What's the most Avios you got from BA as compensation and for what?
Sep 2, 2013, 4:17 am
#196
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,457
Sep 3, 2013, 3:17 am
#197
Join Date: Jan 2011
Location: MAN
Programs: MUCCI, BA Blue, IHG Gold
Posts: 1,402
What's the most Avios you got from BA as compensation and for what?
No fast track at MAN, FRA security not knowing club Europe means business so no business fast track. Almost not letting me into galleries when I am clearly entitled.
15000 avios
15000 avios
Sep 3, 2013, 5:55 am
#198
Join Date: Jun 2012
Location: London
Programs: BA Executive Club
Posts: 999
well done on that
Sep 3, 2013, 7:52 am
#200
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,344
Sep 3, 2013, 12:44 pm
#201
Join Date: Sep 2013
Location: London
Programs: BA Silver; Flying Blue Gold
Posts: 3
Thank you! This was in lieu of EU261, which I kept in my back pocket if BA didn't respond to my complaint. The way I understand it EU261 bars you from receiving any other sort of compensation from your airline.
Sep 3, 2013, 1:53 pm
#202
Join Date: Feb 2010
Location: Jersey
Programs: BAEC Bronze (and dropping what happened to those days when I was back and forth to Aus/NZ?)
Posts: 167
This is an attempt to work out BA's compensation "Menu".
I will update this post as often as possible if/when patterns occur.
Please use the template below to post your entry.
Let's also say it has to have happened within the past 3 years in order to make it onto the list.
Lastly we're not interested in Money compensation, only Avios.
Date:
Cabin Flown:
My Status:
Complaint:
Compensation:
So far we have learned the following:
2K for complaining about a lethargic Club World crew that didn't serve any the Club passengers breakfast
5K for drinking an out of date carton of Five Alive
5k for a 3 hour 50 minute delay
5K for being slightly annoyed about something or other
5K for non working AVOD in WT
10K for minor observations of other pax
5K for non-functioning/flickering screens in CE
10K for broken seat in WT
10K for sticking with BA during strikes
10K for broken boards
10K for a pax electrical device getting broken during flight
10k for arriving two days late
15k instead of a refund of a sneaky £15x2 charge added to booking
15K for broken AVOD in CW/WT+/WT
20K for AVOD running in backup mode in F
20K-37.5K for broken seat in CW
25K each for one of the First toilets being out of action...oh yeah and a bottle of bolly too!
30k for poor service in F on a MF longhaul
35k for a dirty F cabin after writing a letter of complaint to the CEO
50K to a GCH for broken footrest in CW
50k significant IFE reliability issues in revenue F
50K for the catering strike
100K for broken seat in F
100K for the Gate Gourmet fun and games (GCH)
Status may or may not make a difference.
I will update this post as often as possible if/when patterns occur.
Please use the template below to post your entry.
Let's also say it has to have happened within the past 3 years in order to make it onto the list.
Lastly we're not interested in Money compensation, only Avios.
Date:
Cabin Flown:
My Status:
Complaint:
Compensation:
So far we have learned the following:
2K for complaining about a lethargic Club World crew that didn't serve any the Club passengers breakfast
5K for drinking an out of date carton of Five Alive
5k for a 3 hour 50 minute delay
5K for being slightly annoyed about something or other
5K for non working AVOD in WT
10K for minor observations of other pax
5K for non-functioning/flickering screens in CE
10K for broken seat in WT
10K for sticking with BA during strikes
10K for broken boards
10K for a pax electrical device getting broken during flight
10k for arriving two days late
15k instead of a refund of a sneaky £15x2 charge added to booking
15K for broken AVOD in CW/WT+/WT
20K for AVOD running in backup mode in F
20K-37.5K for broken seat in CW
25K each for one of the First toilets being out of action...oh yeah and a bottle of bolly too!
30k for poor service in F on a MF longhaul
35k for a dirty F cabin after writing a letter of complaint to the CEO
50K to a GCH for broken footrest in CW
50k significant IFE reliability issues in revenue F
50K for the catering strike
100K for broken seat in F
100K for the Gate Gourmet fun and games (GCH)
Status may or may not make a difference.
Sep 4, 2013, 12:34 am
#203
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,344
I had cause to make a couple of minor (though not frivolous) complaints back when I was Silver. Compensation was usually 10k, and the names of the CS agents I was dealing with and the way the replies were written gave the impression it was dealt with at an overseas contact centre.
Since being Gold, I've also contacted CS twice, for slightly more serious issues. These replies I believe came from the UK, and the mileage offerings were less.
Just wondering if anyone else has had a similar experience?
Since being Gold, I've also contacted CS twice, for slightly more serious issues. These replies I believe came from the UK, and the mileage offerings were less.
Just wondering if anyone else has had a similar experience?
Sep 4, 2013, 12:55 am
#204
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
It doesn't bar you as such, I have received both EU compensation and ex-gratia miles for delays, with BA providing the miles instantly on complaint, before the EU claim was paid
Sep 4, 2013, 1:00 am
#205
Join Date: Apr 2012
Location: M4, T5, DME, DXB, CAI, SDF among many others
Programs: BAEC GfL/GGL/CCR, BA Amex, Quidco, IHG Spire, Hotels.com Reinstated Gold)
Posts: 272
Sep 5, 2013, 12:36 am
#206
Join Date: Sep 2007
Location: Ether
Programs: Some, not all.
Posts: 1,595
ATL-LHR
Club world booked with Avios (not that it should make a difference)
Faulty seat - would not lie flat unless forced into position by three crew, and then would not stay flat.
Complained and got "I do apologise" and "Thank you again for bringing this to our notice".
Absolutely stunned.
Club world booked with Avios (not that it should make a difference)
Faulty seat - would not lie flat unless forced into position by three crew, and then would not stay flat.
Complained and got "I do apologise" and "Thank you again for bringing this to our notice".
Absolutely stunned.
Sep 5, 2013, 2:22 am
#208
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,344
ATL-LHR
Club world booked with Avios (not that it should make a difference)
Faulty seat - would not lie flat unless forced into position by three crew, and then would not stay flat.
Complained and got "I do apologise" and "Thank you again for bringing this to our notice".
Absolutely stunned.
Club world booked with Avios (not that it should make a difference)
Faulty seat - would not lie flat unless forced into position by three crew, and then would not stay flat.
Complained and got "I do apologise" and "Thank you again for bringing this to our notice".
Absolutely stunned.
Sep 5, 2013, 4:02 am
#210
Join Date: Jun 2013
Location: Germany
Programs: BA Executive Club Silver, Virgin Atlantic Flying Club, Alamo Insiders, Avis Preferred, Hertz Gold
Posts: 90
I received 10k from BA a few years ago after they didn't notify me that my flight had been cancelled and I had been rebooked onto one a few hours later instead.
I didn't expect to get anything from them - I just sent an email to Customer Services saying that, in future, I would be awfully grateful if they could either email/phone/text me should something similar happen in the future. After all, I presumed that was the entire purpose of providing them with my contact details.
Bertie
I didn't expect to get anything from them - I just sent an email to Customer Services saying that, in future, I would be awfully grateful if they could either email/phone/text me should something similar happen in the future. After all, I presumed that was the entire purpose of providing them with my contact details.
Bertie