Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
surely deserves its own thread !
Sep 13, 2018, 11:58 am
#1504
Join Date: Nov 2013
Programs: BA Gold
Posts: 176
Question for can i help you or any crew. on my flight yesterday i was looking forward to the new dinning as i seem to keep missing it, crew came through before take off to ask for orders i then enquired to are we not having the trolly and i was told no as it was lightly loaded. Is this normal?
Sep 13, 2018, 12:06 pm
#1505
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,097
Yes that can happen, baring in mind there are two aisles so two trolleys are set up and plus some customers choosing not to eat we can have situations where it’s just not possible.
Sep 13, 2018, 12:15 pm
#1506
Join Date: Nov 2013
Programs: BA Gold
Posts: 176
ok thank you, would you be able to look at the load for the flight from muscat to lhr on 17 sept and see if I'm in any luck for the trolly service .
Sep 17, 2018, 7:36 am
#1509
Join Date: Dec 2011
Location: UK
Programs: BA Gold, HHonours, SPG, AVIS
Posts: 527
Just flown back from JNB on BA56, the service was a lt better than the outbound flight, with the crew being more pro-active with drinks, and the option to take soup and salad.
The downside, was the cheese course, 3-cheeses on the plate, initially no biscuits, then about 15-minutes later 2-biscuits per person was brought out, on requesting more, we were told we had to wait and see, as there may not be enough biscuits to go around
The downside, was the cheese course, 3-cheeses on the plate, initially no biscuits, then about 15-minutes later 2-biscuits per person was brought out, on requesting more, we were told we had to wait and see, as there may not be enough biscuits to go around
Sep 17, 2018, 5:26 pm
#1512
Join Date: Jan 2010
Location: Toronto
Programs: BA Exec Club - Demoted to Bronze and re-promoted to Silver alongside AC Elite 50K (gold) in 2022
Posts: 393
The PE food was vile - salty overcooked chicken stirfry, a salad with leaves and one slice of Tomato, and a turgid sickly synthetic desert.
Food in club was ok - nothing special but all choices available.
Well the flight is showing for sale on next year - didn't check every day but def Fri and Sunday.
The only upside to Gatwick is the Lounge which is way better than T5, cleaner, better food (same menu) and help yourself champagne.
Sep 18, 2018, 12:39 pm
#1513
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,915
BA 275 to LAS- 1st Sep
Hi,
I flew CW to LAS on the BA 275 on 1st Sept.
We were busseed to the gate at T3 and then the sweat really started dripping down as the captain said that the APU providing the a/c was out of order and even though there was a mobile a/c cart attached to the a/c it was not working on the upper deck ( felt like the aircraft was parked all day in the sun with all the window blinds open) so we had to wait until the engines were started at push back for the aircraft to cool down . The crew did come round with cool towels( and on arrival at LAS we had to wait to get the jetty attached for ground power in order to be able to turn the engines off without all the lights going out.
Anyway about the CW product
Bedding-Great improvement
Glassware-another great improvement
2nd Meal- good improvement
New menu and amenity kit- good improvement
Main course: The soup was a good improvement and was warm enough but was not offered another starter. The bread rolls ( 1 with the soup and a separate bread) were the same and were a bit too much.
The main course ( beef) was very good.
Was only offered a choice of cheese or dessert ( the desert portion whilst very good was tiny)
Coffee cups were good.
The Club Kitchen on the mian deck seemed to be low on stocks ( about 5-6 hours in) but was able to get an ice cream ( softening at that point) and a selection of fruit slices which was very good.
Overall a good improvement ( aircraft seemed quite clean) but still lousy IFE ( as expected)
Regards
TBS
I flew CW to LAS on the BA 275 on 1st Sept.
We were busseed to the gate at T3 and then the sweat really started dripping down as the captain said that the APU providing the a/c was out of order and even though there was a mobile a/c cart attached to the a/c it was not working on the upper deck ( felt like the aircraft was parked all day in the sun with all the window blinds open) so we had to wait until the engines were started at push back for the aircraft to cool down . The crew did come round with cool towels( and on arrival at LAS we had to wait to get the jetty attached for ground power in order to be able to turn the engines off without all the lights going out.
Anyway about the CW product
Bedding-Great improvement
Glassware-another great improvement
2nd Meal- good improvement
New menu and amenity kit- good improvement
Main course: The soup was a good improvement and was warm enough but was not offered another starter. The bread rolls ( 1 with the soup and a separate bread) were the same and were a bit too much.
The main course ( beef) was very good.
Was only offered a choice of cheese or dessert ( the desert portion whilst very good was tiny)
Coffee cups were good.
The Club Kitchen on the mian deck seemed to be low on stocks ( about 5-6 hours in) but was able to get an ice cream ( softening at that point) and a selection of fruit slices which was very good.
Overall a good improvement ( aircraft seemed quite clean) but still lousy IFE ( as expected)
Regards
TBS
Sep 18, 2018, 1:14 pm
#1515
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,915