BA's unlawful 0844 numbers
Jun 13, 2014, 8:39 am
#31
Join Date: Oct 2012
Location: Brighton and Hove, UK
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Posts: 1,251
I notice that Ryanair's contact numbers now comply only by the bare minimum.
Originally Posted by Ryanair's contact numbers
Our customer service number for complaints regarding our Premium Rate number is as follows 0844 2098715, £0.05 per minute
Jun 13, 2014, 8:59 am
#33
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
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Jun 13, 2014, 9:00 am
#34
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
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PhonePayPlus says that you can offer an 08 premium number (but not an 09 premium number) to complain about a premium number as long as you refund the cost of a complaint call to anyone who asks you to.
Jun 13, 2014, 9:08 am
#35
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The fact that PhonepayPlus regulates only specific prefixes of premium rate number does not change the fact that all of these numbers are premium rate. In any case, the legislation doesn't refer to premium rate numbers but to paying "more than the basic rate".
Jun 13, 2014, 9:10 am
#36
Join Date: Oct 2012
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Posts: 1,251
Jun 13, 2014, 9:34 am
#38
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Whose definition of "premium rate" are you referring to? An 084 or 087 number shares the same characteristics as an 09 number, in that all of them are charged at more than a basic rate call and the called party receives revenue for the call. The magnitude of the surcharge is irrelevant; there is still a premium.
The fact that PhonepayPlus regulates only specific prefixes of premium rate number does not change the fact that all of these numbers are premium rate. In any case, the legislation doesn't refer to premium rate numbers but to paying "more than the basic rate".
The fact that PhonepayPlus regulates only specific prefixes of premium rate number does not change the fact that all of these numbers are premium rate. In any case, the legislation doesn't refer to premium rate numbers but to paying "more than the basic rate".
The definitions and numbering conventions are stipulated by Ofcom, 084 numbers are not 'premium rate' they are 'business rate' numbers and come under the general description of 'special services' numbers. Ofcom are responsible for regulating these numbers.
Premium rate numbers are regulated by PhonepayPlus, they are differently regulated services despite your assertions to the contrary.
That they do. Especially those who have to call them from mobile phones or internationally. I blame the greedy mobile phone networks for that.
Jun 13, 2014, 9:47 am
#39
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,186
BA seems to be lazy when it comes to these types of things. In Canada when the law was finally changed so that every airline was required to include all taxes and scamcharges in their advertised fares BA didn't get around to it on their website for a couple of months although everybody else had complied on the required date.
It's masked, as you cannot buy a ticket online and have to call, and they don't tell you what's included in the cash component. Will probably last, as they seem to get away with it.
Jun 13, 2014, 10:51 am
#40
Join Date: Jun 2006
Location: UK
Programs: BA Blue, VS Silver
Posts: 2,575
084x numbers from mobiles can vary from 20-25p/minute in the UK. A few laughed at me when I had a moan at this saying it's only 20p, then I said you call CS lines with up to 10 min waits several times then you're getting close to your monthly mobile line rental.
0800 numbers are charged too from mobiles, though this practice is changing too in a few years time.
For 0800 numbers I use 0800buster from my mobile.
0800 numbers are charged too from mobiles, though this practice is changing too in a few years time.
For 0800 numbers I use 0800buster from my mobile.
Jun 13, 2014, 4:24 pm
#43
Join Date: Jan 2008
Posts: 3,886
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_1 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D201 Safari/9537.53)
It's good to have BA's Chief Counsel on the board. Welcome!
Originally Posted by Lgwfan
is the OP a Judge ? What remit do he have to declare BA charges unlawful? Could the OP come back to us when he has succeeded his case in court?
Jun 13, 2014, 4:54 pm
#44
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Jun 13, 2014, 4:58 pm
#45
Join Date: Jul 2013
Location: scotland/EDI
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I for one would like to thank the OP for bringing this to our attention
I have always been reluctant to use such numbers but sometimes it is unavoidable
hopefully BA will do the right thing
I have always been reluctant to use such numbers but sometimes it is unavoidable
hopefully BA will do the right thing