Options on Possible Forced Downgrade
#31
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
I find it hard enough using Avios for longhaul premium redemptions when I want to use them...let alone the though of spending up to 355 days from the booking day worrying that I'm going to be busted down from J to Y for 8 to 13 hours.
#32
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I didn't really push the next day option as I need to get back to work and other carriers would mean getting into CAI very late.
Just had a very interesting conversation with the Duty Manager who says they are oversold by one in business. I explained that they appeared to be choosing me for the downgrade on the basis that I had an Avios ticket and she absolutely and categorically confirmed that this was the case. Further discussed with her that this sort of action would severely damage the Avios brand which she again agreed would be the likely case.
The good news is that they are now offering 300 pounds "airport compensation" to go with the 75% etc which would make it more bearable. Still possible though that a no show will get me in J.
Just had a very interesting conversation with the Duty Manager who says they are oversold by one in business. I explained that they appeared to be choosing me for the downgrade on the basis that I had an Avios ticket and she absolutely and categorically confirmed that this was the case. Further discussed with her that this sort of action would severely damage the Avios brand which she again agreed would be the likely case.
The good news is that they are now offering 300 pounds "airport compensation" to go with the 75% etc which would make it more bearable. Still possible though that a no show will get me in J.
I wonder if Cruz has secretley required revenue managers to oversell Business Class (and First too maybe) by the number of award tickets released, and if necessary as then oversold always bump the award seat holder?
Also doubly annoying in 2-class plane, as CW-WT not CW-WTP type seats
Really hope the £300 offer sticks, as noted on this forum this offer of extra ££s is then denied being made at all after you have flown, and have no option to offload, swap carrier/flight-departure-time anymore
#33
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,381
As much as it sucks I think the O0 said he had the £300 ATM card just hope for them it's not that instead of the 75% as well. I'd hate to be in that situation and would insist I was re-routed even if later.
#34
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
If there was another award booking however, that pax could have had higher status and/ or booked earlier. We'll never know.
#35
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
#36
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
In my case, I pay a premium to never fly mediumhaul or longhaul flights in economy given a history of sports related injuries and surgeries, so I would not have made the downgrade an easy option for BA.
Sorry to hear about this OP, it is unfortunate you had no flexibility in your schedule and that you were singled out for the downgrade.
#37
Join Date: May 2010
Location: UK
Posts: 5,380
When an airline overbooks, occasionally someone will need to be downgraded or offloaded. In this case, given the OP had paid with Avios (most of which will be refunded, as well as most of his carrier charge) an additional £300, over and above his legal rights, sounds very reasonable to me.