The 2016 BA compensation thread: Your guide to Regulation 261/2004
Mar 21, 2016, 1:34 am
#242
Join Date: Jan 2008
Posts: 1,492
usually the case for cancellation where you choose to book elsewhere independently is that you receive a refund and EU261 (if applicable)
In your case you need to concentrate on the fact that BA were unable to rebook you due to the systems being down
This should not be difficult for them to process the refund of the new flight if it was a BA flight....I expect you will have a longer battle if you chose to rebook on flybe for example as, had the BA system been working they would have rebooked you on BA but not Flybe
Mar 21, 2016, 2:51 am
#243
Join Date: Apr 2015
Location: Edinburgh
Posts: 94
did you rebook yourself with BA or with another airline?
usually the case for cancellation where you choose to book elsewhere independently is that you receive a refund and EU261 (if applicable)
In your case you need to concentrate on the fact that BA were unable to rebook you due to the systems being down
This should not be difficult for them to process the refund of the new flight if it was a BA flight....I expect you will have a longer battle if you chose to rebook on flybe for example as, had the BA system been working they would have rebooked you on BA but not Flybe
usually the case for cancellation where you choose to book elsewhere independently is that you receive a refund and EU261 (if applicable)
In your case you need to concentrate on the fact that BA were unable to rebook you due to the systems being down
This should not be difficult for them to process the refund of the new flight if it was a BA flight....I expect you will have a longer battle if you chose to rebook on flybe for example as, had the BA system been working they would have rebooked you on BA but not Flybe
Mar 21, 2016, 3:05 am
#244
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
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To say I'm amazed is an understatement ... claimed on-line at 1230 yesterday [Sunday], and this was emailed to me at 0804 today:
Well done on this occasion, BA ^
Thanks for contacting us about your claim for compensation.
You’re entitled to compensation for the delay to your flight BA2263 on 09 March 2016. The distance of your disrupted journey was over 3500 km. This has been calculated in accordance with EU legislation and you’re entitled to €600.00 per passenger in compensation.
The total amount of compensation you’re due is £942.97, which is equivalent to €1,200.00 as there are two passenger included in your claim. I’ve raised a cheque for £942.97, which will be in your name as the primary claimant. You’ll receive it soon.
You’re entitled to compensation for the delay to your flight BA2263 on 09 March 2016. The distance of your disrupted journey was over 3500 km. This has been calculated in accordance with EU legislation and you’re entitled to €600.00 per passenger in compensation.
The total amount of compensation you’re due is £942.97, which is equivalent to €1,200.00 as there are two passenger included in your claim. I’ve raised a cheque for £942.97, which will be in your name as the primary claimant. You’ll receive it soon.
Last edited by T8191; Mar 21, 2016 at 3:14 am
Mar 21, 2016, 4:14 am
#245
Join Date: Apr 2015
Location: Edinburgh
Posts: 94
I currently have BA doing a call trace for the two calls I made to try and rearrange my original booking so we'll see how that goes! Fingers crossed I actually get the money I am due!!
Mar 24, 2016, 6:29 am
#246
Join Date: Aug 2015
Location: Jerusalem
Programs: BA Silver
Posts: 1,281
Three weeks ago my flight was delayed for more than 20 hours. Two days later I wrote to BA (through BA.com) and asked for compensation; a day later I received an automated confirmation email with a case ID number. A week ago I wrote again (using the follow-up online form) but still did not hear back from BA.
Is there something else I should / could do or is it a "normal" waiting time. The first email did mention "an unusually high amount of correspondence"...
Is there something else I should / could do or is it a "normal" waiting time. The first email did mention "an unusually high amount of correspondence"...
Mar 24, 2016, 8:26 am
#247
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
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Three weeks ago my flight was delayed for more than 20 hours. Two days later I wrote to BA (through BA.com) and asked for compensation; a day later I received an automated confirmation email with a case ID number. A week ago I wrote again (using the follow-up online form) but still did not hear back from BA.
Is there something else I should / could do or is it a "normal" waiting time. The first email did mention "an unusually high amount of correspondence"...
Is there something else I should / could do or is it a "normal" waiting time. The first email did mention "an unusually high amount of correspondence"...
Mar 25, 2016, 12:51 am
#248
Join Date: Aug 2015
Location: Jerusalem
Programs: BA Silver
Posts: 1,281
Thanks, I will wait, no real rush. Couldn't figure out what is DM 
It's not on the BA Forum Glossary either 
It's not on the BA Forum Glossary either
Mar 25, 2016, 1:34 am
#249
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Thanks, I will wait, no real rush. Couldn't figure out what is DM It's not on the BA Forum Glossary either
It's not on the BA Forum Glossary either
Mar 27, 2016, 7:32 am
#251
Join Date: Apr 2015
Location: Edinburgh
Posts: 94
Great success - after speaking to someone in the Customer Relations team BA has finally agreed to refund me for the flight I had to book! Amazing the difference it makes when you actually talk to someone rather than getting emails back and forth.
Lady in the call centre was excellent - for once I will be leaving feedback on the service!!
Lady in the call centre was excellent - for once I will be leaving feedback on the service!!
Mar 29, 2016, 3:52 am
#252
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
I'm trying to find out how long a flight was delayed, not for cash compensation but for another reason. Does anybody know how I can find out the details for flight BA459 MAD-LHR 23.03.2016?
Mar 29, 2016, 4:02 am
#253
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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15:21 hrs GMT instead of 13:15 hrs in the timetable, according to ExpertFlyer. We get slightly more information (the dispatch information) for 24 hours after the flight.
Mar 29, 2016, 4:05 am
#254
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Mar 29, 2016, 12:47 pm
#255
FlyerTalk Evangelist
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Postal delays over Easter I can forgive, especially with the weather factor added on!
YMMV, of course.
Last edited by T8191; Mar 30, 2016 at 1:38 am