(held booking) "Sorry but we can't find your booking right now"
Feb 6, 2020, 1:16 am
#1
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 432
(held booking) "Sorry but we can't find your booking right now"
I used the "Hold booking for 72h" option for first time. It lapses today but when I attempt to pay the balance it just throws an error:
"Your held booking - Sorry but we can't find your booking right now"
tried yesterday and today. I don't fancy spending ages on the phone waiting for someone to pick up, so will probably let it lapse and just do straight booking as price seems to be same. Lose 20 deposit.
Is it this common? If so, I will not bother any more with this option, pointless.
"Your held booking - Sorry but we can't find your booking right now"
tried yesterday and today. I don't fancy spending ages on the phone waiting for someone to pick up, so will probably let it lapse and just do straight booking as price seems to be same. Lose 20 deposit.
Is it this common? If so, I will not bother any more with this option, pointless.
Feb 6, 2020, 1:39 am
#2
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,093
I used the "Hold booking for 72h" option for first time. It lapses today but when I attempt to pay the balance it just throws an error:
"Your held booking - Sorry but we can't find your booking right now"
tried yesterday and today. I don't fancy spending ages on the phone waiting for someone to pick up, so will probably let it lapse and just do straight booking as price seems to be same. Lose 20 deposit.
Is it this common? If so, I will not bother any more with this option, pointless.
"Your held booking - Sorry but we can't find your booking right now"
tried yesterday and today. I don't fancy spending ages on the phone waiting for someone to pick up, so will probably let it lapse and just do straight booking as price seems to be same. Lose 20 deposit.
Is it this common? If so, I will not bother any more with this option, pointless.
Do you have any BAEC status (i.e. can you get through to Silver or Gold lines?). I just jumped on the phone both times, and it was all sorted quickly.
I guess it depends on what 20 is worth to you in time, but hopefully you can just phone up, pop the phone on speaker while you are in the queue and get on with something until they answer.
Feb 6, 2020, 7:30 am
#4
Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 844
I had this happen to me in recently for an upcoming AUH trip and had to phone in from the cabin of a delayed AA flight to JFK while sat on the tarmac at Heathrow as the 72-hour hold was going to expire while in flight.
Whether in fact this is correct I do not know, but the reason quoted by the CS agent for why the online system failed to match up the booking is that there had been a minor adjustment (as in 'pennies') to the overall cost. BA's IT had evidently done its usual thing and failed to track the change in 'Total Amount Due' and was, presumably, trying to validate/match details on the historical price.
Whether in fact this is correct I do not know, but the reason quoted by the CS agent for why the online system failed to match up the booking is that there had been a minor adjustment (as in 'pennies') to the overall cost. BA's IT had evidently done its usual thing and failed to track the change in 'Total Amount Due' and was, presumably, trying to validate/match details on the historical price.
Feb 6, 2020, 8:07 am
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,071
Problems confirming payment do get raised here from time to time, here is an example and I recall a more recent case too, but they were fixed by calling up. I'm not a big user of this facility since it can't be combined with all fares, but on the rare occasions I have used it, then at least on the main website it's confirmed fine and the hold fee refunded a few days later.
Can't pay for held booking - webpage error
Can't pay for held booking - webpage error
Feb 6, 2020, 10:45 am
#6
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Silver , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,126
Happened to me a week or so ago and cleared itself the following day. I did check that the price had not gone up as I was keen to secure the flights and lose the deposit if push came to shove and was very surprised to see that the flights had gone down by about 15 from 166 to 151. The online help did suggest that BA would automatically reprice the flights at the lower rate but BA.com did not play ball. I phoned in the end and they asked me to book again at the lower price & refunded me the 10 holding fee. The old booking died and disappeared from the system.
Feb 7, 2020, 2:53 am
#7
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,160
Happening to me now. Typical useless BA IT. I cannot recall the last time I managed to log in, carry out a task and log out successfully without some sort of glitch. Utterly useless.
Feb 7, 2020, 3:10 am
#8
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 3,002
I have never been able to complete a held booking online.
One agent explained that if exchange rate fluctuations cause the Sterling equivalent of an overseas tax, fee or charge to change by even a penny (thereby changing the total fare) then the system often can't identify the booking and manual intervention is necessary. I have no idea why the system would ever be matching by price, but that's BA's IT for you.
One agent explained that if exchange rate fluctuations cause the Sterling equivalent of an overseas tax, fee or charge to change by even a penny (thereby changing the total fare) then the system often can't identify the booking and manual intervention is necessary. I have no idea why the system would ever be matching by price, but that's BA's IT for you.
Feb 7, 2020, 5:51 am
#9
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,120
I am always shocked at how terrible BA's IT is in comparison with other large companies. Think of companies like Tesco, Lloyds Bank, Amazon, their websites never ever crash, their customer systems never crash. And then you look at IAG where you normally expect some sort of problem on BA's website, and you 100% expect a problem on Iberia's. Just can't see why they get it so wrong.