Originally Posted by
oruvin
Well, that would be great
But I've had similar situation with avios.com, where I had to return some goods and got rewarded Avios points taken back.
Didn't have negative balance though, so no clue how they gonna manage it, hence the question...
A very general observation that does nothing to help with the situation, but it may be good practice to remove anything from the picture that may potentially be traceable back to you?