Originally Posted by BA6501

I submitted a couple of claims to CR on Monday - three cancellations due to the system issues, an e-mail to CR and two disruption claims. Haven't received an acknowledgement of any of them or a case reference. Anyone else? Should I resubmit?

Originally Posted by greyt

I submitted on Sunday and acknowledgement email (initial email with case reference) was received 48 hours later so there are still delays within their system....

Originally Posted by Quarky Quark

How would bus gates work in that circumstance? If you're deplaning onto a bus but it's another 20 minutes before you reach the terminal, practically speaking it's no different to taxiing. And there would be no easy way to neutrally determine when the bus arrived, unless you video the whole thing.
Has this come up before does anyone know?

Originally Posted by Stormbel

We have been given case numbers for our EC261 claims (cancelled flights DUB-LHR Saturday 27th May. Purpose of 2 day trip was Saturday evening meeting so whole trip agreed to be refunded by b a).
What happens next?
Do we simply sit and wait?

Originally Posted by corporate-wage-slave

My current understanding is that the time stops when you get out of the aircraft, so if you have a tedious bus transfer - which, let's face it, is scarcely unusual - that would not count on the timescale. Now I wonder if that gets challenged in a senior court whether that would be further refined. After all I'm sure we can all recall instances where there have been buses, bridges and staff all ready as the aircraft gets to the stand. In those circumstances buses can be actually save time (e.g. compared to ending up on a T5 C gate). So it can be done reasonably well, but a bad bus transfer just piles on another 20 minutes to the flight.

Now in LHR and LGW this is a BA responsibility but that's unusual: mostly this operation is managed by the airport, and of course there are plenty of airports where many or even all flights involve a bus. Airport operations would probably be regarded as distinct from airlines' responsibilities for EC261.

Originally Posted by zanderblue

There is precedent here. My son had similar issue, landed slightly late, but then was further delayed by late buses. He missed conformance and was rebooked to next morning. Claimed EU261 and BA paid up at first time of asking.
This was April/May time 2014, if you search my previous posts around then, you will get more details.

Originally Posted by dward85

I assume I should ask for the €600 from the eu261, a refund for the original return, hotel and food expenses.

Should I also ask BA to cover the cost of the additional one way ticket I had to purchase, it was £1500 for me to get home?

Originally Posted by corporate-wage-slave

EC261 doesn't clearly state you would be covered in this scenario, no. The onus is on BA to rebook you, and the Regulation does not explicitly protect you if you do your own thing. Insurance may do so. You will get a refund on the unused sector, plus (probably) EC261 at 600€ per passenger, but any extra is for your account or insurance.

Now having said that, you have a strong argument that BA failed to rebook you (it is unarguable that it was impossible to do this) therefore you had no alternative but to sort out the best alternative. So instead of the refund you could try to pursue BA for the additional cost of flying Virgin, but you may need to be persistent on that, and I cannot say for certain you will win that argument/case. If this works, the 600€ is still payable (usual caveats mentioned upthread apply) on top. If you would be financially better off to go this route (i.e. the Virgin cost was appreciably higher than your booked fare) then you can give it a go and fall back on the refund costs scenario.

Originally Posted by greyt

I submitted on Sunday and acknowledgement email (initial email with case reference) was received 48 hours later so there are still delays within their system....

Originally Posted by corporate-wage-slave

The first paragraph seems correct to me.

The second paragraph: you may want to review some of more recent posts upthread which are similar. In essence you have a decision to make, and it's less certain than the approach in the first paragraph: you could, instead of a refund, ask BA to cover the cost of the additional ticket on the basis that they were unable to rebook you at the time. The other posts will give you the pros and cons, but this is a decision only you can make. You would still be able to claim the right to care and Article 7 compensation on top.

Originally Posted by markle

It appears on Twitter that a Peer has been told by BA that they will not be paying him Section 7 comp. You can look through the thread to see more...

https://twitter.com/brianpaddick/sta...75844277260288

Originally Posted by corporate-wage-slave

No, if you look at replies from the SM Team, I think Lord Paddick has been told like a number of FTers that they haven't yet reached a conclusion on Article 7 Compensation yet.