BA Club Europe - AWFUL
Jan 25, 2018, 12:16 am
#76
Join Date: May 2013
Posts: 6,349
I'm sure OP goes 4 hours in the working day without food too. But after paying for a business class ticket, and getting off a longhaul, I would also be pretty angry if I had dietary needs and my meal didn't make it. There's a difference between a regular day, and an expensive trip, even without your sarcasm
........
I agree that he was due a handful of Avios, and think it was pretty awful of BA to offer nothing for the inconvenience.
........
I agree that he was due a handful of Avios, and think it was pretty awful of BA to offer nothing for the inconvenience.
It's not sarcasm, it's the reality of running a business like an airline involving logistics and, occasionally, human error.
I agree some Avios would be appropriate, however the OP seems to be ranting about everything from the 767s to CW and the missing meal and jumping straight in with Twitter messages to Alex Cruz would IMHO be unlikely to get much of a result.
Jan 25, 2018, 12:19 am
#77
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Jan 25, 2018, 12:20 am
#78
Join Date: May 2013
Posts: 6,349
Really? One's attitude could make the difference between the soggy, greasy toasted sandwich I encountered and something more appetizing?
I have seen some odd attempts to defend BA but this one really takes the biscuit (or toastie).
I have seen some odd attempts to defend BA but this one really takes the biscuit (or toastie).
Jan 25, 2018, 12:38 am
#79
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
Agree on the seats but the pitch on LH is far greater. LH Y has far more legroom than BA J on short-haul. I simply will not pay for it unless included in a long-haul connection. Even then I’ll ensure I get the front row.
Jan 25, 2018, 3:55 am
#80
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Quote:
Originally Posted by subject2load
It’s because the system has not been set up to do such things. Because BA management ( and yes, perhaps management of some ALL other carriers too) lack the motivation to make it happen.
Originally Posted by subject2load
It’s because the system has not been set up to do such things. Because BA management ( and yes, perhaps management of some ALL other carriers too) lack the motivation to make it happen.
No, it’s not a correction, and your edit is in fact wholly erroneous.
I used the ‘some’ pointedly.
Feel free to defend BA failings, but be aware also that there are airlines out there (surprising though it may be to you) whose senior management have a sharper focus on customer care.
For just one example, you might wish to read of a relevant real world experience in post #71.
I used the ‘some’ pointedly.
Feel free to defend BA failings, but be aware also that there are airlines out there (surprising though it may be to you) whose senior management have a sharper focus on customer care.
For just one example, you might wish to read of a relevant real world experience in post #71.
Jan 25, 2018, 5:16 am
#81
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,213
Jan 25, 2018, 5:28 am
#82
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
I would describe that as first world problems. Many people in the working day go 4 hours without food. OK so there may be some added time at each end but there are also lounges for business class passengers.
Annoying I can imagine but hardly the end of the world and if you are saying the OP should expect compensation for that then apart from a handful of Avios I'm afraid you are out of touch with reality.
Annoying I can imagine but hardly the end of the world and if you are saying the OP should expect compensation for that then apart from a handful of Avios I'm afraid you are out of touch with reality.
Jan 25, 2018, 5:32 am
#83
Join Date: Aug 2004
Programs: Meh
Posts: 2,598
Club Europe is not something I would pay for in avios or cash. Short haul for me is getting from A to B as efficiently as possible.
Anybody that is expecting a wonderful experience should lower their expectations in Europe across most airlines actually.
Only advantage would be lounge access, if no status.
Anybody that is expecting a wonderful experience should lower their expectations in Europe across most airlines actually.
Only advantage would be lounge access, if no status.
Jan 25, 2018, 5:37 am
#84
Join Date: Apr 2011
Location: Scots girl in London
Programs: BAEC Silver
Posts: 257
Club Europe is not something I would pay for in avios or cash. Short haul for me is getting from A to B as efficiently as possible.
Anybody that is expecting a wonderful experience should lower their expectations in Europe across most airlines actually.
Only advantage would be lounge access, if no status.
Anybody that is expecting a wonderful experience should lower their expectations in Europe across most airlines actually.
Only advantage would be lounge access, if no status.
Jan 25, 2018, 5:53 am
#85
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Club Europe is not something I would pay for in avios or cash. Short haul for me is getting from A to B as efficiently as possible.
Anybody that is expecting a wonderful experience should lower their expectations in Europe across most airlines actually.
Only advantage would be lounge access, if no status.
Anybody that is expecting a wonderful experience should lower their expectations in Europe across most airlines actually.
Only advantage would be lounge access, if no status.
Jan 25, 2018, 5:56 am
#86
Join Date: Aug 2004
Programs: Meh
Posts: 2,598
Each to their own. Since CE came to domestics I've been delighted. I used to hate the cramped domestic connections, now I get a guaranteed empty middle seat, a tasty snack and a pleasant bottle of fizz or other drink of substance (or 2!) to wash it down. Perfect for a 35 minute hop ^
Jan 25, 2018, 5:59 am
#87
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Club Europe is not something I would pay for in avios or cash. Short haul for me is getting from A to B as efficiently as possible.
Anybody that is expecting a wonderful experience should lower their expectations in Europe across most airlines actually.
Only advantage would be lounge access, if no status.
Anybody that is expecting a wonderful experience should lower their expectations in Europe across most airlines actually.
Only advantage would be lounge access, if no status.
Jan 25, 2018, 6:02 am
#88
Join Date: Jul 2010
Location: Here today, gone tomorrow
Programs: Nothing shiny :-(
Posts: 2,493
Why is it different? It's a meal specifically ordered for a passenger. I fail to see why it makes a difference what that particular meal consists of.
Jan 25, 2018, 6:05 am
#89
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
In essence the issue is about the ability/motivation/willingness of an airline to think and move in a flexible, customer-focussed manner, so that a passenger who has already been inconvenienced by delay, leading to a missed connection, should not then suffer further when it comes to provision of meals arranged at time of the original booking. There were several hours available to BA - at their own hub - to address the matter. Assuming of course, that they actually wanted to.
Perhaps you feel that BA show great competence & efficiency in handling such issues. Personally, I’m far from convinced.