I've had enough now . . .
Mar 27, 2017, 7:32 am
#17
Join Date: Jan 2013
Location: London
Programs: BA Gold, IHG Platinum, Accor Gold
Posts: 1,019
Absolutely serious - I used to travel in beige chinos but after far too many splashes & spills, I invested in a pair of dark blue ones, largely for this purpose. Whilst I will confess to having owned both white jackets *and* trousers in my time, I will also add that this was 1) in the 1980's and 2) before I really knew about the pleasures of red wine.
Mar 27, 2017, 8:00 am
#18
Join Date: Aug 2008
Location: EDI
Posts: 792
I really dislike the habit on this forum of picking apart the legitimate criticisms of someone who has had bad experiences.
Mar 27, 2017, 8:13 am
#19
Join Date: Mar 2008
Posts: 453
I am surprised at some of the anti-OP comments here, of all the threads about how fed up people are with BA this seems to me to be the most sensible non-ranting one I have seen, yet the OP still gets a load of grief.
I can fully understand his feelings and I am sure he(or she) doesn't need any advice on whether or not white trousers are appropriate.
I can fully understand his feelings and I am sure he(or she) doesn't need any advice on whether or not white trousers are appropriate.
Mar 27, 2017, 8:29 am
#20
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Isn't it normal policy though, if a cabin crew member stains your clothes, the airline pays for dry cleaning?
I don't understand why the OP is so upset about being offered 7.50 GBP for this.
This is my main qualm, not if he is wearing white or if he is a loyal ambassador.
I don't understand why the OP is so upset about being offered 7.50 GBP for this.
This is my main qualm, not if he is wearing white or if he is a loyal ambassador.
Mar 27, 2017, 8:30 am
#21
Join Date: May 2010
Location: UK
Posts: 5,380
Interesting! I guess this goes to show there is a difference between saying you'll never fly BA again and meaning it.
Mar 27, 2017, 8:37 am
#22
Original Poster
Join Date: Mar 2011
Location: IOM
Programs: BA Gold
Posts: 106
Can you perhaps clarify who spilt the wine over you?
I was asleep when they cleared the dinner tray, and the "thoughtful" flight attendant topped up my wine glass and left it on the slippery tray table with no coaster. The table has no lip, and I was awakened by about 250mm of red wine falling into my lap.
Since you all ask, I was wearing white trousers because I was travelling light and on my way to Barbados. Didn't take any black trousers with me! But it's not just a question of the trousers. I paid a disproportionate premium over and above the Economy fare to fly comfortably in Club. I travelled wet through and uncomfortable.
I was asleep when they cleared the dinner tray, and the "thoughtful" flight attendant topped up my wine glass and left it on the slippery tray table with no coaster. The table has no lip, and I was awakened by about 250mm of red wine falling into my lap.
Since you all ask, I was wearing white trousers because I was travelling light and on my way to Barbados. Didn't take any black trousers with me! But it's not just a question of the trousers. I paid a disproportionate premium over and above the Economy fare to fly comfortably in Club. I travelled wet through and uncomfortable.
Mar 27, 2017, 8:40 am
#24
FlyerTalk Evangelist
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,245
Increasingly I feel we've made this monster and now we have to live with it - or up sticks to other carriers. I've just booked an Easter weekend break on Monarch for the family, which a decade ago I wouldn't have considered. For the 5 of us, a £125 supplement on the outbound (total, not pp) has got me fast track check in, 6" more legroom at the front of the plane, fast track security and lounge access.
Last edited by Swiss Tony; Mar 27, 2017 at 8:52 am
Mar 27, 2017, 9:11 am
#25
Suspended
Join Date: Aug 2012
Location: Sin, HKG
Programs: SQ, BA CCR GGL
Posts: 626
Can you perhaps clarify who spilt the wine over you?
I was asleep when they cleared the dinner tray, and the "thoughtful" flight attendant topped up my wine glass and left it on the slippery tray table with no coaster. The table has no lip, and I was awakened by about 250mm of red wine falling into my lap.
Since you all ask, I was wearing white trousers because I was travelling light and on my way to Barbados. Didn't take any black trousers with me! But it's not just a question of the trousers. I paid a disproportionate premium over and above the Economy fare to fly comfortably in Club. I travelled wet through and uncomfortable.
I was asleep when they cleared the dinner tray, and the "thoughtful" flight attendant topped up my wine glass and left it on the slippery tray table with no coaster. The table has no lip, and I was awakened by about 250mm of red wine falling into my lap.
Since you all ask, I was wearing white trousers because I was travelling light and on my way to Barbados. Didn't take any black trousers with me! But it's not just a question of the trousers. I paid a disproportionate premium over and above the Economy fare to fly comfortably in Club. I travelled wet through and uncomfortable.
Lessons in J are do not sleep until everything is tidied away and don't wear whites unless walking out to the crease.
Mar 27, 2017, 9:14 am
#26
Join Date: Jul 2011
Programs: BA Gold
Posts: 629
I am surprised at some of the anti-OP comments here, of all the threads about how fed up people are with BA this seems to me to be the most sensible non-ranting one I have seen, yet the OP still gets a load of grief.
I can fully understand his feelings and I am sure he(or she) doesn't need any advice on whether or not white trousers are appropriate.
I can fully understand his feelings and I am sure he(or she) doesn't need any advice on whether or not white trousers are appropriate.
Mar 27, 2017, 9:19 am
#27
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,430
Mar 27, 2017, 9:29 am
#28
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I've been a loyal ambassador for the BA brand for many years, and it saddens me the way that customer service has deteriorated. I suppose a 10 week delay in getting a refund for a cancelled flight is to be expected now and then, or refusing to allow a flight change when a BA rescheduling made the trip non-viable. And I suppose having to pay for a seat choice on check-in is a way of increasing revenue and I have to accept it reluctantly. And I suppose to have a glass of wine tipped over me when I'm lying in my expensive Club World bed, soaking me to the skin (and I mean that) and ruining my flight and my white trousers is to be expected from time to time. But to offer me £7.50 compensation is quite frankly an insult. And the banal cut-and-paste response from Customer Relations only makes it worse.
- 10 week delay in getting a refund - I agree that this is unacceptable. I've never experienced that personally but I accept that others have.
- Refusing a flight change after a schedule change - would you provide more info please?
- Pay for seat choice on check-in - why are you paying if you're a gold card holder (assuming not an HBO flight)?
- Drenched by wine - the cleaning costs sound reasonable to me. You said your flight was ruined but as BA don't carry spare trousers I'm not sure what else could have been done to ameliorate that.
- Cut and paste response - annoying but not a big deal in itself.
Mar 27, 2017, 9:41 am
#29
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
I rather liked the first post to this thread. Balanced and sensible. "I've had enough" sums it up nicely.
Lots of small, brutish, customer hating cuts by BA have impacted the poster and they are fed up. Being Cruzified in small bits......Death by a 1000 cuts.
As to spare trousers, BA's pyjamas would have come in handy.
Golfmad - The cut and paste responses ARE a big deal. They are indicative of a Co that just does not care one jot for its customers. Especially as the CS folk have been known to lie in writing. There is NO excuse in a customer facing business for the business to behave so badly.
Lots of other Co.s get it right first time. There is no excuse for BA.
(My next flight with them is in 8 days, so I have not totally given up, yet.)
Lots of small, brutish, customer hating cuts by BA have impacted the poster and they are fed up. Being Cruzified in small bits......Death by a 1000 cuts.
As to spare trousers, BA's pyjamas would have come in handy.
Golfmad - The cut and paste responses ARE a big deal. They are indicative of a Co that just does not care one jot for its customers. Especially as the CS folk have been known to lie in writing. There is NO excuse in a customer facing business for the business to behave so badly.
Lots of other Co.s get it right first time. There is no excuse for BA.
(My next flight with them is in 8 days, so I have not totally given up, yet.)
Mar 27, 2017, 9:42 am
#30
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 577
On a recent flight to Dallas where I was soaked by vino (my fault, I spilled it myself) the lovely crew member brought me a pair of First pjs to change into. I didn't ask for them, it was a spontaneous gesture. Next time I self soak, as there will be a next time, I will be requesting more!