Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Sep 1, 2017, 7:03 pm
#61
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,202
5) How long does it take to serve?
. However in designing the menu the meal is intended to actually not take too long in the galley to bring together, crew are expected to do a lot more talking to passengers.
. However in designing the menu the meal is intended to actually not take too long in the galley to bring together, crew are expected to do a lot more talking to passengers.
Not too much talking please!
It is extreamly irritating if not annoying to see the crew with a cart of food or drinks or whatnot talking for a long time to people in front of you in the cabin when you are waiting for a drink or whatever!
Sep 2, 2017, 12:42 am
#62
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,541
Thanks for the report! Based on the answer you give on prioritisation, I'm a bit confused on main course choices. My understanding was that main courses was still to be ordered after take off (or pre-ordered) and delivered by hand. Am I correct on that or are they also picked off the trolley (you mention people are expected to see what they pick). Incidentally, that would be fine too but just want to make sure I understood it correctly!
Sep 2, 2017, 12:47 am
#64
Join Date: May 2010
Location: UK
Programs: BA Gold
Posts: 1,144
UKtravelbear or UKgrumpybear 😅😉
Sep 2, 2017, 12:52 am
#65
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,541
Sep 2, 2017, 1:04 am
#66
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Sep 2, 2017, 1:05 am
#67
Join Date: Jun 2002
Location: Kent, UK
Programs: BA Gold; Turkish Miles&SmilesElite;; Freccia Alata Plus; Amex Platinum; SPG Gold; Marriott Gold Elit
Posts: 276
Many thanks for such a comprehensive report, c-w-s.
What you saw is definitely a significant step change in CW catering. It rather puts the CE panini to shame. I shall look forward to trying the CW offering later in the year as I may now be tempted to book a BA long haul if I know that this is the proposition on board.
What you saw is definitely a significant step change in CW catering. It rather puts the CE panini to shame. I shall look forward to trying the CW offering later in the year as I may now be tempted to book a BA long haul if I know that this is the proposition on board.
Sep 2, 2017, 1:08 am
#68
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,541
From what I understand it will continue for the main course (if not pre-ordered) but not for the starters (which was the case before but which BA says should hopefully not be necessary given loadings)
Sep 2, 2017, 2:43 am
#70
Join Date: May 2010
Location: Scotland
Programs: BA Exec Club (Silver)
Posts: 454
Great review! Really looking forward to this being rolled out.
It just looks (and I imagine feels) exclusive and special, which, IMO, is a huge factor in a premium cabin experience. Yes, the seat, space, IFE, quality of the food etc. are extremely important however you also want an experience that makes you feel "special", especially if you're an infrequent leisure travelled like myself.
It just looks (and I imagine feels) exclusive and special, which, IMO, is a huge factor in a premium cabin experience. Yes, the seat, space, IFE, quality of the food etc. are extremely important however you also want an experience that makes you feel "special", especially if you're an infrequent leisure travelled like myself.
Sep 2, 2017, 3:00 am
#71
Join Date: May 2010
Location: UK
Programs: BA Gold
Posts: 1,144
great review! Really looking forward to this being rolled out.
It just looks (and i imagine feels) exclusive and special, which, imo, is a huge factor in a premium cabin experience. Yes, the seat, space, ife, quality of the food etc. Are extremely important however you also want an experience that makes you feel "special", especially if you're an infrequent leisure travelled like myself.
It just looks (and i imagine feels) exclusive and special, which, imo, is a huge factor in a premium cabin experience. Yes, the seat, space, ife, quality of the food etc. Are extremely important however you also want an experience that makes you feel "special", especially if you're an infrequent leisure travelled like myself.
👍
Sep 2, 2017, 3:57 am
#73
Original Member
Join Date: May 1998
Programs: One World
Posts: 557
I was on the BA183 last night (7.50pm departure) and the second part of the menu was slightly abbreviated as there was only the tapas option (no scones or sandwiches). Overall it is a significant improvement and I was very impressed. Service didn't seem to take much longer than before. The new wine (champagne) glasses seem to be larger and staff fills them up nicely. The food display is very appealing and the ability to have a look at the starters makes the choice very difficult. Then again it does seem to be ok to have multiple starters (soup/salmon and salad) or deserts for that matter. Overall a huge improvement!
Sep 2, 2017, 4:00 am
#74
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
An excellent and detailed report by "Our Special Correspondent" ... my thanks too, C-W-S :-: ^ :-:
Overall I am well pleased by what I've seen here. Presentation is excellent all round, IMO, and I'm delighted to see those tacky nut packets consigned to the dustbin. And an extra tick for missdimeaner for spotting the new salt/pepper: eventually I will no longer need to take my own S&P grinders!
Things are certainly starting to look up in CW, albeit that rollout to the 'lesser' routes is inevitably deferred. I wonder when the LGW 'bucket-and-spade' routes will see this great enhancement?
Overall I am well pleased by what I've seen here. Presentation is excellent all round, IMO, and I'm delighted to see those tacky nut packets consigned to the dustbin. And an extra tick for missdimeaner for spotting the new salt/pepper: eventually I will no longer need to take my own S&P grinders!
Things are certainly starting to look up in CW, albeit that rollout to the 'lesser' routes is inevitably deferred. I wonder when the LGW 'bucket-and-spade' routes will see this great enhancement?