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Buy on board: Experiences and reactions from BA's shorthaul economy service

Buy on board: Experiences and reactions from BA's shorthaul economy service

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Old Aug 6, 19, 11:50 pm   -   Wikipost
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This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (September 2018) post #125 in information thread
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Old Jan 11, 17, 9:50 am
  #76  
 
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Originally Posted by BA038_Passenger View Post
Just boarded BA701 VIE-LHR, announced in the holding pen that only tea, coffee and water would be available on the return back to London. Not sure yet if they've sold all the food or didn't load any from Heathrow
announced onboard that no food was loaded, so offered everybody free drinks!
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Old Jan 11, 17, 9:55 am
  #77  
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Originally Posted by BA038_Passenger View Post
announced onboard that no food was loaded, so offered everybody free drinks!
Party plane! Well I am (pleasantly) surprised, we were told that this sort of thing would not be allowed, perhaps the captain put his/her foot down.
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Old Jan 11, 17, 9:56 am
  #78  
 
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Originally Posted by Littlegirl View Post
At BA, we only uplift potable water from downroute airports that have had their water tested by our staff. Some airlines may well pick up water from untested sources or be based at airports that we deem to have unsuitable potable water.
For a minute there, I thought you were providing an M&S style advert for water!

"it's not just any potable water, it's BA potable water"
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Old Jan 11, 17, 10:01 am
  #79  
 
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Originally Posted by corporate-wage-slave View Post
Party plane! Well I am (pleasantly) surprised, we were told that this sort of thing would not be allowed, perhaps the captain put his/her foot down.
Absolutely !

Ideal scenario for me. Will be Bringing on Board my own food anyway (if seated in PP) so that, combined with FOC drinks served by crew, would be just perfect
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Old Jan 11, 17, 10:19 am
  #80  
 
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On an afternoon flight from ATH today, the whole experience was very very poor and pretty sad to watch.

Was sat in exit row 11, 5 rows behind the back of CE. The machines seemed to be playing up and lots of questions from passengers, meaning it took 45 minutes to process the first 5 rows.

By the time they got to me there was no sandwiches or chicken salad left. The person in front of me bought the last sandwich, and then their card got declined as the machine was not working. The crew took the sandwich off the passenger who then went a bit crazy. Then another passenger piped up saying it was disgraceful. Poor cabin crew looked mortified. The crew told the annoyed passengers to email Willy Walsh or Alex Cruz to which one passenger laughed and said that would be about as much use as a chocolate teapot.

I bought some water and this resulted in the payment device having to go to me for pin then back to crew. I waited for payment to be approved before opening the water in case I had to give it back 😕

By 2.5 hours into the flight the crew had only got to row 13. The CSD made an announcement that there was a new system in place and it had teethingnissues and asking for everyone's patience and understanding.

By the time we were crossing the coast of France the crew had got to row 20.

Throughout the flight nobody in Y could get to the toilet at the back of the plane resulting in everyone using the CE toilet. So a knock on effect for the folks in club as a result of buy on board.

Towards the end of the flight the CSD came on the speakers again and apologised for the problems, clarified she had not been given authority to do any service recovery, but advised customers to go to BA.com and log a call with customer relations if they felt that their expectations were not met on the flight. At the end of the flight the captain apologised also and made similar announcement.

My takeaways:
- stock management is poor. Running out of sandwiches 4 rows into a 4 hour flight is bad. Yes I know it is day 1 but surely people have been working on planning stock needed? Is hardly rocket science and easyJet and other airlines have this working for years
- the payment technology hasn't been tested. Why not use contactless or just swipe as per in flights in the US. Having my to enter pin and hand the device over to each passenger will take ages. Also it seems 1 machine broke down but there was no spare. Basic stuff to fix here.
- crew morale will be impacted even more than already. The crew looked like stooges basically

All up, it's a bad idea poorly implemented. As a minimum, this should have been piloted in small scale to fix the technology issues.

Am so glad I work at a company where the management are pretty competent and not making the dumb decisions BA managers are!! These guys are running the airline into the depths of bad quality experience on every level. Hardly what you would expect from 'the worlds favourite airline'.

Will write to CR on this one. Expecting zero response but this is the worst situation I've ever seen crew have to put up with. Feel so bad for them.

Mr Cruz, please go away and find another job somewhere.
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Old Jan 11, 17, 10:21 am
  #81  
 
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Originally Posted by BABenchley View Post
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Are they actual portion sizes ? Is it really just 4 crisps per pack ? Hardly an improvement on pre-BoB...?!

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Old Jan 11, 17, 10:22 am
  #82  
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Originally Posted by Littlegirl View Post
At BA, we only uplift potable water from downroute airports that have had their water tested by our staff. Some airlines may well pick up water from untested sources or be based at airports that we deem to have unsuitable potable water.

All potable water used by BA is safe to drink and to use for tea and coffee. Certain airports on our shorthaul and longhaul network are not used to uplift water at. The Captain and SCCMs are aware where we cannot pick water up from.
Thank you for the updates/info very helpful and informative.
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Old Jan 11, 17, 10:24 am
  #83  
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Originally Posted by BA038_Passenger View Post
announced onboard that no food was loaded, so offered everybody free drinks!
Wow! It must have felt like it was yesterday.
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Old Jan 11, 17, 10:25 am
  #84  
 
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Originally Posted by bullroot View Post
On an afternoon flight from ATH today, .
That must have been an awful experience. 4 hours without food when you used to have a hot meal!

Last edited by ahmetdouas; Jan 11, 17 at 10:52 am
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Old Jan 11, 17, 10:40 am
  #85  
 
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@ahmetdouas - I do think it would be appreciated by many FT-ers (including this one !) if you could please make an effort to refrain, where possible, from re-quoting entire lengthy posts before adding your own comment. It can be quite tiresome.

In this case the post concerned was just above your own, so would almost certainly have been seen already by anyone following the thread.

Thanks
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Old Jan 11, 17, 10:45 am
  #86  
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Originally Posted by corporate-wage-slave View Post
Party plane! Well I am (pleasantly) surprised, we were told that this sort of thing would not be allowed, perhaps the captain put his/her foot down.
Same here! I hope the SCM does not get in trouble for that excellent initiative! What were the drinks offered for free? Not the full trolley I presume?
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Old Jan 11, 17, 10:47 am
  #87  
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Originally Posted by bullroot View Post
On an afternoon flight from ATH today, the whole experience was very very poor and pretty sad to watch.
Indeed, the account would be funny if it weren't so sad. I am awaiting further reports in the coming few days with interest.

On the plus side, I think it is clever of BA to mess things up at that particular time of year which is low for travel so that hopefully, the technical side of things has been sorted out by the start of the busier summer season (notwithstanding my thoughts on BoB in and by itself).
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Old Jan 11, 17, 10:53 am
  #88  
 
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Originally Posted by orbitmic View Post
Indeed, the account would be funny if it weren't so sad. I am awaiting further reports in the coming few days with interest.

On the plus side, I think it is clever of BA to mess things up at that particular time of year which is low for travel so that hopefully, the technical side of things has been sorted out by the start of the busier summer season (notwithstanding my thoughts on BoB in and by itself).
Yes but if people have such bad experiences as the ones quoted above, will they fly BA again?
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Old Jan 11, 17, 10:53 am
  #89  
 
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Originally Posted by subject2load View Post
@ahmetdouas - I do think it would be appreciated by many FT-ers (including this one !) if you could please make an effort to refrain, where possible, from re-quoting entire lengthy posts before adding your own comment. It can be quite tiresome.

In this case the post concerned was just above your own, so would almost certainly have been seen already by anyone following the thread.

Thanks
Sorry still getting used to this quote thing!
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Old Jan 11, 17, 10:54 am
  #90  
 
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Originally Posted by subject2load View Post
Longer : actually scheduled as 3h 45m
The flight was actually only 2:50 (+10 for the go around)
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