Aug 26, 2015, 8:04 pm
Last edit by: percysmith
Letter template 1 (percysmith): Please explain "obvious pricing error" Post #258
Discussion about the ex-Germany fares
Aug 25, 2015, 12:44 am
#1
Original Poster
Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
Discussion about the ex-Germany fares
The meet up thread has run its due course, with BA deciding to not honour most? tickets. Please continue the discussion here.
For reference, the original thread can be found here.
As always, be civil, respectful and courteous to each other. Challenge the opinion, not the poster.
/BAEC mod team.
For reference, the original thread can be found here.
As always, be civil, respectful and courteous to each other. Challenge the opinion, not the poster.
/BAEC mod team.
Aug 25, 2015, 12:51 am
#2
Join Date: Oct 2014
Location: SEA
Posts: 2,021
My credit card charge from BA just went from "pending" to complete. Good timing. I get the email saying my trip has been canceled and then an hour or two later my credit card charge goes through.
Just a coincidence I know.
Just a coincidence I know.
Aug 25, 2015, 1:01 am
#3
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
As mentioned earlier, got the refund email with an incorrect amount on. Just called BA and got a clueless woman who put me on hold for 30 mins, then came back with that shes put a note on file and I should wait up to 10 days for the refund.. Really dont like the whole way this 'obvious' error has been handled.
Aug 25, 2015, 1:05 am
#4
Join Date: Jul 2013
Posts: 390
As mentioned earlier, got the refund email with an incorrect amount on. Just called BA and got a clueless woman who put me on hold for 30 mins, then came back with that shes put a note on file and I should wait up to 10 days for the refund.. Really dont like the whole way this 'obvious' error has been handled.
Aug 25, 2015, 1:08 am
#5
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
Aug 25, 2015, 1:14 am
#8
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
Re-posting in this thread - My exchange rate at point of sale on AMEX was EUR1.3966 per £ - could there be a benefit when it is refunded?! I think it has dropped about EUR0.04 since then - which isn't a bad amount over a £4,500 spend...
** update - two of my £827.35 bookings have been refunded - £835.20 showing cleared on statement.
** update - two of my £827.35 bookings have been refunded - £835.20 showing cleared on statement.
Aug 25, 2015, 1:19 am
#9
Original Poster
Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
You couldn't make this up.
Do they not analyze and think things through before executing in the relevant departments? I am lost for words. The people I've met and interacted with over the years, mostly at BAEC, operations and crew have all been smart good people.
But this?
Do they not analyze and think things through before executing in the relevant departments? I am lost for words. The people I've met and interacted with over the years, mostly at BAEC, operations and crew have all been smart good people.
But this?
Aug 25, 2015, 1:25 am
#10
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,466
Re-posting in this thread - My exchange rate at point of sale on AMEX was EUR1.3966 per £ - could there be a benefit when it is refunded?! I think it has dropped about EUR0.04 since then - which isn't a bad amount over a £4,500 spend...
** update - two of my £827.35 bookings have been refunded - £835.20 showing cleared on statement.
** update - two of my £827.35 bookings have been refunded - £835.20 showing cleared on statement.
I am also wondering how the last 24hrs has changed their outlook for premium cabin travel to the far east. Hmmmm....
Aug 25, 2015, 1:26 am
#11
Join Date: Jul 2013
Posts: 390
I can't post an image, but my refund confirmation just came, stating an amount just short of €38,000.
Presumably something has gone wrong with some zeroes somewhere, as the refund amount should be more like €3,900.
I suspect the refunded amount on my credit card will be correct.
I cannot believe a large company like BA can get so many things wrong in such a short space of time.
Presumably something has gone wrong with some zeroes somewhere, as the refund amount should be more like €3,900.
I suspect the refunded amount on my credit card will be correct.
I cannot believe a large company like BA can get so many things wrong in such a short space of time.
Aug 25, 2015, 1:44 am
#13
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC, IC Plat Amb, LH FTV
Posts: 1,952
You couldn't make this up.
Do they not analyze and think things through before executing in the relevant departments? I am lost for words. The people I've met and interacted with over the years, mostly at BAEC, operations and crew have all been smart good people.
But this?
Do they not analyze and think things through before executing in the relevant departments? I am lost for words. The people I've met and interacted with over the years, mostly at BAEC, operations and crew have all been smart good people.
But this?
I have no direct interest in this affair but have had a few occasions when BA seems to have gone out of its way to withold small amounts from refunds etc thus managing to negate most of the good will they might have achieved. This whole episode however looks like an organisation out of its depth and without a coherent plan to deal with its own error.
Aug 25, 2015, 1:46 am
#14
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Aug 25, 2015, 1:47 am
#15
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928