Deltus

No wonder their Customers Relations performance is so poor if they're going to make us create a different request for every booking, and have to follow up multiple times...

I can add another data point to the above about the Exec Club team not being forthcoming with any cancellation or Avios offers. I've tried again on the standard CR complaints form, will see if that gets any better response.

T8191

May I enquire where you got this abstract concept of BA consistency?

It's just another glowing example of how useless BA can be.

Physci

But they are being consistent - they are consistently inconsistent

danpwc

No offer of compensation for any of my 2017 bookings either.

I have quite a few CW bookings to make with domestic connections for the first three months of next year.
I've held off for now as I'm not sure about the changes. It seems crazy to me that people paying for a CW or F long haul flight with a domestic connection, will need to pay for catering on board.

I don't usually make too much use of onboard catering short haul, tea or water and the lemon melts are my usuals, a G&T is as crazy as it gets occasionally.

Personally, I value the catering at more than it's actually worth. It's one less thing to think about, in the same way that I pay for "unlimited" data for broadband and mobile connections. If I take a look at my data usage, I could probably reduce my bills by paying for what I usually use, but I just don't want the hassle of having to think about it.
I know it's not a huge thing, it's just one less thing to think about in my busy life!

I won't be boycotting BA,(I can't as they have a virtual monopoly at LHR) but I probably won't renew my gold status, as I shift more business to rivals.

the810

Aside from drinks which are clearly change for worse, I'd be quite happy with getting some food options available on board (I will not be missing bag of crisps or pseudo croissant for breakfast). But I'm very dissapointed with offer.

When I compare it to AB Airbistro (menu), it just doesn't catch up. It might be fine for small hops to Dublin or Amsterdam, but I miss more substantial offers for longer flights, not to mention quality (Beck's? Seriously?). There don't seem to be any hot meals and drinks are... well, basic.

If they chose to do BOB, why not offer high quality so they actually make as much money as possible on it?

Misco60

I completed the online forms, claiming my 1000 Avios compensation for each of my forthcoming ET flights. I clearly specified the dates, flight numbers and the fact that I was claiming Avios in lieu of the promised complementary food and drink.

This is what I received in return (edited)...

So, just a standard cut-n-paste job that shows without a doubt that no-one read or understood my claim.

I certainly will be contacting them directly, because I'm not letting them get away with this.

vibguy

+1.^
It does not seem crazy, it is completely crazy. You pay a hefty sum for a F ticket and then you will have to pay additionally for your drinks on the domestic leg.
It is due to the fact that BA does not have domestic business but it is completely unacceptable. I think that BA will have to introdruce free drinks and a snack for the OWE pax and for the domestic pax connecting to and from LH flights in CW and F.
It could also be a sign that BA will soon terminate their domestic flights and change their name to London Airways.

subject2load

How sad it is that

a) so many FT-ers are reporting clear evidence of BA's apparent inability/refusal to actually read & respond properly to correspondence

and

b) we have almost come to view this shoddy approach to customer relations as the norm

Tim1975

I have received a cut and paste letter similar to yours but also awarding 1000 per person (4000 for the family in total) which have posted.

This was in response to a very strongly worded perhaps over the top letter threatening legal action (I am a lawyer who spends his days with patents and who has never done a small claims action and who is genuinely prepared to do one for the experience - although of course they will settle before) . The letter refers to my flight in February which is a RFS of ET out and CE back, so I have replied on the basis that I am assuming that the compensation was for that single ET flight and that I am looking forward to receiving the same for each way of my ET return flight booked for April.

For information, I am Bronze (and never been more than Bronze) with enough bookings already made for me to turn silver by the New Year. The rest of my party are blues.

Tim1975

It is possible that they will tweak the offering although I suspect future changes will be more likely to be replacing M&S with garage sandwiches and replacing EC meals (perhaps for the shorter flights only first) with a freebie sandwich.

trvllvr123

I've got a domestic connection to CW (paid WTP UUA). I sent a claim to BA and was offered a £10 evoucher to share with my travelling companion return. This would have potentially been some use if I could have used them for 4 bottles of water and a packet of Percy pigs, but I don't think I can buy on board credit with an evoucher!

zanderblue

I have a short haul booking for February which was made couple of months ago. There are 4 sectors in total, 2 outbound and 2 inbound. I haven't reached out to BA yet, but I intend to. What realistically should I expect for service recovery? 1000, 2000 or 4000 avios? Or anything at all?

MrMutton

I have just got off the phone with one of the Social Media team who was absolutely lovely - listened to what I had to say and made all the right noises.

However, she offered 1,000 Avios to say sorry, which I turned down. I have 7 affected flights and that is rubbish. I told her that if she was able to give me enough Avios for a G&T and snack on each flight (6,125 Avios) then I would be more than happy to accept as it would make up for what has been taken away, but 1,000 Avios for the whole lot is not acceptable, and by taking them I would be saying that it is ok - which is it not!

HMPS

Can anyone estimate the number of avios that will be handed out for this reason alone ? Handing out avios is like printing money. Easily devalued by the issuer when deemed necessary. So those of us with accumulated balances will "pay" a steeper price.

crazyanglaisy

I've had this too in 3 of my last 4 flights where the ambient snack (I think) has been offered. Was passed the basket with an apology and a request for me to send in a complaint for the unacceptable catering if I wasn't happy. Indeed, on one of the fights, the cabin crew member was just going from row to row passing around the basket, apologising to everyone, and encouraging everyone to let the managers know how poor the catering on the flight was! Not quite what you expect from a front-line employee but, as a passenger, I respected this. And did exactly as I was told.