BA Complimentary Status Renewal for Two Years
Jun 2, 2017, 2:52 pm
#61
Join Date: Sep 2003
Location: OSL
Posts: 2,645
I'm sorry but why should only the people caught up in this get this favour. Yes, it was bad for anyone actually caught up in it but the perception on the company is the same. Perhaps it does give a level of buy-in; fly BA, when they mess up, you'll get extended status (they did this a few years ago too). It may make people loyal.
That said, I spend x per year, why are some people getting this for free. I'm sorry but this smacks of unfairness. Before people say it: yes, bmi golds crowded the lounges; I'm entitled, and deal with it.
That said, I spend x per year, why are some people getting this for free. I'm sorry but this smacks of unfairness. Before people say it: yes, bmi golds crowded the lounges; I'm entitled, and deal with it.
Jun 2, 2017, 2:56 pm
#63
Join Date: Aug 2014
Programs: BA GGL, CR
Posts: 193
Yes, just received and my wife too. Given that my wife is Gold due to my GGL gifting, can I now gift someone else for 2 years? I assume they are saying I maintain GGL for 2 years?
We had a long weekend last week in Athens, delayed a couple of hours in the return flight on Monday evening.
Thanks to BA, this really is a great of gesture.
We had a long weekend last week in Athens, delayed a couple of hours in the return flight on Monday evening.
Thanks to BA, this really is a great of gesture.
Jun 2, 2017, 2:56 pm
#64
Suspended
Join Date: Jul 2013
Location: UK
Programs: BAEC GGL, HH DIAMOND, AVIS Presidents Club, Karahi Express
Posts: 1,229
Jun 2, 2017, 2:59 pm
#65
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I'm sorry but why should only the people caught up in this get this favour. Yes, it was bad for anyone actually caught up in it but the perception on the company is the same. Perhaps it does give a level of buy-in; fly BA, when they mess up, you'll get extended status (they did this a few years ago too). It may make people loyal.
That said, I spend x per year, why are some people getting this for free. I'm sorry but this smacks of unfairness. Before people say it: yes, bmi golds crowded the lounges; I'm entitled, and deal with it.
That said, I spend x per year, why are some people getting this for free. I'm sorry but this smacks of unfairness. Before people say it: yes, bmi golds crowded the lounges; I'm entitled, and deal with it.
This is compensation for a service problem. Those who suffered the problem received the generous offer of compensation. The compensation is the automatic extension of status. On the off chance that you are being serious, what are you suggesting? Should we all receive compensation for a problem that happens to anyone? I saw someone with a non-working IFE the other day, should we both (and in fact should everyone) receive the same compensation as the passenger?
Jun 2, 2017, 2:59 pm
#66
Join Date: Nov 2011
Posts: 308
Jun 2, 2017, 3:00 pm
#67
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
I guess thinking about it logically, they had to make it two years. Specifically because the people right at the end of their membership year, who'd already qualified for the following year would essentially have got nothing from the apology.
Jun 2, 2017, 3:00 pm
#68
Suspended
Join Date: Jul 2013
Location: UK
Programs: BAEC GGL, HH DIAMOND, AVIS Presidents Club, Karahi Express
Posts: 1,229
I'm sorry but why should only the people caught up in this get this favour. Yes, it was bad for anyone actually caught up in it but the perception on the company is the same. Perhaps it does give a level of buy-in; fly BA, when they mess up, you'll get extended status (they did this a few years ago too). It may make people loyal.
That said, I spend x per year, why are some people getting this for free. I'm sorry but this smacks of unfairness. Before people say it: yes, bmi golds crowded the lounges; I'm entitled, and deal with it.
That said, I spend x per year, why are some people getting this for free. I'm sorry but this smacks of unfairness. Before people say it: yes, bmi golds crowded the lounges; I'm entitled, and deal with it.
Jun 2, 2017, 3:02 pm
#69
Join Date: Apr 2015
Programs: Some
Posts: 5,252
Exactly. This is a shrewd move and indicates BA management aren't totally tone deaf. It does however show just how worried the event has made them - I imagine they've received some research back this week that shows BA's current NPS is heavily negative.
Jun 2, 2017, 3:06 pm
#70
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Yes I think the clarification request is because GGL isn't a Toer, hence you go straight to silver with soft landing. I'm sure it will be clarified.
Jun 2, 2017, 3:07 pm
#71
Join Date: Apr 2012
Location: London, UK
Programs: BAEC Silver
Posts: 43
A pretty nice gesture indeed! Now I'd probably achieve enough TP to retain Silver for the next two years anyway, so I'd be much more overjoyed if they'd give a free 1-year bump up instead. :-P OTOH now I could spend 2y burning some of my Avios on tickets and upgrades since I don't need the TP for a while...
And honestly I actually appreciated flying back home from sunny California to rainy London a day later, didn't mind the outage apart from the amount of effort it took to actually get rebooked. :-(
And honestly I actually appreciated flying back home from sunny California to rainy London a day later, didn't mind the outage apart from the amount of effort it took to actually get rebooked. :-(
Jun 2, 2017, 3:10 pm
#72
Join Date: Mar 2014
Posts: 14
Well I've had a mixed today with BA today.
After having to gate check my bag at AMS, they never loaded it on the plane despite being less than 30 meters away, then my flight out of LCY was delayed but after all that I finally hit enough TP to renew gold for another year.
30 minutes after getting in from the airport, I get this email too.
After having to gate check my bag at AMS, they never loaded it on the plane despite being less than 30 meters away, then my flight out of LCY was delayed but after all that I finally hit enough TP to renew gold for another year.
30 minutes after getting in from the airport, I get this email too.
Jun 2, 2017, 3:11 pm
#73
Join Date: Dec 2012
Location: usually LON
Programs: BA Gold (OWE), Tesco Blue, TK Elite (*G), Oyster Diamond Jubilee edition
Posts: 1,546
Got it too, had one flight delayed on Saturday, another cancelled on Sunday.
Pleasantly surprised.
Pleasantly surprised.
Last edited by haasha; Jun 2, 2017 at 3:16 pm
Jun 2, 2017, 3:16 pm
#75
Join Date: Mar 2009
Location: Maidenhead, UK
Programs: BAEC
Posts: 443
I flew on Monday with a delay that was made up in the air, and nothing received for me yet.
However for some strange reason I've not got any BA marketing emails for the last couple of years eventhough I've triple checked all settings. I get normal booking emails so I've never paid much attention to it...
However for some strange reason I've not got any BA marketing emails for the last couple of years eventhough I've triple checked all settings. I get normal booking emails so I've never paid much attention to it...