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ba.com - Combine My Avios tool not working?

ba.com - Combine My Avios tool not working?

Old Dec 5, 13, 10:26 am
  #1  
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Join Date: Feb 2004
Posts: 1,881
ba.com - Combine My Avios tool not working?

Can someone who isn't me tell me that I'm not going mad? It's that time of the month when my BD Plat Mastercard miles land at diamond club.org. How I love having a card that pays 2.5 Avios per pound and is taken everywhere. How I hope that one day I'll be once again be able to use those Avios for a single J or F reward to the west coast of the USA.

Going to the EC homepage and clicking "Combine My Avios" I get the Combine Avios Points page. At the bottom of that is a red button marked "Combine My Avios."

Clicking on that...returns you to your main EC page, like some kind of monstrous internet feedback. It also screws up the page layout so you see two or three versions of your membership details.

Trying through the DC website and clicking on the Transfer Points button it redirects you ba.com and the same result.

Used Safari, Chrome andFirefox: same thing.

Is it just me, or has the recent tinkering with ba.com broken it?
knifeandfork is offline  
Old Dec 5, 13, 10:32 am
  #2  
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Others have been having problems too. See these threads:
http://www.flyertalk.com/forum/briti...tool-dead.html
http://www.flyertalk.com/forum/briti...-ba-com-2.html
http://www.flyertalk.com/forum/briti...-thread-6.html
jerry a. laska is offline  
Old Dec 5, 13, 11:07 am
  #3  
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Join Date: Feb 2004
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Thanks, jerry. I didn't search properly. Silly me.

This workaround worked for me, but only using Firefox, not Safari:

Originally Posted by jimclarkuk View Post
I too have been having this problem for a while and BA have ignored my tweets and support requests

However, I just found out that the following works:
Executive Club > Manage My Account > Combine My Avios > Combine My Avios.

So it looks as though it just fails when you click the combine link directly from the My Executive Club page.

Hope that helps
knifeandfork is offline  
Old Dec 10, 13, 3:45 pm
  #4  
 
Join Date: Jul 2008
Programs: BA, VS, Hilton Honours
Posts: 137
still not working
now getting time out errors!

any suggestions?
Dr P is offline  
Old Dec 15, 13, 7:52 pm
  #5  
 
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTS, HHonors Diamond, VA NP
Posts: 1,618
Any news on this?

I received a good old-fashioned paper letter saying that DC will close 31 December for members outside of UK with points expiring (my EC account is registered in the UK ... legacy of being based in Australia).

Regards,

BD
BD1959 is offline  
Old Dec 16, 13, 2:58 am
  #6  
 
Join Date: Jul 2010
Location: Here today, gone tomorrow
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Workaround is here.
louie-m is offline  
Old Dec 16, 13, 4:59 am
  #7  
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Originally Posted by BD1959 View Post
I received a good old-fashioned paper letter saying that DC will close 31 December for members outside of UK with points expiring (my EC account is registered in the UK ... legacy of being based in Australia).
For anyone else who's wondering about this, there's a short thread on it here: http://www.flyertalk.com/forum/bmi-d...er-2013-a.html, together with a link to the relevant www.diamondclub.org FAQ.
Globaliser is offline  
Old Dec 16, 13, 6:43 am
  #8  
 
Join Date: Jul 2004
Location: mostly MEL
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Posts: 1,618
Thanks louie-m and Globaliser.

Regards,

BD
BD1959 is offline  
Old Dec 16, 13, 1:45 pm
  #9  
 
Join Date: Mar 2013
Posts: 23
Thanks a lot, really needed this now!
hobotim is offline  
Old Dec 17, 13, 4:48 am
  #10  
Company Representative - British Airways
 
Join Date: Nov 2001
Posts: 834
ba.com - Combine My Avios tool not working?

Hi all

The Combine My Avios tool on ba.com should be working now but please do let me know if you continue to have issues

Warm regards

Nicci
BA Executive Club is offline  
Old Dec 31, 13, 7:30 am
  #11  
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Join Date: Jan 2005
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Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
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The Combine Avios points tool is not working. There is a message :

"Important information

Unfortunately, it is not currently possible to combine your Avios online due to a technical error. We apologise for any inconvenience this causes you. Please contact your local Executive Club service centre to combine your Avios."
BAGoldBoy is offline  
Old Jan 4, 14, 3:35 am
  #12  
 
Join Date: Mar 2009
Location: 16 Miles From ABZ
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Originally Posted by BA Executive Club View Post
Hi all

The Combine My Avios tool on ba.com should be working now but please do let me know if you continue to have issues

Warm regards

Nicci
Nicci,

I managed to combine Avios to BAEC from my Avios Account yesterday but 10 minutes later when I tried to combine the Avios in my Diamond Club Account it came up with thecomment that it was not possible due to a technical error.
charlesrhona is offline  
Old Jan 4, 14, 4:15 am
  #13  
 
Join Date: Mar 2010
Location: JER
Programs: BAEC
Posts: 274
Originally Posted by BAGoldBoy View Post
The Combine Avios points tool is not working. There is a message :

"Important information

Unfortunately, it is not currently possible to combine your Avios online due to a technical error. We apologise for any inconvenience this causes you. Please contact your local Executive Club service centre to combine your Avios."
Same here.
Never Stansted is offline  
Old Jan 4, 14, 6:17 am
  #14  
 
Join Date: Jan 2013
Location: South West England
Programs: BA exec club, Flying Blue, VFC, IHG Rewards, EasyJet Plus
Posts: 198
Ditto. I have 1800 diamond club miles that are useless unless converted to avios.

TT
travellingtechie is offline  
Old Jan 4, 14, 6:40 am
  #15  
Company Representative - British Airways
 
Join Date: Nov 2001
Posts: 834
ba.com - Combine My Avios tool not working?

Hi all

I will get onto this first thing Monday and post an update then

Warm regards

Nicci
BA Executive Club is offline  

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