I find I generally get "recognition" from the SCCM when in F along the lines of "thank you for being one of most highly valued customers", etc. and also on maybe 20% of LGW flights, especially on leisure routes. Almost never on LHR, and never at all on LCY routes.

I had it at Gatters the other week on entry to the lounge.

*beep* Oh, you have a message. *squints at screen and reads aloud* Please welcome back as a valued Gold Guest List member... *looks up at me* Please consider yourself valued.

I laughed, but thinking about it those messages must be a nightmare for lounge staff. Ultimately there are two responses you're going to get from a pax after giving a message like that:
1) An uncomfortable smile, a "thanks" and then watching them scurry off into the lounge
2) Inflated chest, best 'pomp and ceremony' tone activated, and the pax proceeds to tell you just how important they really are

Either way, not ideal for the lounge agent.

Quick question:

Can I add my partner card nominations to my F&F list, make the nominations, confirm nominations have been made for Gold and Silver and then remove said nominations from my F&F list before the 48 hour limit is exceeded?

I can't say how it would work in practice as I've not tried what you're suggesting but according to the terms and conditions it should not be possible:

19.1.2. Individuals nominated to the Family and Friends list must remain on the list for a minimum of six months.

And the limit is 24 hours.

Deleted

I'm assuming it's a bug in the system, but I'm being quoted £0 refund on an avios booking I just looked at cancelling. It's in December so can leave it where it is, but it's not unique to that booking. They updated GGL terms on 9th June, so hoping this isn't an unflagged change...

This sounds like a glitch, I'd suggest sending the GGL team an email.

Maybe give them a call and cancel over the telephone.

Of course, but given the flight that was trying to be canceled isn't until December, I'd probably just use an email for it. Because if there is a glitch that will give them time to sort it and then reply, etc. Maybe I just see the phone as a last resort rather than the first choice though. :)

Quite often when I call to cancel an RFS booking they say "It's trying to charge you a cancellation fee. I'll have to send it to be manually processed so allow an extra day for the refund."

Never had an issue. So I'd think (and hope) it's just a glitch.

Have had this on a few bookings I needed to cancel. Called the GGL line who did it with full refund. I asked one of the agents if this was a known glitch on the website and her brilliant response was "BA.com is a glitch". :D:D:D

And that's why the BA is so excellent, the staff humour and britishness is just above and beyond and keeps bringing me back!

How does the GGL cancellation refund work?

If I book say for myself and others on the same booking and cancel, will the GGL fee waiver apply for the entire booking? Or is it linked to the GGL member?

What about booking for a single HHA member in a separate booking?

Edit: for Avios booking

What type of ticket are you cancelling ?