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Buy on board: Implemented on BA short haul - opinions on the concept

Buy on board: Implemented on BA short haul - opinions on the concept

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Old Jan 30, 17, 2:37 pm   -   Wikipost
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This thread is for opinions on the concept of Buy on Board, concerned with the rights or wrongs of the decision to introduce it.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services

Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices

Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.

However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
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Old Sep 29, 16, 4:31 am
Join Date: May 2016
Location: GLA
Programs: BAEC Bronze
Posts: 140
No more domestic brekkie
GLABA is offline  
Old Sep 29, 16, 4:31 am
Join Date: Jun 2006
Posts: 27
My earlier post was not meant to be logical. I was taking a data point - the period of the Gate Gourmet strike - when next to nothing was supplied and the responses was "it was complimentary so tough."

In the years since then, BA's policy has not become more customer friendly so if they took that approach then, I suspect they will do the same again. I hope I am wrong.

Surely I am not the only one to remember the strike period and if anyone received a rebate on their ticket price then I am happy to be corrected.

The eventually started giving out vouchers (when travelling in First at least) but that was not the position at the outset.

As said, logic need to come into this, just an historic data point.
phlyer is offline  
Old Sep 29, 16, 4:32 am
Join Date: Oct 2015
Location: London
Programs: BAEC (Gold), Hilton (Diamond), Le Club Accor (Platinum)
Posts: 97
I was just about to book some CE trips for next summer. I have just booked the flights with EZY instead - why on earth would I take the risk of spending 3x the price only for BA to enhance the catering in the interim?

Making changes is one thing (whatever you may think of them). Making no allowance for people that booked before you announced them is absolutely appalling behaviour.
chris87 is offline  
Old Sep 29, 16, 4:32 am
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,485
So not introducing food for sale as leaked to the Daily Mail, but actually scrapping ALL FOOD AND DRINK on short haul.

And replacing it with a BOB offer that's more expensive than any of its more punctual, more comfortable and more reliable competitors.

F*** that!
ajamieson is offline  
Old Sep 29, 16, 4:33 am
Join Date: Dec 2009
Programs: BA GGL, Hilton Diamond, Hertz PC
Posts: 1,314
To be honest, I don't really blame BA. I never eat the SH food (unless in CE) as the quality is low and it's not particularly appealing. I suspect lots of people do the same so the waste on those flights must be high.

What grates is (a) the BA marketing spin on these service reductions, do the marketing team really think people are that stupid... (b) charging for soft drinks, if that's really the plan then BA have genuinely just aligned with Ryan air
stueys is offline  
Old Sep 29, 16, 4:35 am
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 47,292
Originally Posted by Arctic Troll View Post
I disagree, c-w-s, I really do. Have you seen EasyJet's menu recently? It doesn't have the M&S name, sure, but that's pretty much the only difference between the
My comment comes from pretty much eating the entire easyJet menu, I fly with them at least weekly. Their sandwiches are not great.
corporate-wage-slave is offline  
Old Sep 29, 16, 4:37 am
Join Date: Aug 2012
Location: Sin, HKG
Programs: SQ, BA CCR GGL
Posts: 626
Looks good and would entice me to stay in economy. I wonder if I can have a sandwich from the menu when flying in business?
Nuster is offline  
Old Sep 29, 16, 4:37 am
Join Date: Aug 2013
Location: London
Programs: BA Gold
Posts: 162
On a grammatical note, BA's previous food and beverage offering may have been 'complimenary' but it was far from 'complementary'

Originally Posted by Ben Jones View Post

G&T and a sandwich will cost you 1125 avios. A bargain when you think it only costs 31 to buy 1000 avios.
Bargain! I guess this now stops all those members with piles of avios complaining that they dont have anything to spend them on
VFRonTop is offline  
Old Sep 29, 16, 4:39 am
Join Date: Oct 2015
Location: London
Programs: BAEC (Gold), Hilton (Diamond), Le Club Accor (Platinum)
Posts: 97
Also just received the following in an email about an ET booking for next year (so confirmation that they have no intention of providing the advertised free food and drinks for existing bookings). Genuinely appalling.

"Thank you for booking your flight with British Airways. We're writing to let you know about some key changes that are taking place to our on-board catering.

From 11 January, we're upgrading our food offering on all short haul flights to and from London Heathrow and London Gatwick to a new buy-on-board menu range. Partnering with Marks & Spencer, another great British brand, you will be able to buy from their delicious and seasonally inspired menu, 'M&S on board', which will replace the complimentary service currently provided in our Euro Traveller cabins, including UK domestic flights."
chris87 is offline  
Old Sep 29, 16, 4:39 am
Join Date: Aug 2010
Location: Seat 1A when possible
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Originally Posted by JumboJim View Post
My question is whether BAEC Golds & OWEs and above will get a complimentary drink and snack as happens to Executive Platinum & OWE members on AA?
Finnair offers OWE free drink and paper.
kauppias is online now  
Old Sep 29, 16, 4:40 am
Join Date: Feb 2008
Location: Oxford
Programs: BA Gold, Aeroplan pleb, Skyteam Elite Plus
Posts: 1,130
I'm looking forward to being able to get a hot sandwich on board. I really wish they hadn't cut drinks though.
Ziz is offline  
Old Sep 29, 16, 4:40 am
Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,346
I've not really been following this, but I'd assumed the BoB scheme was only for food, but it seems it's for everything including water. Utterly incredible.
opalfruit is offline  
Old Sep 29, 16, 4:41 am
Join Date: Oct 2010
Location: AFC
Programs: BA Silver
Posts: 239
Originally Posted by pdsuk View Post
My bolding and other font changes.

Fantastic !!!!!!!!!!!!

Percy Pigs are the best ...........
Percy Pig is offline  
Old Sep 29, 16, 4:42 am
Join Date: Aug 2016
Programs: BA Gold
Posts: 27
There's going to be a lot of pinching from the lounge going on......
deepbluetee is offline  
Old Sep 29, 16, 4:43 am
Join Date: Feb 2016
Location: UK
Programs: HH Gold, BAEC Silver, M&M FTL
Posts: 89
Buy your Percy Pigs landside at LGW South after the terminal move, I'm sure they'll be far cheaper
shobday96 is offline  

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