Tobias-UK

I'm not sure what your point is here?

orbitmic

As I have no idea about intentions, I am more than happy to take your word for it that it never was intended.

However, in terms of 'never having' conferred F ground service hard perks, my experience is the exact opposite. To me, it seems that the CCR card has always provided exactly that, whether you fly from LHR, JFK, DXB, SIN, or indeed till now IAD and BOS. Soft perks were definitely not included (e.g. the escorting at security at JFK, etc) but to date, I effectively never had a hard ground perk with F that I did not have exactly similarly with the CCR card except at ORD.

If this was 'in error' then those errors have been widespread to the point of generalisation. I have certainly never forced my way into anything nor taken any of it for granted, just literally asked 'is x for F only or is it accessible to CCR card holders?' and the answer was always positive except at ORD (where I certainly did not ask a second time after being said no).

Tobias-UK

If you read the letter that was sent with your CCR Card, and indeed the information on BA.com there is mention only of access to the CCRs at LHR and JFK, no other benefits are listed:

"At 5,000 Tier Points, you will receive the Concorde Room Card, your key to the most luxurious and well-appointed lounges at London Heathrow Terminal 5 and New York JFK Terminal 7, the perfect setting for both relaxation and business."

https://www.britishairways.com/en-gb.../gold-benefits

Krisz

Sounds to me this is a typical BA issue where there is a rule somewhere, but staff either doesn't know it or doesn't care about.
Same goes as priority boarding, or in flight service.

If every staff can interpret rules in their own way without any consequences then of course customers will be unhappy sooner or later.

What I don't get why is it so hard to be consistent?

IAMORGAN

https://www.britishairways.com/en-gb...ditions-of-use

See "Concorde Room Card"


"The Concorde Room Card permits access to the Concorde lounge at LHR Terminal 5 and JFK only."

I have to say that this seems pretty clear to me that airports other than T5 and JFK are excluded. What's less clear is in fact whether BA could decline access to the Concorde Dining Room at LHR and JFK on the basis this says "Lounge" rather than the wider "Concorde Room" which would include the lounge area of the CCR and the dining area....(ducks for cover)...

Personally, I don't think it'd hurt for BA to grant access in DXB / SIN / IAD and BOS.

CCayley

I agree this thread constitutes a 'typical BA issue' but the issue has less to do with inconsistency on BA's part than an excessive sense of entitlement on the part of some who consider themselves 'elite' flyers. So many here imagine they should be entitled to something and then get upset if their imaginary privileges are not provided in reality. I am a CCR cardholder. I expect it to get me access to the Concorde rooms at T5 and JFK because that's what the letter delivering the card promises. Nothing more. If people get upset when BA doesn't provide benefits that are imaginary, it's the fantasist's problem, not BA's.

strichener

Imaginary would mean existing only in imagination. Quite clearly the benefits that have been provided previously do not exist only in one's imagination and therefore the whole premise of your argument is baseless. The "excessive entitlement" that you speak of is one based on experience and previous service provision.

pablol

Corporate common sense tells you that they made an error in using the "Concorde" brand in its naming, if people with a card that says "Concorde" on it can't use it.

Filthy Monkey

Having discussed this at length with senior management in BA over the past few weeks, I can also confirm that CCR benefits only extend to the CCR lounges in Heathrow T5 and JFK. There was never any intention to allow use of the other CCR lounges / dining areas. There is clearly confusion throughout the network, which needs to be cleared up (Singapore, for example, where they will let you into the coffin with a CCR card), but the meaaage is clear in IAD and BOS.

i agree that this is a branding issue. It just doesn't make sense to use the Concorde brand, but an CCR card holders from using the facility.

MarkFlies

This makes sense. I wonder if what happened was this: the new Concorde areas came on, sort of one at a time, they were novel, people hadn't planned what to do with CCR cardholders, so they were let in. As time went by and with more of these areas, a person 'on high' had to decide on the issue definitively. So they did. They probably had to consider plans to have more of these areas.

orbitmic

I would, but I still haven't received my new CCR card despite having accrued more than 8000TPs, sent requests to GGL twice with them confirming that they would sort it out and having a now expired card

In any case, the phrasing I think that the phrasing indeed only ever mentioned the two CCR lounges as far as I can remember, but then, if you look at the F page on ba.com, they also only mention the Concorde Rooms at LHR T5 and JFK T7 with no mention of the Concorde bars, Concorde dining rooms, etc.

https://www.britishairways.com/en-gb...es/first/first

In that sense, the mentions made seem to be the same for F and CCR card and I'm not entirely sure one can read much into it. Moreover, when it comes to the Concorde Bar at SIN, I had, at the time, got an explicit confirmation from Nicci that CCR cardholders would be eligible for access and I'm sure that she would not have said that without checking with the proper decision makers and being completely sure. There was no change of phrasing on official documents to signal a change of situation but there was clearly a decision that had been made to grant it.

Filthy Monkey

All things I pointed out in recent communications. I was assured the terms would be updated to make this clear.

CCayley

On that basis when some stressed lounge guardian allows a DYKWIA gold cardholder into a lounge with their wife and two kids because the lounge is quiet and they are too stressed to face yet another verbal assault from an obnoxious git of a passsenger, the guesting rules have been changed to "families welcome".

FlightDetective

To be fair, a Concorde Room is an entirely different thing to a Concorde Bar or Concorde Dining.

The card would be called a "Concorde Card" or something if it accessed everything, but it is not. It is specifically for Concorde Room and they exist only in LHR and JFK.

Not rocket science, is it?

TabTraveller

Save the confusion and just rebrand the card as GGL+ which gives access to jfk and lhr CCRs for those who hit 5k TPs. That way the rules are clear to everyone. It can hardly come as a surprise that CCR card holders would expect access, and have been granted access, to other Concorde branded facilities around the world.