with our household balance? I believe it becomes negative as well, so I won't be able to use my Avios points, while my wife's Avios balance is negative?
- Or maybe I could just remove my wife's account from our household for now, until she gets her balance from negative?
Thnx in advance...
- What will happen with our rewards tickets, will BA cancel them, or anything else?
- What will happen with our household balance? I believe it becomes negative as well, so I won't be able to use my Avios points, while my wife's Avios balance is negative?
- Or maybe I could just remove my wife's account from our household for now, until she gets her balance from negative?
Thnx in advance...
Last edited by oruvin; Apr 24, 2018 at 7:51 am
Apr 24, 2018, 7:15 am
#3
Original Poster
Join Date: Feb 2017
Posts: 167
But I've had similar situation with avios.com, where I had to return some goods and got rewarded Avios points taken back.
Didn't have negative balance though, so no clue how they gonna manage it, hence the question...
Last edited by oruvin; Apr 24, 2018 at 9:00 am
Apr 24, 2018, 7:46 am
#5
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Your BAEC balance will not become negative if you have earned Avios via credit card spend. The Avios balance on the credit card will become negative, and no new Avios will be credited to your BAEC account by your credit card company until you have made enough purchases to make up for the returned item.
Apr 24, 2018, 7:49 am
#6
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Your BAEC balance will not become negative if you have earned Avios via credit card spend. The Avios balance on the credit card will become negative, and no new Avios will be credited to your BAEC account by your credit card company until you have made enough purchases to make up for the returned item.
My mistake.
Apr 24, 2018, 8:40 am
#9
Join Date: Apr 2018
Location: London, or thereabouts
Programs: Tesco Clubcard, Heathrow Rewards, M&S Sparks, Caffè Nero, HSBC rewards... BAEC defector
Posts: 132
A very general observation that does nothing to help with the situation, but it may be good practice to remove anything from the picture that may potentially be traceable back to you?
Apr 24, 2018, 9:12 am
#10
Original Poster
Join Date: Feb 2017
Posts: 167
I didn't think someone would be interested in my transaction IDs... But removed screenshot anyway, thnx.