Jun 26, 2016, 2:02 pm
Last edit by: BlueThroughCrimp
BA and CX have jointly blocked close in booking between HKG and Taiwan and parts of China with a minimum of 5 days before departure.
It is not sure that when this limit will be lifted and people are advised to phone up to book their flights if it is short to departure (even though it may not work)
UPDATES:
- 12/07/2016 The block has been lifted for flights to and from Taiwan.
- 28/10/2016 Looks like there is a 7 days block for flights between HKG and PEK, PVG, XIY (Xi'an), CKG (Chongqing). There may also be a 5 days block on TPE again...
- 28/10/2016 Flights to CTU and WUH still face the 7 days block afaik
- 30/11/2016 Even for TPE there is a 7 days block
- 13/12/2016 Basically everything is blocked, including TYO, LHR and so on.
- 28/02/2017 RIP redemptions to MAINLAND CHINA T-5
- 11/03/2017 Blocked all CX/KA online & phone redemptions to/from All Mainland China, TPE, Malaysia & Singapore flights 9 days from departure !
- 14/03/2017 Ok, folks. CX is blocking ON MOST award spaces for BAEC members (whether online or phone) up to 9 days prior to departure now.
- 15/03/2017 CX (or rather BA) is blocking CX/KA redemptions blocking ON MOST award spaces between HKG and USA, EU, Japan, Taiwan flights for BAEC members (whether online or phone) up to 22 days prior to departure! Each destination is inconsistent with availability. Some are not available less than 7 days, some as in the case of Japan is 22 days prior to departure.
- 11/08/2017 All CX/KA redemptions are blocked online when close to departure. While most can be booked by phone, Chinese routes may still be blocked when close to departure.
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Unfortunately as a result of significant levels of fraudulent activity CX have removed access to redemption availability -5 days to departure until further notice. (BA Executive Club)
UPDATES:
- 12/07/2016 The block has been lifted for flights to and from Taiwan.
- 28/10/2016 Looks like there is a 7 days block for flights between HKG and PEK, PVG, XIY (Xi'an), CKG (Chongqing). There may also be a 5 days block on TPE again...
- 28/10/2016 Flights to CTU and WUH still face the 7 days block afaik
- 30/11/2016 Even for TPE there is a 7 days block
- 13/12/2016 Basically everything is blocked, including TYO, LHR and so on.
- 28/02/2017 RIP redemptions to MAINLAND CHINA T-5
- 11/03/2017 Blocked all CX/KA online & phone redemptions to/from All Mainland China, TPE, Malaysia & Singapore flights 9 days from departure !
- 14/03/2017 Ok, folks. CX is blocking ON MOST award spaces for BAEC members (whether online or phone) up to 9 days prior to departure now.
- 15/03/2017 CX (or rather BA) is blocking CX/KA redemptions blocking ON MOST award spaces between HKG and USA, EU, Japan, Taiwan flights for BAEC members (whether online or phone) up to 22 days prior to departure! Each destination is inconsistent with availability. Some are not available less than 7 days, some as in the case of Japan is 22 days prior to departure.
- 11/08/2017 All CX/KA redemptions are blocked online when close to departure. While most can be booked by phone, Chinese routes may still be blocked when close to departure.
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CX blocking award availability when it's close to departure?
Jun 17, 2016, 7:00 pm
#19
Join Date: May 2012
Programs: KA "The Elite"
Posts: 195
Very annoying, cx wide open for this sunday, BA totally blocked for the whole week!
What is going on here!
I called BA and they just say "no availability".
Too many people jumping ship to BA EC after the new MPC changes is making CX nervous?
What is going on here!
I called BA and they just say "no availability".
Too many people jumping ship to BA EC after the new MPC changes is making CX nervous?
Jun 20, 2016, 3:42 am
#20
Original Poster
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
It looks like it though shouldn't CX block other routes such as TYO and SIN as well if they think it is the case?
Jun 20, 2016, 7:04 am
#22
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,802
Jun 20, 2016, 7:25 am
#23
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
I dunno, some ppl like piling on CX regardless of the facts. See discussion I had with max仔 of Hongkongcard for instance http://www.hongkongcard.com/forum/fo...?id=9750&p=429 #4285, even after showing that AM, AAdvantage, JMB and QF FF can all see the flights BA couldn't.
BA has problems with both displaying award space for oneworld (CX is not the only airline,see this thread about same problems with RJ). http://www.flyertalk.com/forum/briti...inventory.html ...and awarding avios/TPs for OW...
...but yeah,the BA appologists will always find someone to blame.
Jun 20, 2016, 12:26 pm
#24
Original Poster
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
To clarify I do not blame CX but BA for not admitting there is a problem with their IT system.
Seriously I posted on the BA bug report thread several times, with a DM to to them on FT and I have heard nothing back yet.
Seriously I posted on the BA bug report thread several times, with a DM to to them on FT and I have heard nothing back yet.
Jun 22, 2016, 3:15 am
#27
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,802
I have no issue with BA seeking to ensure compliance with its program rules, but I do appreciate if the right party initating this action is attributed.
Last edited by percysmith; Jun 22, 2016 at 3:37 am
Jun 22, 2016, 6:57 am
#28
Company Representative - British Airways
Join Date: Nov 2001
Posts: 834
Could you clarify whether CX or BAEC decided this please? It seems that Asia Miles, QF Frequent Flyer, AAdvantage and JAL Mileage Bank can all still access redemption availability -5 days.
I have no issue with BA seeking to ensure compliance with its program rules, but I do appreciate if the right party initating this action is attributed.
I have no issue with BA seeking to ensure compliance with its program rules, but I do appreciate if the right party initating this action is attributed.
Jun 22, 2016, 7:18 am
#29
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
So it seems like BA hasn't been able to control the hacking of accounts and CX won't bear the cost of problems arising so they decide to stop immediate redemptions?
It's a shame as CX will often only make availability very close to departure dates.
It's a shame as CX will often only make availability very close to departure dates.
Jun 22, 2016, 9:33 am
#30
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,802
Thanks for clarification.