Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Aug 14, 2018, 1:39 am
#3286
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,552
I'm having difficulty changing my password. Has anyone else had this?
When I try to do so, it asks for the old style PIN from a few years ago. I put that in (rather than my usual login password) and then type in a new one. However, every time I get an error message. I've tried it a few times on different days and in different browsers. Has anyone got a fix, or do I just need to call?
When I try to do so, it asks for the old style PIN from a few years ago. I put that in (rather than my usual login password) and then type in a new one. However, every time I get an error message. I've tried it a few times on different days and in different browsers. Has anyone got a fix, or do I just need to call?
Aug 14, 2018, 3:58 am
#3287
Join Date: Aug 2006
Location: Switzerland
Posts: 1,591
Have you tried ignoring the request for the old PIN and just using your current password?
Aug 14, 2018, 4:32 am
#3288
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,552
Aug 21, 2018, 2:01 pm
#3289
Join Date: Jan 2017
Location: London UK
Programs: BA Gold Guest List & GfL, Accor Gold, Hilton Diamond, Avis Presidents Club
Posts: 186
Credit card fees
I have just paid the balance on a holiday booking using a personal credit card. I selected the 'personal Amex' from the drop down menu for card type but I have been charged a 1% card fee for the transaction. I had a similar issue when making payment for a deposit a month ago (and had the fee refunded). Has anyone else had this problem?
I have just paid the balance on a holiday booking using a personal credit card. I selected the 'personal Amex' from the drop down menu for card type but I have been charged a 1% card fee for the transaction. I had a similar issue when making payment for a deposit a month ago (and had the fee refunded). Has anyone else had this problem?
Aug 30, 2018, 5:57 am
#3290
Join Date: Aug 2018
Location: AMS / DUS / DXB
Programs: BAEC Silver | Flying Blue Gold | Accor Gold
Posts: 107
Error
- Sorry, we could not connect to PayPal. Please try again or use a different method of payment.
Aug 30, 2018, 6:21 am
#3291
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
I cannot use Firefox for a booking for the BA sale. I type in "Syd" and that is as far as the website will go. I can't even enter the dates.
Aug 30, 2018, 7:21 am
#3292
Join Date: Aug 2006
Location: Switzerland
Posts: 1,591
Working OK for me. Firefox (Nightly, v63) on MacOS. Usually if Firefox really messes up, a workaround is to restart it in safe mode. Failing that, try in a brand new profile in case add-ons are messing it up. I find some ad blockers kill more than they should on sites like BA.
Aug 31, 2018, 7:57 am
#3293
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
Working OK for me. Firefox (Nightly, v63) on MacOS. Usually if Firefox really messes up, a workaround is to restart it in safe mode. Failing that, try in a brand new profile in case add-ons are messing it up. I find some ad blockers kill more than they should on sites like BA.
Aug 31, 2018, 9:42 am
#3294
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
For the last 24h I have been kicked back to the old BETA version of the BA website. Anyone know of any current glitches? Also very slow.
Sep 3, 2018, 10:04 am
#3295
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Oh, joy, it’s doing it again. Try to PYOBP and all I get is a blank page. Reported to @british_Airways on Twitter, who say they will pass it on the the Techies.
Sme fix as last time, in June (see Wiki) ... Email the BP [presented as a blank page] and it shows up fine on the e-mail. Screenshot, trim and print. Simples? Not with BA!
Sme fix as last time, in June (see Wiki) ... Email the BP [presented as a blank page] and it shows up fine on the e-mail. Screenshot, trim and print. Simples? Not with BA!
Last edited by T8191; Sep 3, 2018 at 10:22 am
Sep 3, 2018, 11:04 am
#3296
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,274
adrianlondon,
Thank you. Privacy Badger was the problem.
Thank you. Privacy Badger was the problem.
Sep 13, 2018, 1:43 am
#3297
Join Date: Feb 2008
Location: Surrey, UK
Programs: Hyatt: Plat, HH: Dia, Spg: Au, VS: Red, Accor: Plat, BAEC: Ag, Nordic Choice: Au
Posts: 197
Avios Upgrade Offered, System won't process
Happens in chrome and firefox browser. Tried multiple times today. This seems to happen every time I try to upgrade using avios online. Also paid upgrades never seem to process, you get as far as entering credit card details and it fails after that.
Anyone else?
Sep 13, 2018, 2:08 am
#3298
Join Date: Jan 2007
Posts: 4,709
Happens more often than not, best to just call in to sort.
Sep 13, 2018, 3:35 pm
#3299
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 327
Trying to redeem an eVoucher (received via the price guarantee) beginning with 125-82 but it's been throwing up an error message all evening:
Anyone else having trouble?
Sorry, there seems to be a technical problem. Please try again in a few minutes, and please contact us if it still doesn't work.
We apologise for the inconvenience.
We apologise for the inconvenience.
Sep 13, 2018, 11:13 pm
#3300
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
I wasn‘t able to book BA Holidays (fligh+car) last night because thr car return time kept resetting to early AM (first flight option) even though I selected a later flight and obviously wanted to return the car later.
I gave up and called to book.
I gave up and called to book.