Involuntary denial of boarding, please help
Aug 8, 2018, 1:07 am
#379
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,699
For information, yesterday Frank Gardner tweeted that once more time, Omniserv fail to do their services and let him rot inside the aircraft. The BA crew provided the disability assistance Omniserv should have done. So Heathrow is still not able to provide this regulatory service despite high profile cases.
By the way, where are we with the assertions that BA can not legally monitor the service done by Omniserv ?
By the way, where are we with the assertions that BA can not legally monitor the service done by Omniserv ?
Aug 10, 2018, 9:01 am
#380
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
If this a simple IDB on a BA flight departing the US, I can confirm that for an IDB in Nov flying Las Vegas to LHR, I received $1350 x2 prepaid cards( two people in my party) there and then, and food, lodgings and transport to hotel and on the next flight, which was the next day.
I queried the high payout on FT, and after some discussion it was deemed to be due to the US Department of Trade regulations.
I queried the high payout on FT, and after some discussion it was deemed to be due to the US Department of Trade regulations.
It is impossible to conceive that the other 10 or so passengers who did in fact fly in 1st on the intended flight, all had a stronger case to do so, than the OP. I find it hard to understand that once aware of the situation, whoever had ultimate control of boarding of the aircraft made the decision that they did. The obvious choice would have been to IDB/downgrade someone else, rather than force the OP to have no option but to refuse the inappropriate downgrade, when it was clear that the OP would be so severly impacted by a lesser seat that flying would not be an option. The offer to switch to an entirely different airport was also, IMO, very inappropriate and likely made by someone that had no empathy or understanding of the trauma that change of plans would have on the OP.
Sep 1, 2018, 5:17 am
#381
Original Poster
Join Date: Apr 2018
Posts: 50
Nothing has happened, partially because I have had to put this aside entirely whilst I concentrate on health related matters. I still intend to persue this further at some point and have been informed that I have up to two years from the date of travel to do so with the relevant authorities.
Sep 1, 2018, 6:12 am
#382
Join Date: Jul 2012
Location: The North
Posts: 1,847
Nothing has happened, partially because I have had to put this aside entirely whilst I concentrate on health related matters. I still intend to persue this further at some point and have been informed that I have up to two years from the date of travel to do so with the relevant authorities.
Re-reading this thread several months later, I am still aghast that someone in BA customer service didn't pro-actively pursue this to resolve the situation positively early on.
Sep 1, 2018, 6:41 am
#383
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,904
@deniedboardinghelp
I’m so sorry to hear that you’ve been unwell. I hope that you can recover some semblance of normality soon.
I’m so sorry to hear that you’ve been unwell. I hope that you can recover some semblance of normality soon.