Originally Posted by
dougzz
Never let the truth get in the way of a good story.
i think it’s just far more likely that negative experiences are more likely to be reported. Equally I think BAs standard response to customer service issues is nonsense. It seems to come down to we treat everyone poorly, so it would be unfair to treat you reasonably. But as is always said, use someone else, there are almost always choices.
In fairness to BA regarding responses to customer service issues, it appears that BA has altered its policies and is certainly increasing its service recover provision. There have been reports on BAFT about this, and certainly in my own case with CR last week was settled with 40k Avios for a non-reclining 64K CW seat, which I was utterly surprised at.