BA's unlawful 0844 numbers
Aug 20, 2014, 1:43 pm
#151
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
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The one thing that's unambiguous is that BA isn't following the guidance (correct as you are that they don't have to).
As for the regs remaining ambiguous until tested in court, you could make that argument for any reg or piece of legislation! But it's not the way many businesses would want to conduct themselves.
The one thing that's unambiguous is that BA isn't following the guidance (correct as you are that they don't have to).
As for the regs remaining ambiguous until tested in court, you could make that argument for any reg or piece of legislation! But it's not the way many businesses would want to conduct themselves.
Aug 20, 2014, 2:01 pm
#152
Join Date: Mar 2012
Location: London
Posts: 136
Isn't 0800 number best option as free from landline? (And standard network rate from mobile)
If you click Contact us after signing in on your account, at least for silver card members, site offers standard 0208 number.
If you click Contact us after signing in on your account, at least for silver card members, site offers standard 0208 number.
Last edited by Tintin_on_the_road; Aug 20, 2014 at 2:04 pm Reason: Added comment on 020 number.
Aug 20, 2014, 2:15 pm
#154
Join Date: May 2009
Location: UK
Posts: 3,955
Yes I've seen that Silver etc have an alternative non 08# but nothing for Gold oddly enough...
Aug 20, 2014, 2:20 pm
#155
Join Date: Mar 2012
Location: London
Posts: 136
I tend to use mainly when sorting travel bookings as either at office or home, if on road normally online sorting, so never even considered this.
Aug 20, 2014, 7:15 pm
#156
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 16,033
Strangely 080 numbers are likely to fall foul of these Regs.
Aug 21, 2014, 12:23 am
#157
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,143
I use Skype - 0800 UK numbers are free to call. Even 3G gives enough bandwidth for voice calls via Skype.
Aug 21, 2014, 12:37 am
#158
Join Date: Jan 2008
Posts: 3,886
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We'll have to agree to disagree on that. These Regs are poorly drafted hence the wide interpretation, the government will either have to amend the Regs for clarity or wait for the courts to provide the necessary clarification.
So essentially you place no weight in the fact that many other businesses seem to have no issue with the clarity of the regulations and have issued new contact numbers in the 01-03 range?
You absolutely can draw a view as to how BA want to conduct themselves by viewing this decision, as well as the recent decision to ignore EU261 claims for MX issues.
Originally Posted by Tobias-UK
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D257 Safari/9537.53)
The one thing that's unambiguous is that BA isn't following the guidance (correct as you are that they don't have to).
As for the regs remaining ambiguous until tested in court, you could make that argument for any reg or piece of legislation! But it's not the way many businesses would want to conduct themselves.
The one thing that's unambiguous is that BA isn't following the guidance (correct as you are that they don't have to).
As for the regs remaining ambiguous until tested in court, you could make that argument for any reg or piece of legislation! But it's not the way many businesses would want to conduct themselves.
You absolutely can draw a view as to how BA want to conduct themselves by viewing this decision, as well as the recent decision to ignore EU261 claims for MX issues.
Aug 22, 2014, 8:17 am
#159
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
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Posts: 14,279
Aug 22, 2014, 9:19 am
#160
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 16,033
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D257 Safari/9537.53)
So essentially you place no weight in the fact that many other businesses seem to have no issue with the clarity of the regulations and have issued new contact numbers in the 01-03 range?
You absolutely can draw a view as to how BA want to conduct themselves by viewing this decision, as well as the recent decision to ignore EU261 claims for MX issues.
So essentially you place no weight in the fact that many other businesses seem to have no issue with the clarity of the regulations and have issued new contact numbers in the 01-03 range?
You absolutely can draw a view as to how BA want to conduct themselves by viewing this decision, as well as the recent decision to ignore EU261 claims for MX issues.
Aug 22, 2014, 9:34 am
#161
Join Date: Jan 2008
Posts: 3,886
My point was that many businesses have a clearly stated risk appetite not to get into a situation whereby they are taking an aggressive position in relation to their peers on a legal matter, unless they felt they had a nailed-on case (e.g. two separate counsels opinions strongly supporting their chance of victory if tested in court). Thats what I mean by risk aversity.
Aug 27, 2014, 8:33 pm
#163
Join Date: Dec 2012
Location: usually LON
Programs: BA Gold (OWE), Tesco Blue, TK Elite (*G), Oyster Diamond Jubilee edition
Posts: 1,546
There is - log in to your account: https://www.britishairways.com/trave...club/_gf/en_gb