BA Club Europe - AWFUL
Jan 25, 2018, 12:44 pm
#108
Join Date: Jan 2014
Posts: 565
Jan 25, 2018, 4:15 pm
#110
Join Date: Aug 2016
Location: London, UK
Posts: 136
British Airways clearly states what they are selling to you. if you didn't like it, why booked it?
I completely understand the frustration, of having to travel on such an awful "business" class. but all business class seats on any airline in Europe are like this.
so make sure to send more tweets to Alex Cruz telling him this.
I completely understand the frustration, of having to travel on such an awful "business" class. but all business class seats on any airline in Europe are like this.
so make sure to send more tweets to Alex Cruz telling him this.
Jan 25, 2018, 4:36 pm
#111
Join Date: Aug 2015
Location: London
Programs: BA Gold, Eurostar Carte Blanche
Posts: 712
With the constant discussion about European business class being good value or not, and the trade offs in flexible cabin size, suitability of the seats for 3-4 hour sectors etc.
Why not try Euro Traveller Plus? Corporate contracts can't always book into business, and economy (minus) is driven down by price, except when it isn't (schedule, network, connections, even loyalty!).
Could another divider be installed, free F&B, baggage & benefits offered with a boost in tier points? A blend of affordable, yet practical value proposition that BA could sell at a premium over low cost airlines. Analogous perhaps to Easyjet's premium fares, sandwiched by todays CE & ET.
Why not try Euro Traveller Plus? Corporate contracts can't always book into business, and economy (minus) is driven down by price, except when it isn't (schedule, network, connections, even loyalty!).
Could another divider be installed, free F&B, baggage & benefits offered with a boost in tier points? A blend of affordable, yet practical value proposition that BA could sell at a premium over low cost airlines. Analogous perhaps to Easyjet's premium fares, sandwiched by todays CE & ET.
Last edited by World Traveller Fuss; Jan 25, 2018 at 4:41 pm
Jan 25, 2018, 5:21 pm
#112
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
British Airways clearly states what they are selling to you. if you didn't like it, why booked it?
I completely understand the frustration, of having to travel on such an awful "business" class. but all business class seats on any airline in Europe are like this.
so make sure to send more tweets to Alex Cruz telling him this.
I completely understand the frustration, of having to travel on such an awful "business" class. but all business class seats on any airline in Europe are like this.
so make sure to send more tweets to Alex Cruz telling him this.
https://www.britishairways.com/en-gb/information/travel-classes/business/club-europe
Jan 25, 2018, 5:24 pm
#113
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
(I'm guessing I might just be mansplaining here, but it might be useful for others to read).
The strange thing is, every airline employee who uses the GDS knows the 24hr rule; it's taught at the very same time as how to book a SPML. If they happen to somehow forget, they get reminded as soon as they try to book it within 24hrs; it immediately fails. It isn't a mistake that can be knowingly repeated unless the agent is particularly dumb/lazy. This means it was, sadly, a case of one of the following:
- The agent was new, and hadn't been trained on SPMLs yet. (unlikely)
- The agent saw the SPML request in the PNR, but didn't notice the status, or which flight it was for (possible)
- The agent had forgotten the 24hr rule, but the pax had left the desk by the time the agent realised the error. (possible)
- The agent had forgotten the 24hr rule, and didn't bother checking whether the request was confirmed/rejected. (possible)
- The agent was saying what they thought the pax wanted to hear so they would go away. (possible)
- The agent somehow had a way of passing a message to catering to ensure the late SPML, but it didn't work despite the agent's best efforts (very unlikely)
- The pax misunderstood what the agent told him. (possible)
We'll never know - but yes, if the agent was to blame, they really should know better.
Jan 25, 2018, 6:26 pm
#114
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,130
I guess the only conceivable explanation must be that any grievances (including many from very experienced flyers on BA and countless other carriers) you read here on FT about CE standards / service levels are in fact based wholly on myth and fervent imagination.
The truth is that bad things never actually happen. At least ..... not in BA fandom-world
Jan 26, 2018, 12:39 am
#115
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,683
i think it’s just far more likely that negative experiences are more likely to be reported. Equally I think BAs standard response to customer service issues is nonsense. It seems to come down to we treat everyone poorly, so it would be unfair to treat you reasonably. But as is always said, use someone else, there are almost always choices.
Jan 26, 2018, 1:07 am
#116
Join Date: Jan 2010
Posts: 7,464
Never let the truth get in the way of a good story.
i think it’s just far more likely that negative experiences are more likely to be reported. Equally I think BAs standard response to customer service issues is nonsense. It seems to come down to we treat everyone poorly, so it would be unfair to treat you reasonably. But as is always said, use someone else, there are almost always choices.
Jan 26, 2018, 6:06 am
#119
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399