Problems getting missing flight credited
Jul 25, 2008 | 4:42 pm
#1
Original Poster
Join Date: May 2005
Location: Belfast, UK
Programs: Executive Club (Gold), Marriot Bonvoy (Gold)
Posts: 145
Problems getting missing flight credited
Hi everyone,
Just a quick question here - I've called the DC line twice now to get miles credited for a missing flight - both times I was told they would be credited within 72 hours. 2 weeks later, I'm still waiting. Is it worth calling again do you think, has anyone else had any problems, or is it just better filling in the form online and posting it?
It's the flight that's due to make me silver status, and I'm due to take a flight next month, so wouldn't mind getting lounge access for that!
Just a quick question here - I've called the DC line twice now to get miles credited for a missing flight - both times I was told they would be credited within 72 hours. 2 weeks later, I'm still waiting. Is it worth calling again do you think, has anyone else had any problems, or is it just better filling in the form online and posting it?
It's the flight that's due to make me silver status, and I'm due to take a flight next month, so wouldn't mind getting lounge access for that!
Jul 25, 2008 | 4:52 pm
#2
Join Date: Oct 2004
Location: BHD/DUB
Programs: BA Gold, TK*G, EI Elite
Posts: 7,622
Jul 25, 2008 | 4:52 pm
#3
Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,561
fill in the form and send it off with your BP stub. it works very quickly. if your new shiny card has not arrived before your flight, you can usually ask for a "lounge letter", but i would pm diamondclub for that!
Jul 26, 2008 | 12:24 am
#4
Join Date: Jun 2007
Location: Reading, UK
Programs: BA Silver, IHG Platinum, Hilton Diamond
Posts: 666
Sent the forms off for 13,000 worth of 5 missing miles exactly 2 weeks ago today (flights were SAA in early June) - all are qualifying flights.
Still waiting, so it doesn't work that quickly!
Still waiting, so it doesn't work that quickly!
Jul 26, 2008 | 4:32 am
#6
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Personally I wish you did not have to send in boarding passes etc. My biggest gripe with BD is how difficult it is to get flights to auto credit. At a guess, 50% of my flights require some form of manual intervention to get them to credit.
If it were not for the help of Joanna is sorting much of this mess out I would have left years ago. She really is a gem, but it would be nice if BD were to upgrade their IT so she could sort out more difficult issues rather than focussing so much of her time on these sorts of issues!
If it were not for the help of Joanna is sorting much of this mess out I would have left years ago. She really is a gem, but it would be nice if BD were to upgrade their IT so she could sort out more difficult issues rather than focussing so much of her time on these sorts of issues!
Jul 27, 2008 | 6:15 am
#8
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Jul 29, 2008 | 9:26 am
#9
Join Date: Jun 2007
Location: Reading, UK
Programs: BA Silver, IHG Platinum, Hilton Diamond
Posts: 666
Aug 21, 2008 | 5:26 pm
#11
Join Date: Mar 2004
Location: NYC, BLR, LHR, SIN and a few others
Programs: UA 1K 1.01 MM
Posts: 1,245
"Where to send details?
Well, you can scan the ticket/e-confirmation (incl. ticket no./PNR) and BPs to diamond - DOT - club - AT - flybmi.com or send them by registered post (after having made a photocopy/scan of everything) to the Diamond Club Address."
When I had issues, I scanned my BP's combined with E-Ticket and sent via email to diamond.club.... It takes a week or 2, but it works, avoids snail mail, and means I can keep collecting my BP's...
tht