ba.com - Combine My Avios tool not working?
Dec 5, 2013, 10:26 am
#1
Original Poster
Join Date: Feb 2004
Posts: 1,885
ba.com - Combine My Avios tool not working?
Can someone who isn't me tell me that I'm not going mad? It's that time of the month when my BD Plat Mastercard miles land at diamond club.org. How I love having a card that pays 2.5 Avios per pound and is taken everywhere. How I hope that one day I'll be once again be able to use those Avios for a single J or F reward to the west coast of the USA.
Going to the EC homepage and clicking "Combine My Avios" I get the Combine Avios Points page. At the bottom of that is a red button marked "Combine My Avios."
Clicking on that...returns you to your main EC page, like some kind of monstrous internet feedback. It also screws up the page layout so you see two or three versions of your membership details.
Trying through the DC website and clicking on the Transfer Points button it redirects you ba.com and the same result.
Used Safari, Chrome andFirefox: same thing.
Is it just me, or has the recent tinkering with ba.com broken it?
Going to the EC homepage and clicking "Combine My Avios" I get the Combine Avios Points page. At the bottom of that is a red button marked "Combine My Avios."
Clicking on that...returns you to your main EC page, like some kind of monstrous internet feedback. It also screws up the page layout so you see two or three versions of your membership details.
Trying through the DC website and clicking on the Transfer Points button it redirects you ba.com and the same result.
Used Safari, Chrome andFirefox: same thing.
Is it just me, or has the recent tinkering with ba.com broken it?
Dec 5, 2013, 10:32 am
#2
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,815
Others have been having problems too. See these threads:
http://www.flyertalk.com/forum/briti...tool-dead.html
http://www.flyertalk.com/forum/briti...-ba-com-2.html
http://www.flyertalk.com/forum/briti...-thread-6.html
http://www.flyertalk.com/forum/briti...tool-dead.html
http://www.flyertalk.com/forum/briti...-ba-com-2.html
http://www.flyertalk.com/forum/briti...-thread-6.html
Dec 5, 2013, 11:07 am
#3
Original Poster
Join Date: Feb 2004
Posts: 1,885
Thanks, jerry. I didn't search properly. Silly me.
This workaround worked for me, but only using Firefox, not Safari:
This workaround worked for me, but only using Firefox, not Safari:
I too have been having this problem for a while and BA have ignored my tweets and support requests 
However, I just found out that the following works:
Executive Club > Manage My Account > Combine My Avios > Combine My Avios.
So it looks as though it just fails when you click the combine link directly from the My Executive Club page.
Hope that helps
However, I just found out that the following works:
Executive Club > Manage My Account > Combine My Avios > Combine My Avios.
So it looks as though it just fails when you click the combine link directly from the My Executive Club page.
Hope that helps
Dec 15, 2013, 7:52 pm
#5
Join Date: Jul 2004
Location: mostly MEL
Programs: QF WP LTG, HHonors Diamond, NZ Gold
Posts: 1,750
Any news on this?
I received a good old-fashioned paper letter saying that DC will close 31 December for members outside of UK with points expiring (my EC account is registered in the UK ... legacy of being based in Australia).
Regards,
BD
I received a good old-fashioned paper letter saying that DC will close 31 December for members outside of UK with points expiring (my EC account is registered in the UK ... legacy of being based in Australia).
Regards,
BD
Dec 16, 2013, 4:59 am
#7
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Dec 31, 2013, 7:30 am
#11
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
The Combine Avios points tool is not working. There is a message :
"Important information
Unfortunately, it is not currently possible to combine your Avios online due to a technical error. We apologise for any inconvenience this causes you. Please contact your local Executive Club service centre to combine your Avios."
"Important information
Unfortunately, it is not currently possible to combine your Avios online due to a technical error. We apologise for any inconvenience this causes you. Please contact your local Executive Club service centre to combine your Avios."
Jan 4, 2014, 3:35 am
#12
Join Date: Mar 2009
Location: 16 Miles From ABZ
Programs: BA Silver
Posts: 526
I managed to combine Avios to BAEC from my Avios Account yesterday but 10 minutes later when I tried to combine the Avios in my Diamond Club Account it came up with thecomment that it was not possible due to a technical error.
Jan 4, 2014, 4:15 am
#13
Join Date: Mar 2010
Location: JER
Programs: BAEC
Posts: 816
The Combine Avios points tool is not working. There is a message :
"Important information
Unfortunately, it is not currently possible to combine your Avios online due to a technical error. We apologise for any inconvenience this causes you. Please contact your local Executive Club service centre to combine your Avios."
"Important information
Unfortunately, it is not currently possible to combine your Avios online due to a technical error. We apologise for any inconvenience this causes you. Please contact your local Executive Club service centre to combine your Avios."