IAD has 'made a mistake' [on CCR card dining]
#61
Ambassador, British Airways Executive Club, easyJet and Ryanair
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while it may not have been outright intended, i would laugh at the suggestion that there is no 'intention' of ensuring food or beverage available in lounges--and while i an make exceptions for outstations, it is different when dealing with longhaul outstations.
further becoming a laughable issue as i was invited into the very under construction AA first dining invitation only room the other weekend on a BA flt number, in J. point being a OWE is recognized by a partner airline in a way BA no longer wishes to recognize the internal tiers beyond OWE.
further becoming a laughable issue as i was invited into the very under construction AA first dining invitation only room the other weekend on a BA flt number, in J. point being a OWE is recognized by a partner airline in a way BA no longer wishes to recognize the internal tiers beyond OWE.
#62
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
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It isn't supposed to, nor was it ever intended. The CCR Card simply gives the holder access to the CCRs at LHR and JFK only. It confers no other benefit and never has, and does not allow pre-flight dining privileges at outstations.
When the Concorde Dining Room opened at IAD, it was always intended to be for First passengers only.
When the Concorde Dining Room opened at IAD, it was always intended to be for First passengers only.
However, in terms of 'never having' conferred F ground service hard perks, my experience is the exact opposite. To me, it seems that the CCR card has always provided exactly that, whether you fly from LHR, JFK, DXB, SIN, or indeed till now IAD and BOS. Soft perks were definitely not included (e.g. the escorting at security at JFK, etc) but to date, I effectively never had a hard ground perk with F that I did not have exactly similarly with the CCR card except at ORD.
If this was 'in error' then those errors have been widespread to the point of generalisation. I have certainly never forced my way into anything nor taken any of it for granted, just literally asked 'is x for F only or is it accessible to CCR card holders?' and the answer was always positive except at ORD (where I certainly did not ask a second time after being said no).
#63
Ambassador, British Airways Executive Club, easyJet and Ryanair
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"At 5,000 Tier Points, you will receive the Concorde Room Card, your key to the most luxurious and well-appointed lounges at London Heathrow Terminal 5 and New York JFK Terminal 7, the perfect setting for both relaxation and business."
https://www.britishairways.com/en-gb.../gold-benefits
#64
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,243
Sounds to me this is a typical BA issue where there is a rule somewhere, but staff either doesn't know it or doesn't care about.
Same goes as priority boarding, or in flight service.
If every staff can interpret rules in their own way without any consequences then of course customers will be unhappy sooner or later.
What I don't get why is it so hard to be consistent?
Same goes as priority boarding, or in flight service.
If every staff can interpret rules in their own way without any consequences then of course customers will be unhappy sooner or later.
What I don't get why is it so hard to be consistent?
#65
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,229
If you read the letter that was sent with your CCR Card, and indeed the information on BA.com there is mention only of access to the CCRs at LHR and JFK, no other benefits are listed:
"At 5,000 Tier Points, you will receive the Concorde Room Card, your key to the most luxurious and well-appointed lounges at London Heathrow Terminal 5 and New York JFK Terminal 7, the perfect setting for both relaxation and business."
https://www.britishairways.com/en-gb.../gold-benefits
"At 5,000 Tier Points, you will receive the Concorde Room Card, your key to the most luxurious and well-appointed lounges at London Heathrow Terminal 5 and New York JFK Terminal 7, the perfect setting for both relaxation and business."
https://www.britishairways.com/en-gb.../gold-benefits
See "Concorde Room Card"
"The Concorde Room Card permits access to the Concorde lounge at LHR Terminal 5 and JFK only."
I have to say that this seems pretty clear to me that airports other than T5 and JFK are excluded. What's less clear is in fact whether BA could decline access to the Concorde Dining Room at LHR and JFK on the basis this says "Lounge" rather than the wider "Concorde Room" which would include the lounge area of the CCR and the dining area....(ducks for cover)...
Personally, I don't think it'd hurt for BA to grant access in DXB / SIN / IAD and BOS.
Last edited by IAMORGAN; Aug 23, 2017 at 2:38 pm
#66
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
Sounds to me this is a typical BA issue where there is a rule somewhere, but staff either doesn't know it or doesn't care about.
Same goes as priority boarding, or in flight service.
If every staff can interpret rules in their own way without any consequences then of course customers will be unhappy sooner or later.
What I don't get why is it so hard to be consistent?
Same goes as priority boarding, or in flight service.
If every staff can interpret rules in their own way without any consequences then of course customers will be unhappy sooner or later.
What I don't get why is it so hard to be consistent?
#67
Join Date: Nov 2014
Posts: 935
I agree this thread constitutes a 'typical BA issue' but the issue has less to do with inconsistency on BA's part than an excessive sense of entitlement on the part of some who consider themselves 'elite' flyers. So many here imagine they should be entitled to something and then get upset if their imaginary privileges are not provided in reality. I am a CCR cardholder. I expect it to get me access to the Concorde rooms at T5 and JFK because that's what the letter delivering the card promises. Nothing more. If people get upset when BA doesn't provide benefits that are imaginary, it's the fantasist's problem, not BA's.
#69
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Having discussed this at length with senior management in BA over the past few weeks, I can also confirm that CCR benefits only extend to the CCR lounges in Heathrow T5 and JFK. There was never any intention to allow use of the other CCR lounges / dining areas. There is clearly confusion throughout the network, which needs to be cleared up (Singapore, for example, where they will let you into the coffin with a CCR card), but the meaaage is clear in IAD and BOS.
i agree that this is a branding issue. It just doesn't make sense to use the Concorde brand, but an CCR card holders from using the facility.
i agree that this is a branding issue. It just doesn't make sense to use the Concorde brand, but an CCR card holders from using the facility.
#70
Join Date: Oct 2016
Posts: 698
Having discussed this at length with senior management in BA over the past few weeks, I can also confirm that CCR benefits only extend to the CCR lounges in Heathrow T5 and JFK. There was never any intention to allow use of the other CCR lounges / dining areas. There is clearly confusion throughout the network, which needs to be cleared up (Singapore, for example, where they will let you into the coffin with a CCR card), but the meaaage is clear in IAD and BOS.
i agree that this is a branding issue. It just doesn't make sense to use the Concorde brand, but an CCR card holders from using the facility.
i agree that this is a branding issue. It just doesn't make sense to use the Concorde brand, but an CCR card holders from using the facility.
#71
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
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I would, but I still haven't received my new CCR card despite having accrued more than 8000TPs, sent requests to GGL twice with them confirming that they would sort it out and having a now expired card
In any case, the phrasing I think that the phrasing indeed only ever mentioned the two CCR lounges as far as I can remember, but then, if you look at the F page on ba.com, they also only mention the Concorde Rooms at LHR T5 and JFK T7 with no mention of the Concorde bars, Concorde dining rooms, etc.
https://www.britishairways.com/en-gb...es/first/first
In that sense, the mentions made seem to be the same for F and CCR card and I'm not entirely sure one can read much into it. Moreover, when it comes to the Concorde Bar at SIN, I had, at the time, got an explicit confirmation from Nicci that CCR cardholders would be eligible for access and I'm sure that she would not have said that without checking with the proper decision makers and being completely sure. There was no change of phrasing on official documents to signal a change of situation but there was clearly a decision that had been made to grant it.
In any case, the phrasing I think that the phrasing indeed only ever mentioned the two CCR lounges as far as I can remember, but then, if you look at the F page on ba.com, they also only mention the Concorde Rooms at LHR T5 and JFK T7 with no mention of the Concorde bars, Concorde dining rooms, etc.
https://www.britishairways.com/en-gb...es/first/first
In that sense, the mentions made seem to be the same for F and CCR card and I'm not entirely sure one can read much into it. Moreover, when it comes to the Concorde Bar at SIN, I had, at the time, got an explicit confirmation from Nicci that CCR cardholders would be eligible for access and I'm sure that she would not have said that without checking with the proper decision makers and being completely sure. There was no change of phrasing on official documents to signal a change of situation but there was clearly a decision that had been made to grant it.
#73
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
Imaginary would mean existing only in imagination. Quite clearly the benefits that have been provided previously do not exist only in one's imagination and therefore the whole premise of your argument is baseless. The "excessive entitlement" that you speak of is one based on experience and previous service provision.
#74
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
To be fair, a Concorde Room is an entirely different thing to a Concorde Bar or Concorde Dining.
The card would be called a "Concorde Card" or something if it accessed everything, but it is not. It is specifically for Concorde Room and they exist only in LHR and JFK.
Not rocket science, is it?
The card would be called a "Concorde Card" or something if it accessed everything, but it is not. It is specifically for Concorde Room and they exist only in LHR and JFK.
Not rocket science, is it?
#75
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,287
Save the confusion and just rebrand the card as GGL+ which gives access to jfk and lhr CCRs for those who hit 5k TPs. That way the rules are clear to everyone. It can hardly come as a surprise that CCR card holders would expect access, and have been granted access, to other Concorde branded facilities around the world.