avis e-toll convenience fee?
Jan 24, 2012 | 9:25 am
#1
Original Poster
Join Date: Nov 2008
Posts: 22
avis e-toll convenience fee?
I rented an avis car to florida. I'm pretty sure (not 100% though) I paid all tolls in cash. However, avis charged me $1*3 toll fees + $10/week*2week convenience fees w/ an email saying I ran 3 tolls: OKEECHOBEE, BIRD ROAD NB ORT LITE, and HOMESTEAD NB.
Can I ask for proof from avis? If I really ran tolls, is it possible for avis to partially waive the convenience fees? Anybody could share some experience? Thanks in advance!
Can I ask for proof from avis? If I really ran tolls, is it possible for avis to partially waive the convenience fees? Anybody could share some experience? Thanks in advance!
Jan 24, 2012 | 12:41 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
Welcome to FlyerTalk, neiku.
People have already shared information before. You can find a lot by using "Search This Forum" on the word "convenience". Here is one thread in particular you should look at:
http://www.flyertalk.com/forum/avis/...o-contact.html
People have already shared information before. You can find a lot by using "Search This Forum" on the word "convenience". Here is one thread in particular you should look at:
http://www.flyertalk.com/forum/avis/...o-contact.html
Jan 24, 2012 | 1:09 pm
#3
Original Poster
Join Date: Nov 2008
Posts: 22
I rented an avis car to florida. I'm pretty sure (not 100% though) I paid all tolls in cash. However, avis charged me $1*3 toll fees + $10/week*2week convenience fees w/ an email saying I ran 3 tolls: OKEECHOBEE, BIRD ROAD NB ORT LITE, and HOMESTEAD NB.
Can I ask for proof from avis? If I really ran tolls, is it possible for avis to partially waive the convenience fees? Anybody could share some experience? Thanks in advance!
Can I ask for proof from avis? If I really ran tolls, is it possible for avis to partially waive the convenience fees? Anybody could share some experience? Thanks in advance!
Jan 24, 2012 | 3:18 pm
#4
Join Date: Jan 2012
Programs: UA, AA, HH, Priority Club
Posts: 57
I don't mind the e-toll fee, what I mind is them not having the toll device for all locations that have tolls. When you fly in somewhere new you may not realize you need to keep a lot of change for various tolls.
Jan 26, 2012 | 7:30 pm
#5
Join Date: Jan 2008
Programs: I fly too much and stay at too many hotels
Posts: 491
Interesting. I was really ticked the other day when my $.49 toll in Dallas, (my only toll of the trip) carried a $5.00 "convenience fee." Next call - Presidents desk.....
Jan 27, 2012 | 6:44 am
#6
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,070
Jan 27, 2012 | 8:58 am
#7
Join Date: Sep 2008
Location: Scottsdale, AZ
Programs: AA Exec Plat, Marriott Plat, Priority Club Plat, HHonors Diamond, Avis CC
Posts: 674
Driving through Illinois and up to Northern Wisconsin I was more than happy to pay the "convenience fee" in order to avoid having to roll down my window when it was 3 degrees outside.
Jan 29, 2012 | 8:10 am
#8
Join Date: Oct 2011
Location: ORD
Programs: UA Gold, Avis President's Club, IHG Platinum
Posts: 286
...and the Illinois Tollway doubles the toll if you pay with cash. I don't like the "convenience fee" and avoid it by brining my transponder when I'm in EZ-Pass states but at double-toll rates, you might actually offset the fee.
Last edited by QSilver; Jan 29, 2012 at 8:10 am Reason: typo
Jan 30, 2012 | 5:48 pm
#9
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Wirelessly posted (BlackBerry8530/5.0.0.601 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
When you use the car rental company's transponder, you are charged the non-discounted cash toll, plus the convenience fee.
Originally Posted by QSilver
...and the Illinois Tollway doubles the toll if you pay with cash. I don't like the "convenience fee" and avoid it by brining my transponder when I'm in EZ-Pass states but at double-toll rates, you might actually offset the fee.
Jan 31, 2012 | 9:45 am
#10
Join Date: Dec 2010
Posts: 72
I ran into this issue where Avis hit me with an e-toll charge for a week in Orlando last year. I know I paid all the tolls in cash, but I suspected one of the combo e-pass/cash lanes picked up the transponder before I threw my coins in the bin.
I complained and eventually got the money refunded from avis.
I noticed on a rental in FL this past weekend, the transponder mounted under the rearview had a on-off switch. So maybe they are going to this system to give people the option to not get tricked into using e-toll.
I complained and eventually got the money refunded from avis.
I noticed on a rental in FL this past weekend, the transponder mounted under the rearview had a on-off switch. So maybe they are going to this system to give people the option to not get tricked into using e-toll.
Jan 31, 2012 | 3:55 pm
#11
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Going to??? I seem to remember that switch from the last time I rented in Florida (MCO), and I haven't been to Florida for several years now!
Feb 1, 2012 | 8:53 am
#13
Join Date: Sep 2008
Location: Scottsdale, AZ
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Feb 3, 2012 | 9:52 pm
#14
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While it is considered by some a high fee for using the service, it's our job to be aware of the prices of services we use. Avis has long established the prices of the etolls in different locations at www.avis.com/etoll.