Personally I wish you did not have to send in boarding passes etc. My biggest gripe with BD is how difficult it is to get flights to auto credit. At a guess, 50% of my flights require some form of manual intervention to get them to credit.

If it were not for the help of Joanna is sorting much of this mess out I would have left years ago. She really is a gem, but it would be nice if BD were to upgrade their IT so she could sort out more difficult issues rather than focussing so much of her time on these sorts of issues!