Buy On Board Linkedin post
May 6, 2017, 7:22 am
#76
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Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
Oh dear, it appears little old ladies certainly know how to cause arguments 
I wonder if it was this lady:
https://www.youtube.com/watch?v=VvtuRr-9HjE
https://www.youtube.com/watch?v=RWiymviEIks
I wonder if it was this lady:
https://www.youtube.com/watch?v=VvtuRr-9HjE
https://www.youtube.com/watch?v=RWiymviEIks
Or perhaps it was this one?
www.youtube.com/watch?v=6_cDmwlbVkg
May 6, 2017, 8:52 am
#77
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Join Date: Dec 2005
Posts: 9,916
I loathe Bob but comping someone who has no acceptable form of payment would be a nightmare for BA and cc.
Would it apply to old people only? What about children? And people from cash-common countries? What about bankrupts?
And how soon would word get around that to get a free drink you just need to wave cash and look bewildered? Given that gaming airlines is akin to sport these days, any leeway would get abused like crazy I'm sure.
Would it apply to old people only? What about children? And people from cash-common countries? What about bankrupts?
And how soon would word get around that to get a free drink you just need to wave cash and look bewildered? Given that gaming airlines is akin to sport these days, any leeway would get abused like crazy I'm sure.
Of course, half of the people in this thread would be emailing complaints to BA that that a little old lady got a free coffee and they didnt.
May 6, 2017, 8:58 am
#78
Join Date: Jan 2014
Programs: GGL
Posts: 490
May 6, 2017, 9:02 am
#79
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
The point is she doesn't have the option to find another seller that takes cash.
Also, you should note - when trying to book a WT ticket -- when you put in the route at BA.com the only note of BOB is at the bottom of the page:
ABOUT YOUR FARE
Taxes, fees and carrier charges for the entire journey are per adult and are included in the prices above.
The prices shown are intended to help you choose your most appropriate journey. The exact total will be shown after you have selected your outbound flight and may be higher than the amount shown on this page.
If you pay using a credit card or PayPal account billed in the UK, you will be charged a fee of 1% of the cost of your booking, up to a maximum of £20.00 per person.
If the payment card used is not billed in GB Pounds (GBP, £) there may be a difference between the final amount shown and the amount billed on your statement.
Some carriers may charge for food and drinks on short haul economy flights. Click on the flight number against each flight for information. For connecting journeys, click 'Show journey details' to see the flight number.
Prices are quoted in GB Pounds (GBP, £).
If you read that and click on the flight number, you get a pop up window that among other things states:
Economy catering: M&S food sold on board
During the entire purchase process does it anywhere say credit card only?
Also, it isn't specific that bottled water, coffee and tea are charged.
In the U.S. BOB is only food and alcoholic beverages - sodas - coffees - juices are free.
Also, you should note - when trying to book a WT ticket -- when you put in the route at BA.com the only note of BOB is at the bottom of the page:
ABOUT YOUR FARE
Taxes, fees and carrier charges for the entire journey are per adult and are included in the prices above.
The prices shown are intended to help you choose your most appropriate journey. The exact total will be shown after you have selected your outbound flight and may be higher than the amount shown on this page.
If you pay using a credit card or PayPal account billed in the UK, you will be charged a fee of 1% of the cost of your booking, up to a maximum of £20.00 per person.
If the payment card used is not billed in GB Pounds (GBP, £) there may be a difference between the final amount shown and the amount billed on your statement.
Some carriers may charge for food and drinks on short haul economy flights. Click on the flight number against each flight for information. For connecting journeys, click 'Show journey details' to see the flight number.
Prices are quoted in GB Pounds (GBP, £).
If you read that and click on the flight number, you get a pop up window that among other things states:
Economy catering: M&S food sold on board
During the entire purchase process does it anywhere say credit card only?
Also, it isn't specific that bottled water, coffee and tea are charged.
In the U.S. BOB is only food and alcoholic beverages - sodas - coffees - juices are free.
May 6, 2017, 9:04 am
#80
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
May 6, 2017, 9:17 am
#81
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
'There's no need to shout !'.
Big letters = shouting
I am going to watch with great interest next week as it will be my first Y flight since BOB, an A321 to AMS - should be interesting to see how it goes.
May 6, 2017, 9:17 am
#82
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Join Date: Dec 2005
Posts: 9,916
May 6, 2017, 1:05 pm
#83
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Join Date: Sep 2013
Location: Mexico City
Programs: Life Miles, Miles and more
Posts: 518
Actually you have to be a real low life to think some little old lady having her coffee taken back is funny.
The pathetic part - aside from your comment - is the FA telling his/her colleague to take back the coffee. We all know fraud by senior citizen trying get free coffees by not having charge cards is a big problem.
To Fly, To Charge
The pathetic part - aside from your comment - is the FA telling his/her colleague to take back the coffee. We all know fraud by senior citizen trying get free coffees by not having charge cards is a big problem.
To Fly, To Charge
May 6, 2017, 4:10 pm
#84
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Join Date: Dec 2005
Posts: 9,916
Warped hobby IMO -- defending a multibillion-dollar corporate by belittling often inexperienced travelers who have had a difficult time or been treated poorly.
May 6, 2017, 4:53 pm
#85
Join Date: Jan 2014
Programs: GGL
Posts: 490
Actually you have to be a real low life to think some little old lady having her coffee taken back is funny.
The pathetic part - aside from your comment - is the FA telling his/her colleague to take back the coffee. We all know fraud by senior citizen trying get free coffees by not having charge cards is a big problem.
To Fly, To Charge
The pathetic part - aside from your comment - is the FA telling his/her colleague to take back the coffee. We all know fraud by senior citizen trying get free coffees by not having charge cards is a big problem.
To Fly, To Charge
You are playing the man; never met the chap, but I for one enjoy his wry interventions.
May 6, 2017, 5:07 pm
#86
Join Date: May 2010
Location: UK
Posts: 5,380
I don't see how it is thinking some little old lady having her coffee taken back is funny, defending a multibillion-dollar corporation, or belittling anyone to comment on the form of a story posted on social media, or question its veracity.
You are playing the man; never met the chap, but I for one enjoy his wry interventions.
You are playing the man; never met the chap, but I for one enjoy his wry interventions.
May 6, 2017, 5:19 pm
#87
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Join Date: Dec 2005
Posts: 9,916
Further, I am debating the concept that "rules are rules - if you didn't know the policy, fluff off."
Top level companies create an environment that enables employees to do a bit extra to create a positive customer experience. In fact, it's what put BA in the leadership position it has been trading on for 20 years.
On a last point, the FT mantra is supposed to be if you don't have something contributive to add to a thread, move along. Coming to FT to get bashed unnecessarily while maybe making some folks snicker hardly helps serve the purpose of FT.
Making a "wry" remark at the expense of somebody to get a laugh out of anonymous people on an internet board is very easy. Offering constructive help or suggestions takes a bit more brain power.
It's really the difference between seeing somebody slip, fall and drop a bunch of papers and having a chuckle vs. the people who help the person collect their papers and get up.
PS - I'll also note, as far as I can see BA does not disclose during the ticketing process that only credit cards are accepted for BOB. Sort of a key point IMO.
May 6, 2017, 5:38 pm
#88
Join Date: Jan 2014
Programs: GGL
Posts: 490
Not playing the man - disagreeing that it is in the spirit of FT to always ridicule anyone who is having a problem or unpleasant situation.
Further, I am debating the concept that "rules are rules - if you didn't know the policy, fluff off."
Top level companies create an environment that enables employees to do a bit extra to create a positive customer experience. In fact, it's what put BA in the leadership position it has been trading on for 20 years.
On a last point, the FT mantra is supposed to be if you don't have something contributive to add to a thread, move along. Coming to FT to get bashed unnecessarily while maybe making some folks snicker hardly helps serve the purpose of FT.
Making a "wry" remark at the expense of somebody to get a laugh out of anonymous people on an internet board is very easy. Offering constructive help or suggestions takes a bit more brain power.
It's really the difference between seeing somebody slip, fall and drop a bunch of papers and having a chuckle vs. the people who help the person collect their papers and get up.
PS - I'll also note, as far as I can see BA does not disclose during the ticketing process that only credit cards are accepted for BOB. Sort of a key point IMO.
Further, I am debating the concept that "rules are rules - if you didn't know the policy, fluff off."
Top level companies create an environment that enables employees to do a bit extra to create a positive customer experience. In fact, it's what put BA in the leadership position it has been trading on for 20 years.
On a last point, the FT mantra is supposed to be if you don't have something contributive to add to a thread, move along. Coming to FT to get bashed unnecessarily while maybe making some folks snicker hardly helps serve the purpose of FT.
Making a "wry" remark at the expense of somebody to get a laugh out of anonymous people on an internet board is very easy. Offering constructive help or suggestions takes a bit more brain power.
It's really the difference between seeing somebody slip, fall and drop a bunch of papers and having a chuckle vs. the people who help the person collect their papers and get up.
PS - I'll also note, as far as I can see BA does not disclose during the ticketing process that only credit cards are accepted for BOB. Sort of a key point IMO.
May 6, 2017, 5:55 pm
#89
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,559
Probably been mentioned before, but if all the passengers were members of BAEC, gained avios for their booking and flights, they could then use those avios for the BoB. BA would then not make any money from it... .
May 6, 2017, 6:19 pm
#90
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Join Date: Dec 2005
Posts: 9,916
I note you side-step the point of my post that you quoted, no one is being ridiculed, made fun of, or belittled in the posts to which you refer. Social media being what it is, keeping an open mind on veracity is only wise, and mentioning that fact is a reasonable contribution in the mix of responses as the issue is debated. You seem to be attributing to Hiddy things he did not say then knocking them down.