Jul 8, 2016, 2:22 pm
Last edit by: Prospero
UPDATED FOR 15 NOVEMBER 2016: BA will no longer accept interlining on BA-BA separate tickets / PNRs.
From 1 June 2016, the oneworld policy on accepting customers travelling on separate tickets was changed. BA, along with some other oneworld partners, has implemented this change in policy which is as follows:
Only those customers that have separate tickets issued in the same PNR/booking will be accepted for through check-in. Furthermore all sectors must be BA / oneworld / other carrier, but BA to/fron Vueling is specifically NOT allowed even on the same ticket. Aer Lingus is not specified but some be covered by "other carrier".
A PNR is a wrapper, and it can have several tickets, and other items such as hotels, in one PNR, so long as it was built that way at the time of purchase. Another (new) ticket can be inserted into an existing PNR after purchase, it is easiest to do this at a BA airport, and there is a small fee for doing this (£15 in the UK). However you cannot merge 2 existing PNRs into one PNR - once a reservation has reached ticketed status it can't be moved. If you have 2 PNRs you need to allow time to collect and re-check any bags at the transfer airport.
There is one exception: BA to BA transfers, on 2 PNRs, are allowed. See post 643 for details.
___
From post 947. Select "do not have IATA number"
http://www.speedbirdclub.com/ch/reservations-ticketing/rulesregulations/separatetickets/
From 1 June 2016, the oneworld policy on accepting customers travelling on separate tickets was changed. BA, along with some other oneworld partners, has implemented this change in policy which is as follows:
Only those customers that have separate tickets issued in the same PNR/booking will be accepted for through check-in. Furthermore all sectors must be BA / oneworld / other carrier, but BA to/fron Vueling is specifically NOT allowed even on the same ticket. Aer Lingus is not specified but some be covered by "other carrier".
A PNR is a wrapper, and it can have several tickets, and other items such as hotels, in one PNR, so long as it was built that way at the time of purchase. Another (new) ticket can be inserted into an existing PNR after purchase, it is easiest to do this at a BA airport, and there is a small fee for doing this (£15 in the UK). However you cannot merge 2 existing PNRs into one PNR - once a reservation has reached ticketed status it can't be moved. If you have 2 PNRs you need to allow time to collect and re-check any bags at the transfer airport.
___
From post 947. Select "do not have IATA number"
http://www.speedbirdclub.com/ch/reservations-ticketing/rulesregulations/separatetickets/
BA no longer through checking baggage with separate tickets
May 24, 2016, 4:27 am
#76
Join Date: Jan 2014
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Posts: 654
Really infuriating experience that I hope get resolved ASAP. Personally I would at this stage leave it to QR, unless the bags were essential. Any clothes and gear you may need should be covered by travel insurance or the IATA lost/delayed baggage rules.
It is clearly BA:S fault, especially incompetent to not forward the bag that is still at LHR. What is happening to the bag at ARN is a different question. I saw about 30 bags standing at menzies T2 yesterday (BA handling agent at BA terminal), which is the likely location of the bag if BA has done absolutely nothing.
It is clearly BA:S fault, especially incompetent to not forward the bag that is still at LHR. What is happening to the bag at ARN is a different question. I saw about 30 bags standing at menzies T2 yesterday (BA handling agent at BA terminal), which is the likely location of the bag if BA has done absolutely nothing.
May 24, 2016, 5:27 am
#77
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Join Date: Jan 2002
Posts: 44,602
The Montreal Convention would apply to this and the airline would be liable to a max of, iirc, something like XDR 1100, though I believe the claim is against the final airline in the journey, regardless of who would think is at fault
May 24, 2016, 5:38 am
#78
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Article 36.
3. As regards baggage or cargo, the passenger or consignor will have a right of action against the first carrier, and the passenger or consignee who is entitled to delivery will have a right of action against the last carrier, and further, each may take action against the carrier which performed the carriage during which the destruction, loss, damage or delay took place. These carriers will be jointly and severally liable to the passenger or to the consignor or consignee.
3. As regards baggage or cargo, the passenger or consignor will have a right of action against the first carrier, and the passenger or consignee who is entitled to delivery will have a right of action against the last carrier, and further, each may take action against the carrier which performed the carriage during which the destruction, loss, damage or delay took place. These carriers will be jointly and severally liable to the passenger or to the consignor or consignee.
May 24, 2016, 2:48 pm
#79
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,534
Learning three letter codes was lesson 1 in the days when staff were trained and encouraged to take a interest ( and pride) in the job they were doing.
May 24, 2016, 2:54 pm
#80
Join Date: May 2006
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Menzies will get around to it in their own sweet time if their colleagues at OSL are anything to go by. The OSL team managed to stick my delayed bag on the EK OSL-DXB flight instead of sticking it in the BA plane (which was probably next to it) back to LHR
May 24, 2016, 3:28 pm
#81
Join Date: Jun 2003
Location: London
Posts: 3,459
I think I'm now being black-balled by BA. No response for over 24 hours to emails to YouFirst, or to two Tweets and DMs on Twitter.
Can a BA Exec Club rep on FT please now intervene and PM me with some information - whether good or bad?
6 days without baggage and no effective communication other than quoting an unpublished 'policy change' is not good enough
Can a BA Exec Club rep on FT please now intervene and PM me with some information - whether good or bad?
6 days without baggage and no effective communication other than quoting an unpublished 'policy change' is not good enough
May 24, 2016, 11:34 pm
#82
Original Poster
Join Date: Mar 2007
Programs: BA GGL/CCR
Posts: 384
Heard nothing from them and no response to PM.
However, QR have been great, A bag is now in Thailand, came off the BA9 in BKK yesterday - QR don't know for sure that it is mine as it came with no original tags or paperwork from BA - but from the description, we think it is. They're forwarding it to me via an internal flight and courier - hopefully an end is in sight
However, QR have been great, A bag is now in Thailand, came off the BA9 in BKK yesterday - QR don't know for sure that it is mine as it came with no original tags or paperwork from BA - but from the description, we think it is. They're forwarding it to me via an internal flight and courier - hopefully an end is in sight
May 26, 2016, 8:39 am
#84
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Every time I've had baggage issues, IAG has been involved.
I've had connections across tickets a few times. Mostly with AA-AA. The AA agents have always managed it, though some have been unsure they could.
Had a CDG-HEL-ARN with AY. The contract staff at CDG refused. When I got to HEL, AY staff said they should have.
Every time I've done it with IB-BA or BA-BA, they've either refused, computer had a heart attack or the bag got misplaced at LHR.
I've even had BA refuse to check through to flights on the same ticket.
I've had connections across tickets a few times. Mostly with AA-AA. The AA agents have always managed it, though some have been unsure they could.
Had a CDG-HEL-ARN with AY. The contract staff at CDG refused. When I got to HEL, AY staff said they should have.
Every time I've done it with IB-BA or BA-BA, they've either refused, computer had a heart attack or the bag got misplaced at LHR.
I've even had BA refuse to check through to flights on the same ticket.
May 26, 2016, 4:08 pm
#85
Join Date: Apr 2007
Location: Birmingham
Programs: Mucci (Chevalier de Sagesse), Betty Ford Alumnus, BA Gold, ScaryTeam Elite+
Posts: 400
Live Interline Bag TR!!
On Friday I'm doing the reverse routing but QF on the SIN-SYD leg. I have a 55min connection at OSL and was considering not checking a bag but might give it a go just to see if I can!
Unsurprising really - recently QR interlined a bag for me HKT/DOH/AMS // BHX - with the final leg on KLM. If this is a 'thing' I suspect it's a BA thing...
May 31, 2016, 9:28 pm
#86
Original Poster
Join Date: Mar 2007
Programs: BA GGL/CCR
Posts: 384
No problem through checking bags from QR onto BA on return journey.
Check-in agent in Bangkok said 'no problem' and pretty effortlessly checked two bags BKK - DOH - ARN - LHR.
he seemed to link the two PNRs by ticket numbers as well as flight number.
On boarding the BA flight for the final leg from ARN-LHR, the gate staff made a point of informing us that our bags were safely loaded. In LHR they were the first and sixth off the plane in baggage reclaim.
So, no issues interlining QR to BA on separate PNRs, the problems are all with getting BA in LHR to do the same. Having used QR on ex-EU at least half a dozen times, I've never had an issue with QR staff in outstations.
Check-in agent in Bangkok said 'no problem' and pretty effortlessly checked two bags BKK - DOH - ARN - LHR.
he seemed to link the two PNRs by ticket numbers as well as flight number.
On boarding the BA flight for the final leg from ARN-LHR, the gate staff made a point of informing us that our bags were safely loaded. In LHR they were the first and sixth off the plane in baggage reclaim.
So, no issues interlining QR to BA on separate PNRs, the problems are all with getting BA in LHR to do the same. Having used QR on ex-EU at least half a dozen times, I've never had an issue with QR staff in outstations.
Jun 1, 2016, 1:47 am
#87
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Has anyone who has had LHR not interline between different pnrs complained to BA about this? I would be interested in their reply.
I thought it was a clear "entitlement" that this was possible between one world carriers?
I thought it was a clear "entitlement" that this was possible between one world carriers?
Jun 1, 2016, 1:49 am
#88
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No problem through checking bags from QR onto BA on return journey.
Check-in agent in Bangkok said 'no problem' and pretty effortlessly checked two bags BKK - DOH - ARN - LHR.
he seemed to link the two PNRs by ticket numbers as well as flight number.
On boarding the BA flight for the final leg from ARN-LHR, the gate staff made a point of informing us that our bags were safely loaded. In LHR they were the first and sixth off the plane in baggage reclaim.
So, no issues interlining QR to BA on separate PNRs, the problems are all with getting BA in LHR to do the same. Having used QR on ex-EU at least half a dozen times, I've never had an issue with QR staff in outstations.
Check-in agent in Bangkok said 'no problem' and pretty effortlessly checked two bags BKK - DOH - ARN - LHR.
he seemed to link the two PNRs by ticket numbers as well as flight number.
On boarding the BA flight for the final leg from ARN-LHR, the gate staff made a point of informing us that our bags were safely loaded. In LHR they were the first and sixth off the plane in baggage reclaim.
So, no issues interlining QR to BA on separate PNRs, the problems are all with getting BA in LHR to do the same. Having used QR on ex-EU at least half a dozen times, I've never had an issue with QR staff in outstations.
You're talking about QR to BA ! QR will interline with anyone in their agreements, IMO.
Jun 1, 2016, 1:54 am
#89
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Jun 1, 2016, 2:06 am
#90
Join Date: Nov 2011
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