Problems with the new flybmi website
Nov 5, 2007 | 5:15 pm
#1
Original Poster
Join Date: Nov 2007
Location: London/Edinburgh
Programs: BMI Gold, Hertz 5*, Hilton Diamond, BA Blue
Posts: 90
Problems with the new flybmi website
I'm glad I have found flyertalk and excuse me for being a newbie - but I fly a lot with BMI and since they launched their new website I have had nothing but problems and poor service.
Don't get me wrong, I love BMI in the air and the ground staff, but recently - since upgrading their website - I've had nothing but issues trying to book anything - and forget the customer service. I got so irate I compiled my own blog with all the issues and forwarded it to BMI (who are now looking into as a matter of urgency!) The power of the web!!! Please see the link below
http://www.whybmi.co.uk
I'd be happy to receive your comments on this and interested if anyone else has experienced this poor level of service - or is it just me!?!?
Holiam
Don't get me wrong, I love BMI in the air and the ground staff, but recently - since upgrading their website - I've had nothing but issues trying to book anything - and forget the customer service. I got so irate I compiled my own blog with all the issues and forwarded it to BMI (who are now looking into as a matter of urgency!) The power of the web!!! Please see the link below
http://www.whybmi.co.uk
I'd be happy to receive your comments on this and interested if anyone else has experienced this poor level of service - or is it just me!?!?
Holiam
Nov 5, 2007 | 9:49 pm
#2
Join Date: Aug 2007
Location: LON
Programs: BA, PC, HH
Posts: 577
I'm glad I have found flyertalk and excuse me for being a newbie - but I fly a lot with BMI and since they launched their new website I have had nothing but problems and poor service.
Don't get me wrong, I love BMI in the air and the ground staff, but recently - since upgrading their website - I've had nothing but issues trying to book anything - and forget the customer service. I got so irate I compiled my own blog with all the issues and forwarded it to BMI (who are now looking into as a matter of urgency!) The power of the web!!! Please see the link below
http://www.whybmi.co.uk
I'd be happy to receive your comments on this and interested if anyone else has experienced this poor level of service - or is it just me!?!?
Holiam
Don't get me wrong, I love BMI in the air and the ground staff, but recently - since upgrading their website - I've had nothing but issues trying to book anything - and forget the customer service. I got so irate I compiled my own blog with all the issues and forwarded it to BMI (who are now looking into as a matter of urgency!) The power of the web!!! Please see the link below
http://www.whybmi.co.uk
I'd be happy to receive your comments on this and interested if anyone else has experienced this poor level of service - or is it just me!?!?
Holiam
You might want to check out this thread http://flyertalk.com/forum/showthread.php?t=737646
Nov 6, 2007 | 12:41 am
#3
Original Poster
Join Date: Nov 2007
Location: London/Edinburgh
Programs: BMI Gold, Hertz 5*, Hilton Diamond, BA Blue
Posts: 90
You might want to check out this thread http://flyertalk.com/forum/showthread.php?t=737646
Thanks
Holiam.
Nov 8, 2007 | 8:38 am
#4
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 8,264
Welcome to Flyertalk, holiam, and thank you for your contribution 
It's always a good idea to have a quick scan of the recent threads to see if there is already a discussion about a topic. This keeps the most useful information and discussion in one place and saves us all a bit of time.
It's always a good idea to have a quick scan of the recent threads to see if there is already a discussion about a topic. This keeps the most useful information and discussion in one place and saves us all a bit of time.