Originally Posted by holiam

I'm glad I have found flyertalk and excuse me for being a newbie - but I fly a lot with BMI and since they launched their new website I have had nothing but problems and poor service.

Don't get me wrong, I love BMI in the air and the ground staff, but recently - since upgrading their website - I've had nothing but issues trying to book anything - and forget the customer service. I got so irate I compiled my own blog with all the issues and forwarded it to BMI (who are now looking into as a matter of urgency!) The power of the web!!! Please see the link below

http://www.whybmi.co.uk

I'd be happy to receive your comments on this and interested if anyone else has experienced this poor level of service - or is it just me!?!?

Holiam