Originally Posted by
Petrus
You couldn't make this up.
Do they not analyze and think things through before executing in the relevant departments? I am lost for words. The people I've met and interacted with over the years, mostly at BAEC, operations and crew have all been smart good people.
But this?
+1
I have no direct interest in this affair but have had a few occasions when BA seems to have gone out of its way to withold small amounts from refunds etc thus managing to negate most of the good will they might have achieved. This whole episode however looks like an organisation out of its depth and without a coherent plan to deal with its own error.