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'Combine my Avios' helpdesk thread

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Old Aug 24, 2022, 12:45 pm
  #226  
 
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,184
Originally Posted by jomama341
I'm still unable to transfer Avios from BA to IB.

I've read that the best way to do this is using Avios.com help chat. However, how does one contact Avios.com directly? Whenever I navigate to their contact page, I'm taken to a page that forces to me log into one of their partners' systems. I can't figure out how to chat with Avios directly. Any advice would be appreciated!

I think it now works without the chat (did it successfully last month). You just have to use an avios.com account as intermediary. You can open an avios.com account via Aerclub or Vueling. Then log in it and transfer BA-> Avios.com -> IB or vv.
neuromancer is offline  
Old Sep 13, 2022, 9:17 pm
  #227  
 
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 885
wow that worked thanks for info but what a pain
happyvoid is offline  
Old Oct 2, 2022, 8:25 am
  #228  
 
Join Date: Feb 2011
Location: C1, C1.5 C2
Programs: aa ua dl jb starwood marriott hyatt
Posts: 442
My transfer from IB went to avios.com instead of BA. On avios.com I tried to book the flights. The site is very slow and shows availability dates but not the actual flights that I can see on BA.
Chat is closed probably due to it being Sunday. Any advice other than waiting til tomorrow?
anngi is offline  
Old Apr 10, 2023, 12:04 am
  #229  
 
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
I'm trying to transfer my Avios from QR to BA, but receive this message

Access Denied
You don't have permission to access "http://exchange.shopping.ba.com/partner/qatar" on this server.

Would anyone know what the problem is?

AFAIK my QRPC account is already linked to BAEC, as I had redeemed from QRPC before, which automatically "pulled" from my BAEC when there was insufficient Avios.
carrotjuice is offline  
Old Apr 10, 2023, 1:54 am
  #230  
 
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
Originally Posted by carrotjuice
I'm trying to transfer my Avios from QR to BA, but receive this message

Access Denied
You don't have permission to access "http://exchange.shopping.ba.com/partner/qatar" on this server.

Would anyone know what the problem is?

AFAIK my QRPC account is already linked to BAEC, as I had redeemed from QRPC before, which automatically "pulled" from my BAEC when there was insufficient Avios.
Does it work on your phone?

It sounds like the message you get when your work IT people have blocked a link.#

Otherwise, try clearing your cookies from your web browser. I went to the link just there and it works fine for me, so it'll be a local issue to you.
FlightDetective is offline  
Old Apr 10, 2023, 5:35 am
  #231  
 
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,115
Originally Posted by carrotjuice
I'm trying to transfer my Avios from QR to BA, but receive this message

Access Denied
You don't have permission to access "http://exchange.shopping.ba.com/partner/qatar" on this server.

Would anyone know what the problem is?

AFAIK my QRPC account is already linked to BAEC, as I had redeemed from QRPC before, which automatically "pulled" from my BAEC when there was insufficient Avios.
I am abroad in a third-world country and quite often get this type of message, as some sites block access from countries they think are dodgy. If you use a proxy server (which makes the website think you are in the UK) it should solve the problem. I use Stream VPN but there are hundreds you could use, just google proxy server if you aren't familiar.
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JessicaB is offline  
Old Apr 10, 2023, 7:37 am
  #232  
 
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,547
I get similar errors when using chrome. Find that using edge or Firefox usually fixes it
TTmex is online now  
Old Jun 9, 2023, 11:59 am
  #233  
 
Join Date: Jul 2016
Posts: 101
Originally Posted by carrotjuice
I'm trying to transfer my Avios from QR to BA, but receive this message

Access Denied
You don't have permission to access "http://exchange.shopping.ba.com/partner/qatar" on this server.

Would anyone know what the problem is?

AFAIK my QRPC account is already linked to BAEC, as I had redeemed from QRPC before, which automatically "pulled" from my BAEC when there was insufficient Avios.
i used opera free vpn. change location to usa, its worked
Lbs890213 is offline  
Old Jul 1, 2023, 4:27 pm
  #234  
 
Join Date: Jan 2017
Posts: 88
Getting this error trying to transfer from BA to AerClub. My details are all the same on both, but noticed a bug on Avios.com where the city is moved to the address 2 field and the state/province is moved to the city field. That could be the reason.

Sorry, the details of your accounts do not match, please log into your account and update your details. To use combine my Avios, your name, address, date of birth and email address must match on both accounts.

For reference purposes, here is the transaction id: CMA-1234345745869487
download is offline  
Old Jul 2, 2023, 10:55 pm
  #235  
 
Join Date: Jul 2023
Posts: 1
Been trying to link BA + Qatar Avios forever.

When the ability to link accounts first became available, I was traveling abroad and entered the phone number I was using at the time for 2FA, but because the # did not match the one I had on file with BA/Qatar, the link was rejected. But now I am unable to change the # when trying to link again.

I've called BA and Qatar and no one has been able to help, or even knows what I'm talking about.

Any roundabout method of doing this? The other option available is to enter the BA recovery code, but I did not save it when I signed up.
edawgfk8 is offline  
Old Jul 3, 2023, 12:42 am
  #236  
 
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
Originally Posted by download
Getting this error trying to transfer from BA to AerClub. My details are all the same on both, but noticed a bug on Avios.com where the city is moved to the address 2 field and the state/province is moved to the city field. That could be the reason.
It probably would be. When I first tried to do it, there was a mismatch and it was just that my phone number wasn't exactly the same in both (one had the country code at the beginning, one had the 0).

You could try moving the data in one or the other so they match.
FlightDetective is offline  
Old Jul 3, 2023, 10:03 pm
  #237  
nsx
Moderator: Southwest Airlines, Capital One
Hyatt Contributor Badge
 
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
I have a family member's BA and IB accounts linked on BA but they both have zero balance. The IB account is several years old with no recent movements.

What's the simplest way to get a movement in the IB account? Transfer 1k from Chase? Buy points from IB?
nsx is offline  
Old Jul 4, 2023, 6:54 pm
  #238  
 
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,184
Originally Posted by nsx
I have a family member's BA and IB accounts linked on BA but they both have zero balance. The IB account is several years old with no recent movements.

What's the simplest way to get a movement in the IB account? Transfer 1k from Chase? Buy points from IB?
Yes, whatever you can do. Probably e-rewards / aviosforthoughts is the simplest, quickest and free.
nsx likes this.
neuromancer is offline  
Old Jul 4, 2023, 8:36 pm
  #239  
nsx
Moderator: Southwest Airlines, Capital One
Hyatt Contributor Badge
 
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Originally Posted by neuromancer
Yes, whatever you can do. Probably e-rewards / aviosforthoughts is the simplest, quickest and free.
I can't believe it, but aviosforthoughts posted immediately. Literally 5 minutes and I can transfer Avios now. Thanks so much!
nsx is offline  
Old Jul 28, 2023, 5:58 am
  #240  
 
Join Date: Oct 2018
Location: Seattle, Sitges and London
Programs: BA, IB, Vueling, Accor, Hilton
Posts: 12
Apologies if covered above.... I am a leisure/retired regular traveller, silver, living in different locations depending on season. So, I have to keep an eye on good deals. I am a member of most IAG clubs - BA, IB, AerClub and VY, and Qatar for eastward locations. From time to time I consolidate my avios into BA, using 'Combine My Avios'. This has always been temperamental, but over recent times (days?) the functionality is improving! However, the new processes appear to be enforcing the 'matching name/address/DOB/email' rule. This appears to mean I cannot 'combine' AerClub and VY into BA at a similar time, as Avios.com does not allow AerClub and VY to have the same email address. Any workarounds, or advice?

FYI : The AGL chatline agents confirmed the 'no same emails within Avios.com' and suggested I simply close/change email/ reopen AerClub and VY as required! When I suggested this was less than sensible for me or AGL, I was timed out.... I also tried BA, but received the standard 'We only combine with IB and Qatar'.
Timesroman is offline  


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